It could have done with a breakfast area. The hotel took a $ 300.00 dollar security deposit I wasn’t informed of at the time of booking. This was taken directly from from my card but won’t be refunded for a week which I don’t unsecured.

Clean and tidy

Stayed in March 2024

Maybe upgrade the continental breakfast? Instant coffee machine and very processed cereal bars?

The hotel is beautiful--the staff was welcoming and helpful. I was particularly impressed when I watched the manager handle a customer who was truly obnoxious and rude--the manager stayed calm and professional. My room was clean; great view, great bathroom.

Stayed in March 2024

When you upgrade a hotel, you can be frugal without being cheap. The upgrades are nice but in truth are the industry midrange standard. Unfortunately in the bathrooms there was little thought given to amenities that might make your stay a little easier. For example, why only one hook & one small towel bar? There is very little room to place any items in the sink area - no shelves etc. In our room the power went out 3 times in one day & the heater had to be looked at 2 times (it was never fixed - always hot). We were finally told we could move to a different room and when we came back to do that the power was still out in our room. Nothing like packing in the dark. They did turn the power back on when we were almost done packing. There was no offer to help us from the staff.

Location & price are the two best things about this hotel.

Stayed in March 2024

No breckfest

great location. and fail price/ Big rooms

Stayed in March 2024

It would have been better if the complimentary tea and coffee was offered in the room rather than a coffee station downstairs

It was a bonus to find the property offered complimentary shampoo, conditioner, shower gell and moisturiser

Stayed in March 2024

We got a room with 2 beds and one of the beds was uncomfortable. It made so much noise whenever you moved. The two of us had to sleep in the one full size bed .

Location was terrific, close to restaurants & subway and the Theater District. I thought it was nice that they had coffee & fruit bars available in the morning. I liked that the room also had a mini refrigerator & microwave. There was also an ice machine in the lobby which I needed to use for a medical issue. The check in desk people were very nice as well.

Stayed in March 2024

We had no control over the heating. It was too hot in the room so we opened a window but then it was too noisy at night so we had to close the window and slept with no blankets on. Staff was ok. Not rude but definitely not smiley and welcoming. Just ok.

Great location. Comfy beds but not the pillows (too hard) clean room with microwave and fridge. Good price for what you get. I love the coffee and tea they offer for free in the morning.

Stayed in March 2024

Elevators very small and slow. Very few amenities, no coffee/tea in room, activity fee charge (for what?), specified 3 guests but only towels for 2. Thin sheets/comforter. Hairdryer did not work.

Location, history, very clean, spacious room, updated, lots of counter space, fridge and microwave, comfortable beds.

Stayed in March 2024

No room service... No coffee shop....

Large room.... Very clean.... Fast internet... Great location.....Microwave and refrigerator....Very comfortable bed...

Stayed in February 2024

TV was broken and they attempted to fix but took 2 hours and still didn't fix it.

Location

Stayed in February 2024

Location was super, staff very friendly, hotel clean and room decent size, would definitely recommend

Stayed in February 2024

The water pressure in the bathroom shower head is a bit low

The location of the hotel is convenient and the surrounding area is quiet.

Stayed in February 2024

Nothing except wish there was ice available on the same floor, not in the lobby only

Quiet, clean

Stayed in March 2024

Wish there were coffee makers in the room.

We often stay at this hotel when we come to NYC for the theater. We are so pleased with the proximity to Restaurant Row, love the neighborhood, and it’s in walking distance of Columbus Circle. The staff at the hotel is always friendly and welcoming. The rooms are so comfortable and spacious. A good value.

Stayed in February 2024

I have no inconviniece at all

Room , location and Staff, as a Employee named Mahendra , excellent

Stayed in February 2024

Rooms are very old, heating is very noisy.

Great location

Stayed in February 2024

Bathroom could do with being updated

Hotel in prime location staff were excellent would highly recommend will definitely return

Stayed in February 2024

The pillows are very uncomfortable!

Location was good. Convenient for work. Neighborhood felt safe. I didn’t even know there was breakfast.

Stayed in February 2024

I would like coffee available all day and my mattress was a little too hard for my liking.

The location is a wonderful central location for the theater district, Central Park, Times Square and many other activities. I like having a kitchenette in the room as well.

Stayed in February 2024

just the bedroom is very yellow and old decor

Stayed in December 2023

There really wasn't anything that we did not like.

The room was great. I think we were on the 12th floor. I loved the space and the view. We did not have breakfast but we walked around and found great spots to eat. We are looking forward to coming back and staying again when we want to just get away for the weekend.

Stayed in January 2024

We encountered a strong smell in the corridor. However, it's worth noting that we quickly acclimated to it, and it didn't significantly detract from our overall stay. We did encounter a minor incident where the doorman attempted to persuade us to take a yellow cab by offering a discount through a friend.

The staff at the hotel made our stay enjoyable. The cleaning staff ensured our rooms were spotless daily – their hard work did not go unnoticed! Additionally, we appreciated the complimentary coffee, hot chocolate, and tea provided every morning, which was a nice touch. The rooms, were certainly adequate for our needs as we spent most of our time exploring New York. The beds were very comfortable! The doorman was very helpful in handling our baggage after we checked out, as our flight was 10 hours later.

Stayed in February 2024

Local staff not so approachable, old/slow elevators

Location, housekeeping, comfortable bedroom, price

Stayed in February 2024

The breakfast is not really a breakfast, more of a courtesy snack. They have free coffee, hot chocolate and a type of biscuit - that's it. The bedroom doesn't have many plugs, so we had to unplug some lights to charge all of our devices. The lights are not very good if you have to do makeup

The room is very spacious, with a bathroom, closet and mini kitchen (with microwave, sink and minibar). The bed is very big and comfortable. The windows must have a noise seal, as this silences street noise. The hotel is very well located, just a few minutes from Times Square, the subway station and Broadway theatres. There are lots of food options nearby, and there is also a supermarket close by. The staff is delightful and helpful.

Stayed in February 2024

The gym wasn’t that amazing, the weights didn’t go above 10kg, other than that I don’t have anything negative.

From the moment we checked in to the moment we checked out the staff were amazing and very accomodating, the doormen especially. The hotel was very close to many broadway shows and Times Square and only a short walk to Central Park which worked really well for our trip.

Stayed in February 2024