We ordered dinner to our room, and our fries were cold:( drinks and cheese curds were good though!

Location, TOP customer service, helpful and friendly staff, it’s a nice hotel!

Stayed in May 2024

Not a single thing

I stay at this hotel a few times a year when we come and visit our kids at UW. Best hotel in Madison, and one of my favorites in the US. Rooms and large and elegant on the beautiful lake. Doesn’t get much better than that! Thank you Edwater and staff for another amazing experience.

Stayed in April 2024

no hot tub

the location, the clean rooms, the staff

Stayed in April 2024

The customer service was top notch! It was felt throughout my entire stay!

Stayed in April 2024

I liked the terrace the view to the capitol and the lake. I like the tunnel which is fun I had a great pedicure at the spa

Stayed in April 2024

Beautiful facility in every way

Stayed in March 2024

The layout of the buildings is incredibly confusing. Our room was very clean but the bed was made up with only white sheets and it sits on top of a basic platform. Lacked any added touch from pillows or a foot spread. Looked like a no frills, budget hotel bed. Also the toilet had an issue on arrival but that was attended to and rectified quickly. On the first morning, we realized our coffee make didn’t work. They sent a pot of coffee and said it would be replaced later in the day which was great. Unfortunately the next morning we realized they hadn’t replaced the coffee maker. I texted and after 40 minutes…no coffee maker. I asked again and then someone brought it.

It’s a beautiful property in a great setting. Well maintained and clean. Nice bathroom and layout of our room.

Stayed in March 2024

Great location next to the lake and close to Downtown.

Stayed in February 2024

A gem of a hotel / resort in downtown overlooking a lake. Spa is top class. Food wonderful. Very clean, warm atmosphere. Staff friendly and helpful.

Stayed in January 2024

no negatives!

wonderful, cheerful welcoming looking place to arrive after a long day's drive. arrived to lighted trees and the ice rink in full swing. huge room, double balconies looking over the lake with doors you could throw open for fresh air. within view of the capital building. friendly staff. good room service.

Stayed in January 2024

It's a bit of a maze to get around.

Everything was amazing. Very accessible for a wheelchair user. Friendly, kind staff. BEAUTIFUL view. Best bathtub I've ever seen in a hotel. Definitely will be returning!

Stayed in December 2023

The entire staff was friendly and helpful - valet, front desk, housekeeping, and bar tenders! The beds were very comfortable. The Spa was a great experience. The service technicians were all very professional and provided quality care. The spa staff was very attentive and helpful.

Stayed in November 2023

I miss the earlier breakfast dining option. Last time I had a salmon eggs benedict that I still talk about. I get up earlier than my family so I usually eat alone - room service is great, but just not an option at that time.

The resort facilities onsite make it easy to relax and the bathrooms are nice - not cramped like many places.

Stayed in November 2023

Likely due to large bookings, it seemed much more expensive than the last time we were there. Also, while room service has an amazing breakfast, there aren’t dining options to sit before 11, like there used to be.

It’s situated in a beautiful location, and the facilities are amazing if the layout is a little tough to navigate. But worth it, because the rooms are impeccable.

Stayed in November 2023

N/A

The rooms were excellent

Stayed in August 2023

Beautifully designed and beautiful view.

Stayed in August 2023

Loved the game day cocktails. And appreciate the help with the college move in packages. Great help.

Stayed in September 2023

Nothing

Everything! Location, the view, food…

Stayed in August 2023

Nothing

The hotel was beautiful and the location could not be better. You can walk to UW and the Capital. Every restaurant at the hotel was great (we tried them all). The spa was also wonderful. I had an amazing massage.

Stayed in August 2023

Nothing!

Our stay was lovely - as usual. We love the Edgewater - the facilities are deluxe and the staff is outstanding. We only wish there was an outdoor pool.

Stayed in July 2023

N/A

Beautiful location, the Boat House is a great spot for a casual lunch, we were able to check in early and check out late - thank you, Edgewater!

Stayed in July 2023

While you are on the water there is no beach access or anything to do on the water rent boats, kayaks etc. It's literally just a pretty view.

Very pretty hotel right on the water!

Stayed in June 2023

The mattress could have been a little more comfortable.

Room, view was outstanding. The complimentary fruit and cheesecake tray for our Anniversary was a sweet surprise.

Stayed in June 2023

Beautiful hotel on the lake. We will definitely stay here again.

Stayed in May 2023