1 North Kaniku Drive, Waikoloa, HI 96743, United States
#4 of 39 hotels in Waikoloa
Guests' ChoiceBased on 149 hotel reviews
8.8Cleanliness
9.3
Comfort
9.2
Location
9.3
Facilities
8.9
Staff
9.2
Value for money
7.4
Free WiFi
8.3
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End of dialog contentReviewed: 21 May 2024
Pat
United StatesThe breakfast buffet was too expensive at $50 Per person with no alternatives except Grab and Go.
Stayed in April 2024
Reviewed: 15 April 2024
Heather
United StatesBeverage and food prices high
Staff was consistently helpful. Room request and upgrade appreciated. Beautiful resort. No charge for self parking was nice. Love the water bottles and refill stations around the resort. ALso found the pool staff helpful and enjoyed the chair covers and towel service.
Stayed in April 2024
Reviewed: 3 April 2024
William
United StatesThe Gold experience is just as good as it has been on previous stays. The Team is friendly and goes out of their way to make our stay exceptional.
Stayed in April 2024
Reviewed: 21 February 2024
William
DenmarkThe service as the breakfast was a bit distant. Could be hard to get a spoon, to-go cup og things like that.
Beach: The beach was great. Plenty of seating, very easy to rent equipment to go do several things. The 1 hour free snorkeling includes each day was a great hit for us. Swam with several turtles. The reef isn't necessarily the most colorfull and lively we've ever seen, but definitely still very beautiful to look at. We're a bit adventurous, so we wanted to rent paddle bords, kayaks and surf boards to go out off the cove with, but that wasn't allowed without a guide. They could be utilised inside the cove. Room: The room was very nice. Bathroom was great and there was a lot of closet space. The TV was an older model, so it wasn't possible to stream anything or cast to it, which didn't bother us, but definitely is notable if that is a requirement. Food: We mainly ate at the breakfast buffet, which was quite varied. Enjoyed the fact that you could get freshly made omelets by a chef every morning. Ate dinner at Browns looking at the sunset. The food was great and can definitely recommend that. The purple Ube bread, that they served was a highligt and the service was super good
Stayed in February 2024
Reviewed: 2 February 2024
Perry
United StatesWas overpriced but service may have made up for it. Compared with other luxury hotels nearby. Walkways were a little dark and foreboding near the beach.
Staff was outstanding. So professional and efficient. Wanted to make sure everything was perfect. Housekeeping was excellent.
Stayed in February 2024
Reviewed: 28 January 2024
Linda
United StatesWas high priced but we splurged
Everything!! Loved the snorkeling, the staff, the gifts!!!! My birthday was so very special&unforgettable. Ohhhh the shampoo & conditioner was excellent & softened my dry hair.
Stayed in November 2023
Reviewed: 27 January 2024
Michelle
United StatesNothing
The large pool was amazing . The music and the bars in the evening . The quiet peaceful vibe. The view from the hotel was the best of all . The most comfortable rooms set up great . The restaurants we amazing also with exelent service
Stayed in January 2024
Reviewed: 9 January 2024
Trevor
CanadaBeautiful property, wonderful staff, but very expensive. However, everything in Hawaii is extremely expensive these days.
Stayed in January 2024
Reviewed: 4 October 2023
Lisa
SwitzerlandWhen i checked in, the receptionist asked me if I'm celebrating something, i told her it's my birthday tomorrow. She then said we can send some champagne or chocolate covered strawberries. I asked for the strawberries, but it never came. I checked again the next day with the same lady and she said "oh, they didn't send it?" Then she said she will ask them to send again, but of course I never got it. It's not that I cared so much about the strawberries, but don't offer it if you don't really mean to send it.
Amazing location and the property is beautiful, much better than I expected. The private beach is really nice with a lot of different type of fishes and turtles around. Clean and clear water. I am surprised not more people go to the beach! The sunset is amazing from the hotel.
Stayed in September 2023
Reviewed: 30 September 2023
Tim
United KingdomThe hotel was a little tired in places.
We spent our honeymoon there and the whole stay was incredible. The hotel is luxury, but doesn’t try to be something it’s not. The staff are its biggest asset, friendly, efficient and helpful. We were sent complimentary champagne and they allowed us to stay throughout our last day as we had a night flight.
Stayed in September 2023
Reviewed: 28 September 2023
Constanza
BrazilThe food at the restaurants could’ve been better.
Amazing facilities, absolute paradise!
Stayed in September 2023
Reviewed: 26 September 2023
Guo
New ZealandN/A, if only one thing - too many flys when dine outdoor of Hale / Deli Brown
Clean, organised, great facilities and architecture
Stayed in September 2023
Reviewed: 16 September 2023
C
NetherlandsExpensive but then again, it’s Hawaii!
Beautiful grounds with a lagoon for snorkeling.
Stayed in September 2023
Reviewed: 8 September 2023
Melina
IrelandThe restaurants were quite expensive, so we often decided to get food elsewhere. Would be nice if they had a cheaper option for lunch or snacks!
Absolutely gorgeous property!! All the amenities you needed in one place - perfect for relaxing.
Stayed in September 2023
Reviewed: 29 August 2023
Thomas
United StatesGreat pool service, deli access very good as well.
Stayed in August 2023
Reviewed: 21 August 2023
Oxana
United StatesNo umbrellas on the beach.
Complimentary laundry and 1 hour rental of snorkeling gear.
Stayed in August 2023
Reviewed: 30 July 2023
Ingrid
MexicoThe service was excellent!
Stayed in July 2023
Reviewed: 28 July 2023
Devan
United StatesNeed more open umbrellas for shade by pool and open for a longer duration end of the day. No water slides.
Family friendly. Good restaurants. Proximity to market place. Location.
Stayed in July 2023
Reviewed: 19 July 2023
Michael
United StatesNo general store / gift shop. The deli there is bad, and needs to be replaced with something better
Great views, good location, friendly staff
Stayed in July 2023
Reviewed: 18 July 2023
Lyndsey
United StatesThe Fairmont Orchid is a stunning property. the accommodations were comfortable and plenty of amenities. we were gold guests and hotel staff was incredible… the lagoon has one of the best beaches!!! will be back again and again.
Stayed in July 2023
Reviewed: 25 May 2023
Eric
United StatesThe hotel rooms and public areas are showing their age. Time for a facelift given the Fairmont name.
Staff was excellent and the pool area was wonderful.
Stayed in May 2023
Reviewed: 26 April 2023
Carrie
United StatesThe beach was pretty much non existent.
The pool, the walking trails nearby, the overall property and grounds.
Stayed in April 2023
Reviewed: 18 October 2022
Apun
United StatesLimited menu for In-room dining. The
Access to beach, pool was great, the view from the room was great as well.
Stayed in October 2022
Reviewed: 16 September 2022
Eun
South KoreaDinner at Browns was expensive though delicous. I only stayed for one night, wished I could have stayed for one more day.
We were upgraded to Oceanfront room for an additional 100 dollars and it was an excellent choice. The view was absolutely stunning and the best view I've ever had from the hotel room! I saw a variety of fish (sadly not turtles) when snorkeling and the dinner at Browns was delicous and eating while watching the sunset was so memorable and romantic (though pricey). I would like to recommend this place for those considering honeymoon.
Stayed in September 2022
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