151 West 54th Street, New York, NY 10019 , United States
#149 of 418 hotels in New York
Guests' ChoiceBased on 238 hotel reviews
8.3Cleanliness
8.8
Comfort
8.9
Location
9.3
Facilities
8.3
Staff
8.5
Value for money
7.5
Free WiFi
7.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 May 2024
Zhi
Canada"The hotel facilities were somewhat outdated and needed replacement. There were mosquitoes when I was sleeping, but they gave me a different room later, and it was fine."
Good location and excellent service .
Stayed in May 2024
Reviewed: 27 May 2024
Sarah
United StatesN/A
The room was very large for Manhattan and offered all the amenities we would expect. The staff was very friendly.
Stayed in May 2024
Reviewed: 22 May 2024
Zunaira
United KingdomConcierge is a rude individual - don’t bother asking him anything.
New facilities and amazing gym.
Stayed in May 2024
Reviewed: 17 May 2024
Kan
Hong Kongdid not give me as an asian traveller a sense of warm welcome
Stayed in May 2024
Reviewed: 25 April 2024
Chatree
ThailandToo much expensive
Good location
Stayed in April 2024
Reviewed: 20 February 2024
Graham
United Kingdommid town
great sizes room - not cheap but good size and very well serviced - Mid Town Manhatten is not good - very sad to see the decline and also eye-wateringly expensive. I stayed at Conrad for many many years when it was Righa Royal and the only difference now is midtown is a mess
Stayed in February 2024
Reviewed: 8 January 2024
Adeline
United StatesThe food in the hotel restaurant was very expensive. We had pasta and chicken salad. Our bill was 312.00 dollars. 🙄 Their refrigerator is a weighed system, so if you take something out and put it back. It might count as the item has been taken and might get charge even though the item was actually not taken. Don't know if that makes sense.
The location was the best. Close to almost everything. House keeping was 👍
Stayed in December 2023
Reviewed: 3 January 2024
Samson
United Kingdomlocation.
Stayed in January 2024
Reviewed: 28 December 2023
Maria
GreeceExtremely expensive- i blame it on the location.
Big rooms. Great stuff - very professional.
Stayed in December 2023
Reviewed: 18 December 2023
Stan
United StatesNA
The property was within walking distance of most of the activities we had planned. The rooms were spacious and beds were very comfy!
Stayed in December 2023
Reviewed: 29 October 2023
Matt
United KingdomWould have been perfect if it had a pool but that’s a minor quibble.
Great hotel, great location. Ideal for a site seeing visit.
Stayed in October 2023
Reviewed: 23 September 2023
Van
South AfricaMaybe more dining options
Great location Close to shopping and art museums
Stayed in September 2023
Reviewed: 17 August 2023
Amy
New ZealandRooms were very generous in size and all the fitting were to a very high standard.
Stayed in July 2023
Reviewed: 30 July 2023
Ahti
United Arab EmiratesElevators 2 were down, long wait.
Breakfast
Stayed in July 2023
Reviewed: 19 July 2023
Eleanor
PhilippinesHotel is kinda old already. It could use a major renovation.
Good location
Stayed in July 2023
Reviewed: 14 July 2023
Carroll
United StatesStrange art in the lobby, freaked my son out. New York hotels are very classy I know but it was still a negative experience for us. Some other kids liked it though!
Great rooms, cleaning service were great. They noticed we were coming home with bottles of water every night so they just started supplying free spring water to the room. Very thankful - it is HOT in July
Stayed in July 2023
Reviewed: 11 July 2023
Wei-hsuan
TaiwanVenting of air conditioner blow directly to the body while sleeping. Not comfortable
Location, room size, room service, food quality, decoration
Stayed in June 2023
Reviewed: 1 July 2023
Yuliana
IndonesiaRoom service was fast
Stayed in June 2023
Reviewed: 16 June 2023
Earl
ThailandIt was much better managed before it was taken over by Hilton / Conrad
Stayed in May 2023
Reviewed: 12 June 2023
Josh
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 17 May 2023
Aishah
United Arab EmiratesLocation great Clean Bed very comfy 😌
Stayed in May 2023
Reviewed: 29 March 2023
Mark
United Kingdomnothing
Location perfect yet super quiet inside
Stayed in March 2023
Reviewed: 17 March 2023
Julius
United StatesThe manager basically called me a liar .. explaining that I did not have any hotel credit… after I showed him my paperwork he apologized. That experience was completely unacceptable!
location
Stayed in March 2023
Reviewed: 1 March 2023
Georgia
United Statescould use some small updates
very clean
Stayed in February 2023
Vereeniging, South Africa
LʼOie, France
Niigata, Japan
Naxos Chora, Greece
Carlisle, UK
São Teotónio, Portugal
Vieste, Italy
Takoradi, Ghana
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content