Reviews of Fairmont Orchid 5 stars
1 North Kaniku Drive, Waikoloa, HI 96743, United States
#4 of 39 hotels in Waikoloa
Guests' ChoiceReview score
Based on 149 hotel reviews
8.8Score breakdown
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Cleanliness
9.3
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Comfort
9.2
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Location
9.3
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Facilities
8.9
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Staff
9.2
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Value for money
7.4
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Free WiFi
8.3
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Reviewed: 13 July 2021
Jenn
Indonesia2 reviews1.0“Horrible property and rude staff. More like a two star then five”- • Leisure trip
- • Family with young children
- • King Room with Partiel Ocean View
- • Stayed 2 nights
- • Submitted via mobile
Staff and rooms
Nothing
Stayed in July 2021
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Reviewed: 13 July 2021
Sehul
United States1 review1 helpful vote7.0“Overall the stay was great and we enjoyed the facilities/amenities but not sure if it was worth it”- • Leisure trip
- • Family with young children
- • Queen Room with Ocean View
- • Stayed 5 nights
"Oceanview room" wasn't the best as the view was obstructed by trees near the golf course which made me question the value for money. I called front desk and they were supposed to move us to a room closer to the ocean but never received any call back. We were also told that if a room wasn't available, the manager would provide some other concession but we never heard from the manager either.
Lagoon was great as was the pool. We really enjoyed the various eating options and facilities. The garden areas were also very comforting and relaxing. Finally, the available bikes to go around Waikalola was a great option.
Stayed in June 2021
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Reviewed: 19 June 2021
Oren
United States19 reviews3.0Poor- • Leisure trip
- • Couple
- • Fairmont King Room with Bath Tub and Garden View - Disability Access
- • Stayed 1 night
- • Submitted via mobile
Horrible service with very limited food options. The pool bar staff is short handed and over worked. The food is nothing better than mediocre and the price just made it an insult. Hidden fees everywhere you turn and the location is so remote you are basically trapped and at the mercy of some extremely bad management. Not to mention the clogged shower drain. There are plenty of better places to stay with better food and much better representation of Hawaiian culture. For the price it costs to stay at the Fairmont Orchid you would expect a top notch experience, sad to say that isn’t so. Please higher some management that actually knows what they’re doing. 🤙🏾 Nice beds, though.
Stayed in June 2021
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Reviewed: 30 December 2023
Anonymous
United States1 review8.0Very good- • Leisure trip
- • Family with young children
- • King Room with Partiel Ocean View
- • Stayed 3 nights
- • Submitted via mobile
Very nice beach and pool area
Stayed in December 2023
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Reviewed: 21 March 2022
Anonymous
United States1 review8.0“very relaxing vacation”- • Leisure trip
- • Family with young children
- • Queen Room with Partiel Ocean View
- • Stayed 6 nights
- • Submitted via mobile
limited umbrellas at pool and beach. expensive food
nice pool and beach access
Stayed in March 2022
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Reviewed: 12 January 2022
Anonymous
United States1 review9.0Superb- • Leisure trip
- • Couple
- • Fairmont King Room with Garden View
- • Stayed 3 nights
- • Submitted via mobile
The grounds are beautiful. Lovely beach and lagoon. The restaurants were excellent especially Brown’s. Everyone is very friendly. It was a wonderful time.
Stayed in December 2021
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Reviewed: 30 July 2021
Anonymous
United States22 reviews2 helpful votes9.0Superb- • Leisure trip
- • Couple
- • King Room with Partiel Ocean View
- • Stayed 7 nights
- • Submitted via mobile
Food options and too expensive. We went to local markets
Stayed in July 2021
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Reviewed: 4 December 2021
Anonymous
United States2 reviews6.0“Pretty beach but extremely overpriced for the day to day experiences and offerings.”- • Leisure trip
- • Family with young children
- • One-Bedroom King Suite with Private Balcony
- • Stayed 6 nights
- • Submitted via mobile
there isn’t much to do besides the pool and the beach if you have a child. And there’s only one location to eat lunch (the other is a deli with sandwiches.) Even room service is closed during lunch! The food choices were EXTREMELY limited. The three of us dined at one of their restaurants, spent $415 and were really disappointed by the food. Would not return, as this is a big deal, especially when we spent well over $15k on our stay + food.
the beds were really comfortable and most of the staff was welcoming!
Stayed in December 2021
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Reviewed: 26 June 2021
Anonymous
United States1 review6.0“Amateur Hour -”- • Leisure trip
- • Family with young children
- • Deluxe King Room with Ocean View
- • Stayed 1 night
- • Submitted via mobile
We didn’t get our room until 4:05 pm, and that was after I had to go back to the front desk to ask for the status. Check in is 4pm, but resorts of this caliber or even more affordable hotels, usually let you check in by 3 pm at the latest. Once we finally got a room, there was no hot water. Had to call the front desk and maintenance came by after about 20 mins. Advises us it could be a couple hours before the problem was fixed. All the while we had just come from a 4 hour hike, were dying for a warm shower and needed to get ready for dinner at Brown’s at 5:30pm. Initially, the manager offered another room on the same floor to take a shower only- so we would need to go to another room with all our shower items (like a dorm) to have a warm shower. I wasn’t thrilled about it, especially after paying over $900 a night for a room, but thanked her for the option and agreed. She then called me back and advised there were no rooms on my same floor, but would it be ok to go to another floor to shower. Again, I would have to lug my things around like a dormitory, to another floor in order to have a warm shower. I decided I would not have a cold shower. The problem did eventually get resolved while we were at dinner, and the resort comp’d us $100. But, all in all, kind of amateur hour for the Fairmont when charging that kind of money per night.
The location and beach area are gorgeous. So quintessential Hawaii with an elegant vibe. Was not over crowded compared to less expensive resorts. Brown’s Beach House was also spectacular and the service was very good.
Stayed in June 2021
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Reviewed: 13 April 2024
Jane
Australia30 reviews4 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Fairmont Queen Room with Garden View
- • Stayed 6 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in April 2024
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Reviewed: 28 February 2024
Amy
United States1 review10Exceptional- • Leisure trip
- • Couple
- • Fairmont King Room with Garden View
- • Stayed 3 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in February 2024
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Reviewed: 29 January 2024
Christopher
United States13 reviews10Exceptional- • Leisure trip
- • Couple
- • King Room with Ocean View
- • Stayed 7 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in January 2024
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Reviewed: 31 December 2023
Janis
United States13 reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Fairmont King Room with Garden View
- • Stayed 8 nights
There are no comments available for this review
Stayed in December 2023
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Reviewed: 25 December 2023
Christopher
United States7 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Fairmont Queen Room with Garden View
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in December 2023
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Reviewed: 13 December 2023
Jill
Singapore3 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Queen Room with Partiel Ocean View
- • Stayed 3 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in December 2023
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Reviewed: 23 October 2023
Justin
United States6 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Fairmont Queen Room with Garden View
- • Stayed 6 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in October 2023
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Reviewed: 26 August 2023
Ralph
Germany24 reviews9 helpful votes8.0“Nice hotel, good snorkeling”- • Leisure trip
- • Couple
- • Queen Room with Partiel Ocean View
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in August 2023
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Reviewed: 24 August 2023
Scott
United States9 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Fairmont King Room with Garden View
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in August 2023
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Reviewed: 22 August 2023
Guglielmo
United States2 reviews10Exceptional- • Leisure trip
- • Couple
- • Fairmont King Room with Garden View
- • Stayed 4 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in June 2023
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Reviewed: 21 August 2023
Tjarko
United States81 reviews1 helpful vote9.0Superb- • Leisure trip
- • Group
- • Fairmont Queen Room with Garden View
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in August 2023
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Reviewed: 9 August 2023
Sandeep
United States1 review10Exceptional- • Leisure trip
- • Family with young children
- • Fairmont Queen Room with Garden View
- • Stayed 6 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in August 2023
-
Reviewed: 21 July 2023
Bhavesh
United Arab Emirates14 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Fairmont King Room with Garden View
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in July 2023
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Reviewed: 10 July 2023
Teresa
United States1 review10Exceptional- • Leisure trip
- • Family with young children
- • Fairmont Queen Room with Garden View
- • Stayed 4 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in July 2023
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Reviewed: 4 July 2023
Kristina
United States1 review9.0Superb- • Leisure trip
- • Couple
- • King Room with Ocean View
- • Stayed 4 nights
There are no comments available for this review
Stayed in June 2023
-
Reviewed: 1 June 2023
Brant
United States1 review10Exceptional- • Leisure trip
- • Couple
- • Deluxe King Room with Ocean View
- • Stayed 7 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in May 2023
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