10730 Ventura Boulevard, Universal City, Los Angeles, CA 91604, United States
#281 of 387 hotels in Los Angeles
Guests' ChoiceBased on 1915 hotel reviews
7.1Cleanliness
7.5
Comfort
7.5
Location
8.1
Facilities
7.1
Staff
8.0
Value for money
7.0
Free WiFi
6.9
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End of dialog contentReviewed: 21 May 2024
Joanna
United StatesThe swimming pool was not even warm. Negative 3 degrees. Asked if it worked because I booked. They said yes but wasn’t
The bar
Stayed in May 2024
Reviewed: 20 May 2024
Luke
SpainVery close to a highway, so it is loud even in the rooms. Parking is very expensive per night. Room was expensive for what you actually get. Homeless people living in the parking lot opposite the hotel which could be seen from our room, which made us feel uncomfortable.
The location was good because it is close to Universal Studios. Parking had to be paid (which was expensive), however, you are able to leave the car there all day while you visit Universal. The rainfall shower was heavenly, with good water pressure.
Stayed in May 2024
Reviewed: 18 May 2024
Warren
United Statesthe rooms need to be renovated soon. There's an immediate smell when walking into the room. I think it's from the floors being washed so many times with water maybe. But it leaves a noticeable smell.
The room might my needs. I like the 24/7 snack area where people can buy water bottles and some microwave food. Very hand to have. Every hotel should have this.
Stayed in May 2024
Reviewed: 16 May 2024
Carmen
United StatesThe room had dim lights and was a little dark inside room and bathroom.
Close to Universal Studios. Close to Restaurants.
Stayed in May 2024
Reviewed: 14 May 2024
Sharon
AustraliaThe staff at the front desk was unhelpful and not friendly. The girl that served us at the bar was lovely
It was reasonably close to Universal. The hill is a huge walk through
Stayed in May 2024
Reviewed: 11 May 2024
Charel
United StatesThe only downside was the couch had a few stains on them and cigarette burns, so we did not sit on the couch.
I appreciated the spaciousness of the room and its proximity to Universal Studios.
Stayed in April 2024
Reviewed: 9 May 2024
Vanessa
United StatesThe pool is not heated.
It's a good distance to Universal Studio. It is a very busy street area. The staff made our stay welcome. I can tell they are fixing it, but the price you can't beat it. The bar is small, and our mixology was awesome. There are good places to eat and drink.
Stayed in May 2024
Reviewed: 1 May 2024
Steve
United KingdomChargeable parking
Great location
Stayed in April 2024
Reviewed: 1 May 2024
Deirdre
United StatesIt wasn’t the cleanest, the ice bucket and grabber was dirty, there was hair on the shower floor and in the sheets of the bed, the lights flicker in the bathroom.
Loved the location of the property to Universal Studios.
Stayed in April 2024
Reviewed: 27 April 2024
Lisa
United KingdomThe pool was not heated (heating was broken) and was located with the car park not very bright and feels like an after thought.
Brilliant location for Universal, Clean and the rooms were large with a small kitchen. Staff were very accommodating and when we had a small issue with our room were very quick to rectify the issue.
Stayed in March 2024
Reviewed: 17 April 2024
Kelly
United StatesSmall pool. Not heated as stated in description. No jacuzzi. Room was comfortable, bathroom could have been a little cleaner. Shower was dirty and hair on toilet.
Easy access, decent parking. Friendly staff.
Stayed in April 2024
Reviewed: 16 April 2024
Charlotte
United KingdomYou would only stay here for universal and it’s a short walk away, so that’s good. I think the extra charges for parking are too much considering the hotel is not cheap. It was clean, that’s all we needed. The area around the hotel is not nice and I wouldn’t walk around there if I had kids with me.
Stayed in March 2024
Reviewed: 12 April 2024
Nicole
United StatesThe pool is located in the parking lot and hopefully, will get the heater fixed soon.
The location is excellent if you are headed to Universal Studios or City Walk. We went because of that and the pool. The pool heater was broken so... that was a bust. It is bare bones with a bar...cute and super simple.
Stayed in April 2024
Reviewed: 10 April 2024
Jennifer
United StatesBig rooms great for families
Great location walking distance from universal studios
Stayed in April 2024
Reviewed: 10 April 2024
Aviva
United StatesThe shower room. Our shower head is broken. Water keeps dripping out from the top.
Location
Stayed in April 2024
Reviewed: 9 April 2024
Sabrina
United StatesShower is a bit tricky.
Love how clean it is. Very close to universal studios. Staff was very friendly.
Stayed in April 2024
Reviewed: 9 April 2024
Amy
United StatesThe room smelled a bit musty/humid but went away after the AC was on
Close to universal
Stayed in April 2024
Reviewed: 9 April 2024
Elizabeth
United StatesUnder renovation signs everywhere. Not enough towels in room initially(more upon request). Extra pillows not available. Pool is across the parking garage. The heating was broken but my kid wanted to swim. You have to pay to park a car per night. Lots of hallway noise at night(walls thin).
Close to Universal Studios and walking distance to quick bites to eat and convenience stores. Staff was friendly and accommodating. Great value for the square footage and amenities included in room.
Stayed in April 2024
Reviewed: 8 April 2024
Eric
United StatesRoom lighting could be improved. Room service personnel could be informed about how many guest are in the rooms so they can leave the correct amount of towels and supplies. A complimentary breakfast could be a plus plus.
Location is excellent, parking lot is a plus, staff is very friendly and willing to help always. Neighborhood is very good with a lot of places to eat and shop around. Walking distance to Universal Studios is short, about 7 minutes to the park shuttle.
Stayed in April 2024
Reviewed: 8 April 2024
Jo
United KingdomPool was in garage….very odd.
So close to universal studios
Stayed in April 2024
Reviewed: 5 April 2024
Francisco
United StatesParking prices
Location was good for what we were in town for.
Stayed in March 2024
Reviewed: 5 April 2024
Wriggelsworth
United StatesThe room wasn't the cleanest and a bit outdated. The swimming pool was very small and ice cold so it wasn't very enjoyable. The shower was complicated to use.
The location was perfect close to food, stores, and Universal Studios shuttles station. The room was spacious, and we got pizza delivered right to our door. We felt safe here with our kids. The staff was helpful and friendly.
Stayed in April 2024
Reviewed: 3 April 2024
Paige
Antigua & BarbudaNot good working power outlets and not any USB ports
Location and room
Stayed in March 2024
Reviewed: 30 March 2024
Luis
United StatesThe decoration of the hallways
How close it is to universal
Stayed in February 2024
Lanjarón, Spain
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Decatur, USA
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Birštonas, Lithuania
Rablà, Italy
Ortahisar, Turkey
Los Angeles, USA
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