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Reviews of Fairmont Orchid 5 stars

1 North Kaniku Drive, Mauna Lani, Waikoloa, HI 96743, United States

#4 of 37 hotels in Waikoloa

Guests' Choice

Review score

Based on 149 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.2

  • Location

    9.3

  • Facilities

    8.9

  • Staff

    9.2

  • Value for money

    7.4

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 15 April 2024

    9.0
    Pleasantly surprised and overall very happy
    • Leisure trip
    • Family with young children
    • Fairmont Queen Room with Garden View
    • Stayed 7 nights

    Beverage and food prices high

    Staff was consistently helpful. Room request and upgrade appreciated. Beautiful resort. No charge for self parking was nice. Love the water bottles and refill stations around the resort. ALso found the pool staff helpful and enjoyed the chair covers and towel service.

    Stayed in April 2024

  • Reviewed: 3 April 2024

    10
    The Orchid is our "go to" stay on Hawaii!
    • Leisure trip
    • Couple
    • Fairmont Gold Premium Queen Room with Ocean View
    • Stayed 5 nights

    The Gold experience is just as good as it has been on previous stays. The Team is friendly and goes out of their way to make our stay exceptional.

    Stayed in April 2024

  • Reviewed: 21 February 2024

    10
    Wonderful place, that we hope to return to one day
    • Leisure trip
    • Family with young children
    • Fairmont Queen Room with Garden View
    • Stayed 8 nights

    The service as the breakfast was a bit distant. Could be hard to get a spoon, to-go cup og things like that.

    Beach: The beach was great. Plenty of seating, very easy to rent equipment to go do several things. The 1 hour free snorkeling includes each day was a great hit for us. Swam with several turtles. The reef isn't necessarily the most colorfull and lively we've ever seen, but definitely still very beautiful to look at. We're a bit adventurous, so we wanted to rent paddle bords, kayaks and surf boards to go out off the cove with, but that wasn't allowed without a guide. They could be utilised inside the cove. Room: The room was very nice. Bathroom was great and there was a lot of closet space. The TV was an older model, so it wasn't possible to stream anything or cast to it, which didn't bother us, but definitely is notable if that is a requirement. Food: We mainly ate at the breakfast buffet, which was quite varied. Enjoyed the fact that you could get freshly made omelets by a chef every morning. Ate dinner at Browns looking at the sunset. The food was great and can definitely recommend that. The purple Ube bread, that they served was a highligt and the service was super good

    Stayed in February 2024

  • Reviewed: 2 February 2024

    10
    Outstanding service worthy of the Fairmount brand. Browns was top tier.
    • Leisure trip
    • Couple
    • King Room with Ocean View
    • Stayed 2 nights

    Was overpriced but service may have made up for it. Compared with other luxury hotels nearby. Walkways were a little dark and foreboding near the beach.

    Staff was outstanding. So professional and efficient. Wanted to make sure everything was perfect. Housekeeping was excellent.

    Stayed in February 2024

  • Reviewed: 28 January 2024

    10
    BIG ISLAND-65th BIRTHDAY-UNFORGETTABLE
    • Leisure trip
    • Couple
    • King Room with Ocean View
    • Stayed 5 nights
    • Submitted via mobile

    Was high priced but we splurged

    Everything!! Loved the snorkeling, the staff, the gifts!!!! My birthday was so very special&unforgettable. Ohhhh the shampoo & conditioner was excellent & softened my dry hair.

    Stayed in November 2023

  • Reviewed: 27 January 2024

    9.0
    Luxury peaceful and comfortable
    • Leisure trip
    • Couple
    • Fairmont Queen Room with Garden View
    • Stayed 5 nights
    • Submitted via mobile

    Nothing

    The large pool was amazing . The music and the bars in the evening . The quiet peaceful vibe. The view from the hotel was the best of all . The most comfortable rooms set up great . The restaurants we amazing also with exelent service

    Stayed in January 2024

  • Reviewed: 9 January 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Ocean View
    • Stayed 4 nights
    • Submitted via mobile

    Beautiful property, wonderful staff, but very expensive. However, everything in Hawaii is extremely expensive these days.

    Stayed in January 2024

  • Reviewed: 4 October 2023

    9.0
    Beautiful private beach and comfortable room
    • Leisure trip
    • Family with young children
    • Fairmont Queen Room with Garden View
    • Stayed 2 nights

    When i checked in, the receptionist asked me if I'm celebrating something, i told her it's my birthday tomorrow. She then said we can send some champagne or chocolate covered strawberries. I asked for the strawberries, but it never came. I checked again the next day with the same lady and she said "oh, they didn't send it?" Then she said she will ask them to send again, but of course I never got it. It's not that I cared so much about the strawberries, but don't offer it if you don't really mean to send it.

    Amazing location and the property is beautiful, much better than I expected. The private beach is really nice with a lot of different type of fishes and turtles around. Clean and clear water. I am surprised not more people go to the beach! The sunset is amazing from the hotel.

    Stayed in September 2023

  • Reviewed: 30 September 2023

    10
    It was everything we could have wanted.
    • Leisure trip
    • Couple
    • King Room with Partiel Ocean View
    • Stayed 3 nights
    • Submitted via mobile

    The hotel was a little tired in places.

    We spent our honeymoon there and the whole stay was incredible. The hotel is luxury, but doesn’t try to be something it’s not. The staff are its biggest asset, friendly, efficient and helpful. We were sent complimentary champagne and they allowed us to stay throughout our last day as we had a night flight.

    Stayed in September 2023

  • Reviewed: 28 September 2023

    10
    Paradise — an amazing stay.
    • Leisure trip
    • Couple
    • Fairmont King Room with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    The food at the restaurants could’ve been better.

    Amazing facilities, absolute paradise!

    Stayed in September 2023

  • Reviewed: 26 September 2023

    10
    Great experience and definitely back again
    • Leisure trip
    • Family with young children
    • Fairmont Queen Room with Garden View
    • Stayed 4 nights
    • Submitted via mobile

    N/A, if only one thing - too many flys when dine outdoor of Hale / Deli Brown

    Clean, organised, great facilities and architecture

    Stayed in September 2023

  • Reviewed: 16 September 2023

    9.0
    Love the hotel and really felt rested after a week’s stay.
    • Leisure trip
    • Couple
    • Fairmont Queen Room with Garden View
    • Stayed 5 nights
    • Submitted via mobile

    Expensive but then again, it’s Hawaii!

    Beautiful grounds with a lagoon for snorkeling.

    Stayed in September 2023

  • Reviewed: 8 September 2023

    9.0
    Wonderful honeymoon destination, we were able to relax and see lots of wildlife!
    • Leisure trip
    • Couple
    • Fairmont King Room with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    The restaurants were quite expensive, so we often decided to get food elsewhere. Would be nice if they had a cheaper option for lunch or snacks!

    Absolutely gorgeous property!! All the amenities you needed in one place - perfect for relaxing.

    Stayed in September 2023

  • Reviewed: 29 August 2023

    10
    Excellent property. Staff super friendly and helpful
    • Leisure trip
    • Couple
    • Fairmont King Room with Bath Tub and Garden View - Disability Access
    • Stayed 2 nights

    Great pool service, deli access very good as well.

    Stayed in August 2023

  • Reviewed: 21 August 2023

    9.0
    Amazing place - beautiful, clean and convenient. Friendly stuff, nice and clean room. Only one thing disappointing is no
    • Leisure trip
    • People with friends
    • Fairmont Queen Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    No umbrellas on the beach.

    Complimentary laundry and 1 hour rental of snorkeling gear.

    Stayed in August 2023

  • Reviewed: 30 July 2023

    10
    Excellent!
    • Leisure trip
    • Couple
    • King Room with Partiel Ocean View
    • Stayed 3 nights
    • Submitted via mobile

    The service was excellent!

    Stayed in July 2023

  • Reviewed: 28 July 2023

    10
    Peaceful and relaxing.
    • Leisure trip
    • Family with young children
    • King Room with Partiel Ocean View
    • Stayed 7 nights
    • Submitted via mobile

    Need more open umbrellas for shade by pool and open for a longer duration end of the day. No water slides.

    Family friendly. Good restaurants. Proximity to market place. Location.

    Stayed in July 2023

  • Reviewed: 19 July 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room with Partiel Ocean View
    • Stayed 5 nights
    • Submitted via mobile

    No general store / gift shop. The deli there is bad, and needs to be replaced with something better

    Great views, good location, friendly staff

    Stayed in July 2023

  • Reviewed: 18 July 2023

    10
    perfect in every way.
    • Leisure trip
    • Family with young children
    • Fairmont King Room with Bath Tub and Garden View - Disability Access
    • Stayed 4 nights
    • Submitted via mobile

    The Fairmont Orchid is a stunning property. the accommodations were comfortable and plenty of amenities. we were gold guests and hotel staff was incredible… the lagoon has one of the best beaches!!! will be back again and again.

    Stayed in July 2023

  • Reviewed: 25 May 2023

    9.0
    Really nice facility even if a bit tired
    • Leisure trip
    • Family with young children
    • Fairmont King Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    The hotel rooms and public areas are showing their age. Time for a facelift given the Fairmont name.

    Staff was excellent and the pool area was wonderful.

    Stayed in May 2023

  • Reviewed: 26 April 2023

    9.0
    Beautiful property with friendly staff and lovely restaurants.
    • Leisure trip
    • Couple
    • Fairmont King Room with Garden View
    • Stayed 3 nights

    The beach was pretty much non existent.

    The pool, the walking trails nearby, the overall property and grounds.

    Stayed in April 2023

  • Reviewed: 18 October 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with Private Balcony
    • Stayed 6 nights

    Limited menu for In-room dining. The

    Access to beach, pool was great, the view from the room was great as well.

    Stayed in October 2022

  • Reviewed: 16 September 2022

    9.0
    Honeymoon at Fairmont Orchid
    • Leisure trip
    • Couple
    • Deluxe King Room with Ocean View
    • Stayed 1 night
    • Submitted via mobile

    Dinner at Browns was expensive though delicous. I only stayed for one night, wished I could have stayed for one more day.

    We were upgraded to Oceanfront room for an additional 100 dollars and it was an excellent choice. The view was absolutely stunning and the best view I've ever had from the hotel room! I saw a variety of fish (sadly not turtles) when snorkeling and the dinner at Browns was delicous and eating while watching the sunset was so memorable and romantic (though pricey). I would like to recommend this place for those considering honeymoon.

    Stayed in September 2022

  • Reviewed: 20 August 2022

    9.0
    great resort
    • Leisure trip
    • Family with young children
    • Fairmont Queen Room with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    beautiful resort

    Stayed in August 2022

Showing 1 – 25

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