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Reviews of The Big Island Hostel

804A Kilauea Avenue, Hilo, HI 96720, United States

#1 of 9 hotels in Hilo

Guests' Choice

Review score

Based on 224 hostel reviews

8.7

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.8

  • Location

    8.7

  • Facilities

    8.8

  • Staff

    9.2

  • Value for money

    8.5

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 13 May 2024

    8.0
    Pretty good
    • Leisure trip
    • Solo traveller
    • Bed in 6-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    No warm shower, bugs (not harmful or annoying ones)

    It was very comfy, the people were nice

    Stayed in May 2024

  • Reviewed: 8 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 11 nights
    • Submitted via mobile

    Nothing whatsoever

    The staff was wonderful and super helpful, the double room was beautiful and comfortable. The Hilo Burgerjoint 3 doors down deserves a shout-out as well.

    Stayed in April 2024

  • Reviewed: 7 May 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Bed in 6-Bed Female Dormitory Room
    • Stayed 4 nights

    Nice and clean, perfect location to walk to the Hilo center and to get the bus to different locations - beaches, Volcano National Park etc. Friendly staff and good facilities to cook your own food. Made some friends there too!

    Stayed in February 2024

  • Reviewed: 20 April 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Bed in 6-Bed Female Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    The location is really close to most attractions in downtown Hilo, so even if you aren't driving, you can still easily Uber to most places from the hostel. It's also only 10 minutes away from the Hilo airport by car. The bus terminal is within walkable distance (about 15-20m) if you are planning to take the bus to the volcanoes national park. The owner and staff are friendly and super helpful. The beds are comfy too. Definitely recommend it if you're travelling on a budget! There are also lockers in the common area - just have to bring your own pad lock.

    Stayed in April 2024

  • Reviewed: 6 April 2024

    8.0
    Okay I only stayed one night.
    • Leisure trip
    • Solo traveller
    • Bed in 6-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    The bunk layout with cement base which I hit with my head, strange design really!

    Price and location

    Stayed in March 2024

  • Reviewed: 5 April 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    N/A

    N/A

    Stayed in April 2024

  • Reviewed: 18 February 2024

    10
    Clean, quiet, friendly hostel.
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    staff was all super nice and helpful! very clean and well stocked. easy walk to farmers market, sea, downtown. safe and easy parking area. nice outdoor backyard. coffee at 6am is a plus! thank you!

    Stayed in February 2024

  • Reviewed: 1 February 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Bed in 6-Bed Mixed Dormitory Room
    • Stayed 3 nights

    no tours that can pick you up here so you need a car to do anything

    The staff are super friendly and happy to help! they answered all of my questions and helped me figure out what activities to do.

    Stayed in January 2024

  • Reviewed: 24 January 2024

    8.0
    Good, thankyou
    • Leisure trip
    • Solo traveller
    • Bed in 6-Bed Female Dormitory Room
    • Stayed 4 nights

    The location was good. It was a nice hostel to stay in.

    Stayed in January 2024

  • Reviewed: 18 January 2024

    10
    Love the experience and will definitely come back
    • Leisure trip
    • Solo traveller
    • Bed in 6-Bed Female Dormitory Room
    • Stayed 2 nights

    It is so spacious, so clean, and the bunk beds are comfortable! There even a little attic in our room which is super cute. Good location, close to everything!

    Stayed in January 2024

  • Reviewed: 6 December 2023

    8.0
    Perfect
    • Leisure trip
    • Solo traveller
    • Bed in 6-Bed Female Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    It is not the problem of the hostel. It is the problem of public transport. Buses do not arrive punctual as suggested by Google map.

    The reception girl is very nice. The house is very clean.

    Stayed in December 2023

  • Reviewed: 4 December 2023

    10
    Convenient location, very clean and pleasant, affordable.
    • Leisure trip
    • Solo traveller
    • Bed in 6-Bed Female Dormitory Room
    • Stayed 1 night

    Ummmm…nothing as far as I could see. Private room was about double the price for bunks, but dorm served my purpose well.

    I actually live on Hawaii Island, but was in Hilo for a conference which started early and ran late. I came late and out very early in the morning, so did not utilize most amenities. However, when I checked in briefly in the afternoon, staff showed me various amenities and offered to accommodate my early morning departure and set the coffee to brew at 4:00 AM. The entire place was super clean and well maintained. When I arrived at 10:30 PM the place was very quiet and room mates were already asleep. I do not usually stay in hostels in Hawaii, but Big Island was exactly what I needed: perfect location close to conference, easy late access with door code, clean and comfortable bunks set up for good privacy, a very nice lockable shower room, easy and safe parking. And oh yeah, a nice price. AND, apparently considerate and well behaved guests.

    Stayed in December 2023

  • Reviewed: 21 November 2023

    10
    This was a fantastic surprise for a weary traveler.
    • Business trip
    • Solo traveller
    • Deluxe Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Loved the whole experience.

    The facility was a fantastic value. The attention to the needs of guests in advance was truly remarkable. The layout was well-planned, such that rarely was there a wait for restroom facilities. The staff was friendly and attentive and readily available for check-in. The grounds are well maintained and very clean considering the number of guests. I extended my stay several times and found each of the different suites comfortable and cozy. A great place to end each day of a Hawaiian island adventure.

    Stayed in November 2023

  • Reviewed: 21 November 2023

    9.0
    A very clean and pleasant stay.
    • Leisure trip
    • Solo traveller
    • Bed in 6-Bed Female Dormitory Room
    • Stayed 3 nights
    • Submitted via mobile

    There is no electrical plugs accessible to the upper bunk beds.

    The hostel is very clean. Staff is friendly. Love the morning coffee. Very pleasant stay.

    Stayed in November 2023

  • Reviewed: 7 November 2023

    10
    Home away from home
    • Leisure trip
    • Solo traveller
    • Bed in 6-Bed Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    Amazing service, and everything was spotless! Lau is an exceptional host, making everyone feel right at home, and it showed in the comfort and ease of connection between the guests. Great location. Walking distance to all the happenings downtown, but nestled in a less busy corner at the edge of town. Morning Uber ride to the airport was only $12+tip.

    Stayed in October 2023

  • Reviewed: 22 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Flooded shower..

    Meeting other travellers..

    Stayed in October 2023

  • Reviewed: 4 October 2023

    8.0
    Friendly Gem in Hilo
    • Leisure trip
    • Solo traveller
    • Bed in 6-Bed Female Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing I can think of.

    Super friendly staff, very accommodating.

    Stayed in September 2023

  • Reviewed: 28 August 2023

    8.0
    Great value, moderate noise level and super comfy bed
    • Leisure trip
    • Solo traveller
    • Bed in 6-Bed Mixed Dormitory Room
    • Stayed 2 nights

    No reading lamp at the bed and the AC that is a bit noisy inside the room.

    This is the hostel with the best bed and pillow I have ever checked in to. The staff was really nice and the common areas were full of places and corners for you to check out. The guest policy and rules were solid and ensured everyone's comfort. The shared bathroom was always kept nice and tidy. The noise level was surprisingly moderate although the staff always played loud music in the reception area, so it was not really audible inside the room. Good stays for people on tight budget, but still doesn't want to compromise on the cleanliness and comfort of the accommodation.

    Stayed in August 2023

  • Reviewed: 24 August 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Bed in 6-Bed Mixed Dormitory Room
    • Stayed 4 nights

    You can use a public kitchen to cook, to wash/cut fruits from the farmer's market and to eat there, you can refill water whenever you want.

    Stayed in August 2023

  • Reviewed: 12 August 2023

    8.0
    BI Hostel - Zen Out
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 4 nights

    Private room does get very stuffy during the day so not ideal to stay put in it in the middle of the day.

    A lovely little hostel located close to local dining, shops and the beach. Very safe and secure with keycode entries. They do have parking out the back street which can be tight if it's a full house, but when not, it's super convenient as you don't get charged. The private room was very clean and comfortable with shower and toilet right outside the entrance. The kitchen and common area it very clean and well looked after and I loved the clothes swap, bookshelf and board games available for use. The hosts Lau, Zen and Calista were wonderful to deal with.

    Stayed in August 2023

  • Reviewed: 6 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Super clean, parking al disposal, nice staff, great place

    Stayed in August 2023

  • Reviewed: 4 August 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Bed in 6-Bed Mixed Dormitory Room
    • Stayed 4 nights
    • Submitted via mobile

    I had a top bunk during my stay. I am a heavier person and while the top bunk was quite sturdy and I did feel secure, I would really have liked an option for a bottom bunk when booking.

    The morning coffee was great and the location is very central to Hilo. I was walking distance to many dining options and a very nice park.

    Stayed in July 2023

  • Reviewed: 31 July 2023

    10
    Great vibes.
    • Leisure trip
    • Solo traveller
    • Bed in 6-Bed Mixed Dormitory Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing.

    Great vibe. Very interesting establishment that places you in a zen zone that makes a stay here peaceful.

    Stayed in July 2023

  • Reviewed: 31 July 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Very clean and organized hostel. Felt very safe with personalized codes for front/ back door and individual rooms. There were also lockers for additional safe storage.

    Stayed in July 2023

Showing 1 – 25

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