319 West 48th Street, Hell's Kitchen, New York, NY 10036, United States
#228 of 418 hotels in New York
Guests' ChoiceBased on 3239 hotel reviews
8.0Cleanliness
8.3
Comfort
8.4
Location
9.4
Facilities
7.8
Staff
8.4
Value for money
7.9
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 5 June 2024
Paul
AustraliaLocation
Staff seemed disinterested totally But location and value were grea
Stayed in June 2024
Reviewed: 4 June 2024
James
United StatesOne night stay and met our business needs. Enjoyed that my favorite Brazilian Steakhouse restaurant in Manhattan was in the same building with entrance from lobby. That was special.
Stayed in April 2024
Reviewed: 3 June 2024
Sílvia
United StatesI wish they have better breakfast and elevators. This is our third time at this hotel and we booked a room on a lower floor because depending on the time, the elevators can take a long, long time to be able to fit you in. If you can use stairs, not a big deal.
The location is awesome!
Stayed in May 2024
Reviewed: 3 June 2024
Meagan
United StatesNo complaints
Rooms were spotless! Large by NYC standards. It was great to have the mini fridge and microwave. It was convenient to many attractions. I appreciated the doormen, gave an extra level of safety for a female traveler.
Stayed in June 2024
Reviewed: 3 June 2024
Adil
United StatesNo help in parking
Room.
Stayed in June 2024
Reviewed: 2 June 2024
Pat
United StatesWe had to request a refill of empty soap two days.
Stayed in June 2024
Reviewed: 29 May 2024
Suzanna
United KingdomReally good and central location for a short sightseeing trip to New York; great views (from 14th Floor room) and very comfortable beds too!
Stayed in May 2024
Reviewed: 29 May 2024
Luke
United KingdomNothing.
Very clean, friendly staff and great location.
Stayed in May 2024
Reviewed: 28 May 2024
Shawn
United StatesWe were 3 guests. When our room was cleaned on 2 of the days, only 2 towels were left instead of 3. Also, when something was dropped behind the desk and we had to move the desk out to retrieve it, we found garbage left from prior guests.
The location was ideal walking distance to many of the city's attractions. The bed was comfortable. The staff was friendly.
Stayed in May 2024
Reviewed: 28 May 2024
Diachkoff
AustraliaFast check in and staff helped to organise transport to airport the next morning.
Stayed in May 2024
Reviewed: 28 May 2024
Charlotte
United KingdomRoom a bit dark Hotel felt a bit shabby ie the room carpet
Functional. Central clean.
Stayed in May 2024
Reviewed: 27 May 2024
Ann
United KingdomPerhaps vending machine within the hotel. Although website stated there was self service laundry facilities, there was no information on it within the room. Previous hotel had all relevant information to hand. Also no air con in lifts.
Good sized room. Serving pantry with fridge and microwave.
Stayed in May 2024
Reviewed: 27 May 2024
Shelley
AustraliaThe Business Centre was not really suitable for working. Our adult children were working and didn’t have any facilities to make business calls or work during the day
Good morning coffee available with muesli bar Location was excellent Staff were friendly
Stayed in May 2024
Reviewed: 26 May 2024
Chloe
United KingdomSome furniture looks a bit worn and tired. The bathrooms need updating too.
The rooms were a good size and comfy. The staff were always helpful and friendly. The location was excellent.
Stayed in May 2024
Reviewed: 23 May 2024
Susan
United StatesNoisy outside, no coffee in room, no mugs or glasses in rooms
Room size, location, clean, comfortable beds, microwave and fridge in room
Stayed in May 2024
Reviewed: 23 May 2024
Alex
IsraelElevators were slow, as expected in older builds, and could take a while during morning rush hours. Especially since people were rushing to get their morning coffee in the lobby... :-) I guess having an in-room coffee option would have reduced morning-time pressure from the elevators. Definitely not a deal breaker, in my opinion. In the gym there was only one treadmill but the weather was nice and Central Park just 1km away.
We stayed for nearly 2 weeks and our overall stay was great! The location was central to all the tourist attractions near Times Square, walking (or jogging) distance from Central Park, right at the edge of Hell's Kitchen, with easy access to major subway lines just a couple of blocks away. The hotel is located on a side streets so that it didn't feel crowned and noisy while still feeling safe to walk at night. The room was spacious and had the option of having 2 double beds (a rare find!), which was perfect for our needs. While the room decor was somewhat outdated, it didn't feel "run down" or anything like that, just "overly carpeted" :-). The rooms were actually quite comfortable and clean. It was nice to have a small kitchen area, but odd not to have coffee available in the room. The coffee service downstairs worked fine, and frankly it's NYC so it's not like coffee is hard to find. No breakfast option in the hotel, but again - not an issue in the city.
Stayed in May 2024
Reviewed: 22 May 2024
Henn
United StatesLocation is great. The room was good. The staff was very good.
Stayed in May 2024
Reviewed: 21 May 2024
Linda
United StatesI've stayed here before. Seems like they've substantially increased their prices from 2022.
Great location for us to visit familiar NYC sites as well as several theatrical productions.
Stayed in May 2024
Reviewed: 21 May 2024
Sheryl
United StatesStandard rooms have a noisy window air conditioner. Upgrade to Supreme or deluxe room.
Love staying at the Belvedere! Clean and spacious.
Stayed in April 2024
Reviewed: 20 May 2024
Romain
SwitzerlandThe rooms are aged and this has a couple of downsides - in our room the curtains were hardly working (and hardly curtains) and air conditioning is a real weak spot - very loud box fitted into the window itself, which I can imagine in the Summer can make sleeping a challenge when you can't turn it off.
Very clean, large rooms, good and friendly service.
Stayed in May 2024
Reviewed: 20 May 2024
Adriana
Argentinabreakfast can get better
Everything was fine, the room was fantastic, so comfortable and wide. Staff was very nice and ready to collaborate. We had a little problem with fire alarm and the technician came to sole it. I recommend ti 100%
Stayed in May 2024
Reviewed: 18 May 2024
Anna
United StatesNo (unnecessary?) creature-comforts like events magazines, little soap bottles, or room service. Morning coffee in the lobby, but better to just go to a nearby cafe
Clean sizeable room, tasteful new renovation, comfortable beds, great location midtown near theatre and subway
Stayed in May 2024
Reviewed: 17 May 2024
Marianna
HungaryVery good location, pleasant hotel, nice staff.
Stayed in May 2024
Reviewed: 16 May 2024
Renata
United StatesHaving at least a small breakfast(muffins, bagels, fruit) would have been appreciated. Coffee/ tea should have been available all day, not just until 10am. One small garbage can in the bathroom wasn’t enough. One extra would have been helpful.
The location is great. It’s on the side street but in walking distance to a lot of attractions. Good size, remodeled, very clean rooms. Having a fridge and microwave was great.
Stayed in May 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content