950 Mason Street, Nob Hill, San Francisco, CA 94108, United States
#109 of 224 hotels in San Francisco
Guests' ChoiceBased on 806 hotel reviews
8.0Cleanliness
8.6
Comfort
8.7
Location
9.0
Facilities
8.1
Staff
8.5
Value for money
7.3
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End of dialog contentReviewed: 4 May 2024
Neen
AustraliaSo far to take my bags to our room. The size of the hotel is as enormous!
Great property but quite tired rooms Majestic in size and daunting to find your way around. Fab location and really nice staff
Stayed in April 2024
Reviewed: 2 May 2024
Ximena
United StatesRooms (and hotel in general) looks a little bit dated
Wonderful location, classic rooms
Stayed in April 2024
Reviewed: 20 April 2024
Giuntoliwifey
United Statesit’s close to the manaonic theatre and it’s in a nice part of the city
Stayed in March 2024
Reviewed: 11 April 2024
David
United KingdomCan’t think of anything
Lovely, grand old hotel. Very comfortable bed, great views, excellent breakfast and wonderful service.
Stayed in March 2024
Reviewed: 29 March 2024
Nadium
United StatesRoom was small and bed was small
Lobby and staff
Stayed in March 2024
Reviewed: 28 March 2024
Clive
United KingdomIt’s an old building.
Great location near to tram stop, lovely lobby and dinning room, very good gym which is free, they allowed an early checkin before noon.
Stayed in March 2024
Reviewed: 15 March 2024
Jill
United StatesI did not like the pillows. I prefer a firm pillow and had trouble sleeping on the provided pillows.
The room was modern, clean and luxurious. It seemed well-maintained. I liked the Le Labo toiletries.
Stayed in March 2024
Reviewed: 10 March 2024
Johnson
United StatesThe hallway smelled like pot.
It was clean and the staff were nice.
Stayed in March 2024
Reviewed: 23 February 2024
Alison
United StatesNothing
Fabulous decor and location.
Stayed in February 2024
Reviewed: 26 January 2024
Michelle
United StatesThe breakfast buffet costs too much
Room and View
Stayed in December 2023
Reviewed: 22 January 2024
Gary
United StatesCoffee facilities missing in room On hold for 20 minutes trying to get toothpaste. Very 60’s look to the whole place so could use some updating.
Great location in a safe part of town. Grand old Dame of a hotel so expect things to be a bit “old”, but it is what it is.
Stayed in January 2024
Reviewed: 13 January 2024
Linda
United StatesDogs everywhere
Too crowded we couldn’t eat in restaurant
Stayed in December 2023
Reviewed: 11 January 2024
Alena
New ZealandVery busy in lobby with Christmas tree with general public, What is understandable. But was hard to get in hotel. No bottle water in room complementary.
Location is very good, room nice and big. Beautiful Christmas set up.
Stayed in December 2023
Reviewed: 5 January 2024
Shuang
Canadathe window in washroom could not be closed perfectly
The location is perfect
Stayed in January 2024
Reviewed: 2 January 2024
Julie
United StatesThe old elevators
The holiday spirit in the hotel
Stayed in January 2024
Reviewed: 22 December 2023
John
United StatesVery popular so lobby could be too crowded.
Beautiful classic hotel, all decked out for Christmas
Stayed in December 2023
Reviewed: 16 December 2023
Oliver
United States Minor Outlying IslandsThe booking actually included complementary water. However, it was not available in the room. We joined the Cirque Bar for cocktails. First, we waited more than 15 min to order cocktails. Later, we had waited another 15 min to pay, before I decided to return the empty glasses to the bar on my own and to signal my intention to pay. Therefore, the service at the Cirque bar was inappropriate for a five-star hotel.
The room was very clean, nicely furnished with a very comfortable bed. The city view was wonderful. Free wifi was included in the booking, but an access code was just available after request from the service team. In general, it appears embarrassing for a five-star hotel charging for wifi.
Stayed in December 2023
Reviewed: 3 December 2023
Daniel
United KingdomExpensive parking
Location and amenities
Stayed in November 2023
Reviewed: 2 December 2023
Edna
United StatesThere was no continental breakfast.
The hotel was beautiful and the perfect location.
Stayed in November 2023
Reviewed: 9 November 2023
Ted
United StatesThe Bar area is extremely quiet. Pretty dead which some people like.
Stayed in October 2023
Reviewed: 25 October 2023
Art
United StatesI would like a refrigerator to place some of my own goods. Not one full of items I don't prefer and would not buy. Shower curtain was too short. Had to be careful it did not flip to the outside of the tub. Toilet handle hit the lid inside what flushed. Made loud noise especially at night.
Our room was spacious and good closet space. There was good lighting where we could select different brightness.
Stayed in October 2023
Reviewed: 10 October 2023
Tracy
United StatesFor the price I wish that internet access and television had been complimentary. I was surprised that there was visible water damage on the ceiling of our room.
The building was beautiful, especially the dining room. The location was excellent for our purposes. The staff was very kind and helpful. The food in the restaurant was exceptional as well.
Stayed in October 2023
Reviewed: 9 October 2023
Scott
CanadaHad trouble with the safe. That’s fine. Things happen. But no one answered the phone for us. Called the concierge and front desk. Had to dress and go to the desk to get help. It was a struggle for the front desk to figure out where the ice was on my floor too. Charging for wifi? And charging exorbitantly? It costs you nothing and makes you look cheap. Charge a bit more and include it.
Beautiful hotel. Nice cafe.
Stayed in October 2023
Reviewed: 2 October 2023
Steven
United Statesthere was no view
Stayed in October 2023
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