Room very small ( but this was as described)...

Fantastic location for exploring San Francisco and especially Castro and the Mission. Nice, clean comfortable room

Stayed in May 2024

Entering codes from the front door, to the elevator, to the room was a bit exhausting. Maybe they can leverage more on tech in that regard e..g tap the phone to the locks instead..

The room was gorgeous and comfortable. It's really well designed. The balcony facing the garden was just perfect for my morning coffee. Really brought out the essence of being in San Francisco. Perfectly located in Castro to really be in the heart of the LGBTQIA+ community

Stayed in April 2024

Nothing bad but just one suggestion for a slightly easier experience with checkout. When the QR code is scanned by the person checking out, it should already be linked by you to the confirmation number. Having to go find that in my email to proceed was an unnecessary extra step, and a little stressful because a Lyft was waiting for me.

Great location. Checkin and checkout were smooth. Hotel bar was awesome

Stayed in April 2024

On our last night we noticed there were a few tine bugs in our room.

The hotel was nice. The staff were really nice. The ambiance was awesome! It was conveniently located around shops and restaurants.

Stayed in December 2023

A few attention points, but only as attention points - as I would definitely stay there again: 1/ The room is not big. The space is limited - I was by myself and got the smaller room so it was not a problem, but is a limited space to hang clothes, store luggage. 2/ The mini-fridge is not that big too and not very strong - but keeping it with only a few thing you’ll be ok 3/ The bathroom is a little dark, the lights are not very strong 4/ I think it’s informed in a few places but just to highlight that the clean service is not on the package - available upon request (w/ extra fees). Anyway, the trash is removed everyday. 5/ There’s no front desk “in person” - all the check-in/out and communication is online/via phone. They usually answers fast.

I had a lovely time at the Hotel Castro. The location is AMAZING (at the heart of Castro) - literally walking distance for the main spots in Castro and in front of a supermarket Besides that a few good points: _ Black-out curtains are very effective _ Air conditioning very potent _ The balcony is great to hang out and see the movement on streets _ The building and accommodation is very new, modern and very well equipped. _ The room was very clean _ The rooftop has an awesome view

Stayed in November 2023

No staff on premise and everything done by text probably from a foreign country. Very unhelpful chats with super friendly people on the other end is annoying.

Stayed in July 2023

asked for kettle and new towels via virtual reception, never arrived

location

Stayed in May 2023

The rooms are very tiny. I honestly can't imagine being there with another person even though the bed was large. The sink is in the room not bathroom etc. It reminds me of rooms in Tokyo. That's really the only downside.

I had to visit family at UCSF hospital and this is one of the closest, most affordable options. Most Uber rides were just $10 except for some surge one day. Very modern rooms with TVs that stream but no cable etc. The bed was very comfortable. My room on third floor was quiet I did not hear the lobby bar. There is a tiny balcony where I had coffee in the morning overlooking a peaceful area of neighbors' backyards and patios. Great location with plenty of restaurants etc. Even a nice market across the street to grab food for the room.

Stayed in February 2023

Quite a small space

The location is excellent and the Lobby Bar next door & the staff there are wonderful and enhanced my stay

Stayed in August 2022

We were on the second floor, directly above a bar which closed around 2am. We could hear the music thumping through the floor. While we appreciated we were in the Castro, the messaging from the hotel gave the impression that they respected quiet times. We requested to be moved, and we were able to be moved for our last night, which was appreciated.

Great location in the Castro. Small but nicely designed rooms. Bathroom facilities good. The hotel staff (not on site) were responsive when we engaged with them.

Stayed in June 2022

I didn't love how there wasn't a lobby. I needed to store my luggage the next day, and they were unable to help with this. I ended up using a service called "Bounce" to store the luggage which was really helpful. This is the only thing I would change otherwise great.

Very clean hotel. There's no lobby, so check in is all digital. This was very easy and convenient. My room was very quiet. The beds were super comfy.

Stayed in July 2022

It's a new hotel and thus you can smell the new furniture which was a little bit pungent.

Castro is a very safe place. It's near twin peaks. My friend and I climbed to the top in one moring. There are a couple of groceries nearby. And the check-in and check-out processes were smooth and convenient.

Stayed in April 2022

Lack of parking

Location

Stayed in May 2022

The plaster where the bathroom plumbing connects to the wall needs repairing. There is literally w hole at the pipe that if you are at the right height allows peoe on both sides of the wall to see into each other's bathroom. It is at the exact height as my groin and the open cabinets meant I was exposed until I found it. And covered it temporarily with a towel.

Wonderful boutique hotel with amazing views and wonderful private balconies. Bedding was comfortable and all appointments were stylish and tech savy

Stayed in April 2022

the elevator wasn’t working

just in the heart of Castro, great decoration

Stayed in April 2022

Nothing. This place is a great value.

My daughter and I were in SF to visit a college. Perfect location. Getting logged in was a tad tricky but it was fine. No big deal.

Stayed in March 2022

4pm feels a little late of a check in and there’s no late check outs so it just feels like not much time to access the room for the price. no staff on-site but check in was still easy. It was also very noisy starting around 8am

very clean and cozy. the view off the balcony was great and the neighborhood is wonderful.

Stayed in April 2022

I was traveling alone, so the room was an adequate size, but it would have felt quite cramped with two people staying!

Lots of great bars, restaurants and shops in the area - the instructions to get into the hotel were also very clear. The room was very clean and the amenities (high end toiletries, coffee, water) were all fully stocked. There was also a balcony looking out onto the street.

Stayed in February 2022

It is place without any person, so it is more a modern apartments, but not hotel.

Very nice new modern rooms in good area.

Stayed in February 2022

Nothing! We will stay here again!

Braitiful central Castro location. We enjoyed the free drinks in the Lobby Bar on the first floor. The rooftop terrace had a great view. Nice Nespresso coffee machine in the room!

Stayed in March 2024

Not a lot really.

Great location. Clean. Comfortable. All round great hotel.

Stayed in April 2024

Hard to get housekeeping.

Beautiful modern room, perfect location.

Stayed in March 2024

Very small, HK hotel standards for the price. Room was very humid and smelled but at least the windows could open to air it out.

Was just very ok

Stayed in November 2023

Room was so small. Couldn’t address a request for more toilet paper made in the morning until the next day.

Location

Stayed in November 2023