it is near a construction site, not noisy but not really nice facade from the outside

comfortable and great location

Stayed in July 2022

We have ordered a pizza from a restaurant close by. After 1 hour of waiting we gave up and said we most probably got ripped off. 3 hours later the reception phoned to our room saying the pizza have been at the reception for atleast 3 hours and she tried calling to our room. The receptionist was extremely unfriendly when I collected the takeaway. Could she not have sent someone up to our room to? We have paid so much for our 1 week stay to be treated this way and this however have changed our whole experience of the stay.

Clean, spacious room, loved the urban deco. Hotel location is central with access to restaurants, shops etc. Cleaning staff were amazing.

Stayed in May 2022

the AC was a little bit noisy and although this is a 100% non smoking hotel not all the clients of the hotel respects it..the room near us did smoke at the balcony and we could literally smell it from our room even with closed balcony door because it was so adiacent

a nice minimalist place to stay and close to many attractions. Friendly staff, we had a free upgrade to a cozy room with balcony and requested a late checkout which they accomodated. I loved the heating floor in the cr. I could literally stay there for hours.

Stayed in August 2022

NY is of course expensive, but this hotel is good value for money; great breakfast (included) in restaurant next door

Stayed in July 2022

Read all bad reviews and didn’t encounter any of the issues mentioned. However, did call in advance to request a room above the 11th floor.

Stayed in July 2022

Don't bother paying more for a balcony. It's too small for a chair. You can only stand and look at the street. The balcony wasn't clean.

I've stayed here before and chose to go back. The employees are always very nice. The location is great. It's not too noisy but there was work on the street you could hear.

Stayed in July 2022

Very comfortable bed - everything very clean

Stayed in July 2022

rooms are a bit on the small side.

the location is great! super easy to reach from grand central or JFK.

Stayed in July 2022

nothing

everything

Stayed in June 2022

noisy AC bathroom shower leaking/sealing onto bathroom floor had to use showers to contain the flooding

great location and big corner room breakfast was very good hotel gave us free complimentary bottles of water restaurant and hotel staff exemplary

Stayed in July 2022

which the rooms were bigger

staff was very friendly and it was clean

Stayed in July 2022

The reception area had roadworks outside

Free upgrade when we checked in to get a balcony

Stayed in May 2022

Avoid low level floors, they are noisier and with less light. Terrible air conditioning system, extremely noisy, impossible to sleep when on.

Not really a hotel but closer to a room rental outfit. OK if services provided by a hotel are of no value to you such as bellman, hall, breakfast room, etc.

Stayed in July 2022

Lobby, entranceway and common areas could be renovated and upgraded.

The room itself was excellent. Small with little furniture, but the bed and bathroom were very good quality.

Stayed in June 2022

AC unit in the room was very loud and did not cool the room when the night shade was drawn.

convenient. friendly and helpful staff. room was clean and comfortable. the coffee maker was great.

Stayed in June 2022

Not the best shower but fine

Convenient location Room not too small (for New York standards) Unremarkable but in a good way

Stayed in June 2022

I chose this hotel because of location and it being a Tapestry Collection hotel. My room (15th fl) was not street facing and it was quiet, I didn't hear doors slamming either. The rooms are small but perfect for my stay. I had queen size room that came with a mini fridge and pod coffee machine. The bed was comfortable, black out curtains worked, tv offered streaming services, good outlets by the bed. There wasn't a work space/desk in the room but I didn't need it. The shower was nice, a rain type with detachable hand held piece. There's a small Italian restaurant attached to the lobby. I didn't try it but the menu looked good. I don't know if there's a gym or other amenities.

Stayed in June 2022

I didn’t like that it was so much construction around. And no microwave

love the balcony wasn’t much of a view but I love that. and the heated floors in the bathroom.

Stayed in June 2022

building work next door

location

Stayed in June 2022

The shower didn’t drain properly- the drain wasn’t at the lowest spot of the floor so the water pooled from shower to shower. Also the balcony door was difficult to open. The balcony wasn’t worth the upgraded price.

Staff was kind and helpful. Room was comfortable enough. No views.

Stayed in May 2022

There was construction next door. We couldn’t hear it from inside the room but quite loud at times when we were enjoying the balcony.

Great location- ten minute walk from Grand Central. Loved the balcony!

Stayed in May 2022

The air-conditioning unit was quite loud and close to the bed, so it blew on me.

Quiet location, balcony, bright room, comfortable bed and pillows.

Stayed in May 2022

great location and very clean

Stayed in May 2022

good location easy to get to places, lovely helpful staff on reception

Stayed in May 2022

The location was not bad but it will take 20min walk to get to 5th avenue. There was no room service and towels were not changed in three days. Also bed was nor really comfortable.

We stayed here for 2 nights it was okay. The room was clean, small(which is Ok for NY). Staff was very friendly. Would recommend if you are not going to stay in the hotel all day.

Stayed in May 2022