Nothing. It was perfect for what we needed. If there was one thing it would be to start breakfast at 7 instead of 8 but that isn’t a complaint. We’re all just early risers.

The hotel was centrally located near Times Square in a lovely street called restaurant row. Close enough to all amenities but not noisy at night. The rooms were spotless and they were cleaned daily. The staff were so friendly and couldn’t do enough for us. Breakfast was perfect and kept us full till mid afternoon. The roof terrace was the icing on the cake. We sat up there and chilled after lots of walking.

Stayed in June 2024

Nothing

All the staff were amazing, breakfast was great value including in the price. Also was so central for everything.

Stayed in May 2024

Nothing worth noting for publication.

Location is easilly accessible via public transportation as well walkable to sites of interest to us. Staff friendly warm and helpful , "Reete" and young man who was on duty, we very much appreciated acknowledgement of our "special occasion " during our stay. Loved the rooftop terrace and the breakfast was sufficient and fresh juice with a newspaper is always appreciated. Defintely would stay here again.

Stayed in May 2024

Due to a 1pm departure and 11am checkout, we asked the hotel if it was possible to leave our luggage at the hotel for a few hours so that we could take a walk in the city center. The receptionist proposed to leave our luggage at the room and so we did. Prior to leaving the room, we left some items outside of the bags (e.g. our coats) and some valuable items (e.g. laptop) in the bags. However, when we got back from our walk to pick up our stuff at the agreed time (1pm), the staff had moved our luggage to a storage area in the ground floor, without access control. It was very frustrating as we were never told that after leaving our luggage in the room, moving it was a possibility. So, during moving and storing our stuff in the locker room, the safety of our belongings was not ensured, some entities were relocated (such as the coats that were placed by the staff inside our bags) etc. Breakfast was basic and of medium quality (for a 400dollar/night hotel).

The location was perfect, a few blocks from Times Square. The hotel, although small and hosted in an old building, is well maintained. We had a spacious room, a spacious and renovated bathroom and a nice city center view from the windows.

Stayed in April 2024

Stylish, clean, quiet and comfortable with friendly staff and in a great location. Love the rooftop deck! We would definitely come back.

Stayed in May 2024

the guests in the room above were arguing and shouting in the middle of the night and early morning. Nothing to do with the hotel itself

friendly and excellent staff. good location.

Stayed in May 2024

Nothing

Location, accommodating staff, room, rooftop, lounge, view of street, assistance with transportation and baggage, quietness

Stayed in May 2024

Nothing

European-style hotel, exceptionally clean, amazing location (5 minutes by foot to Times Square but super quiet road). Friendly and helpful staff. Great rooftop terrace.

Stayed in May 2024

There was nothing that we didn’t like. Congratulations to the family who own and run this special hotel.

We absolutely adored everything about this boutique hotel. From the moment we stepped inside the door we could sense the cleanliness. Both people we met at reception were fabulous. We were upgraded to the most amazing penthouse suite. I can’t wait to return to this hotel. The location is perfect- right beside Times Square, broadway and so much more. The breakfast was delicious with great variety. We had just booked one night and then left for a wedding in New Jersey. We were returning after the wedding and wanted to stay for the rest of our time in NYC but it was booked out.

Stayed in May 2024

I would have liked a microwave.

They were nice enough to give us a free upgrade to a lovely suite. It was much more than I had been expecting with 2 bedrooms, a living room and a terrace. I was nervous about a hotel in this neighborhood because I remember Times Square in the 1970s as noisy, dirty and dangerous with aggressive prostitutes and pimps and many hotels catering to the prostitution industry. This was not what I found at the Hotel Sherman. It was clean. Our room was quiet, I could not hear noise from the street. Other guests were just regular travelers: families, couples, etc. The block was vibrant with restaurants and bars and music. I saw no prostitutes or pimps.

Stayed in May 2024

Since the building was older the rooms didn't feel very private or intimate. We could hear everyone in the hallway due to the gap under the door and the hardwood floors throughout. So, no napping after my long flight. 😢 The hanging pillows on the bed seemed unsanitary. Since it took quite some effort to get them down. I doubt the staff washes them after each visitor.

Loved the older charm of the building and the location was convenient to Times Square and many Broadway theaters. The staff was very helpful and kind. The rooftop deck was beautiful and well maintained.

Stayed in April 2024

It is hard to find a reasonably priced hotel room in NYC that comfortably fits and sleeps 3 people. We were very happy with the size of the room with 2 queen beds. The breakfast is quite substantial. The staff is friendly and helpful. We enjoyed the location as well. All in all, it was an excellent hotel for our purposes.

Stayed in May 2024

Walking up all the stairs. Breakfast was disappointing

Location! Decor, cleanliness

Stayed in May 2024

Our room was quite small, but ok for us.

Location was great. So close to everything. The staff were all friendly & helpful. Lovely breakfast. Quaint hotel with character. Rooftop terrace was great to relax after a busy sightseeing day.

Stayed in May 2024

Nothing

This is the nicest hotel we’ve ever stayed at in New York. It was clean comfortable and bod for a New York hotel room.

Stayed in May 2024

There was nothing to dislike!

Location was amazing and the room was so comfortable and welcoming. Coffee in the room was delicious too. Hidden gem!

Stayed in May 2024

Nice roof terrace, comfy bed

Stayed in May 2024

The location is great. The bed is most comfortable. The shower was amazing. To top it off, the staff was amazing, especially the dark-haired lady at reception.

Stayed in May 2024

The breakfast It was fine, but we expected American breakfast.

My wife and I, have together with two friends, spent 9 days at Hotel Scherman Hell's Kitchen, at Manhattan in May 2024 (346 West 46th street, New York – 10036). We had the Penthouse Suite with 2 Bedroom, 1 Bathroom and our own Terrace (Suite # 501). This was really a relaxing holiday, the hotel is close to everything, Fifth Avenue, Central Park, Theater District, Times Square, and all the thing you must see at Manhattan. The hotel is placed in a way, so you will find it as a quiet hotel even, when you are in the middle of the minefield. The hotel has a high hygienic standard, the staff will always meet you with a smile. We can warm recommend this hotel, if your destination is Manhattan, near everything. Regards Mogens & Birthe Christiansen Kirkevej 50 8300 Odder Denmark

Stayed in May 2024

Nothing in particular we can fault. It suited our needs perfectly.

Fabulous quiet room. Excellent breakfast. Not too busy. Courteous and helpful staff. Great hotel location close and walkable to all central areas of New York The outdoor rooftop area had fabulous view especially at night. We loved it !

Stayed in May 2024

Room was smaller than we expected for a King room and alot of plumbing noise generally . Bathroom lights and fan noise were annoying as they both came on automatically if somone goes to the toilet in the middle of the night - extremely bright and noisy. Can't turn bedroom lights off at bedside - have to go the the room door to do that. Water wasn't very hot at any point in the shower.. Breakfast could be improved with some hot options, berries/better fruit and decent coffee. Final bit of feedback - the roof terrace is lovely and would be much more of a draw if there were a bar up there. Having said all of this it is all small points that did not impact our stay too much.

Good soundproofing- no traffic noise at all. comfortable large beds (pillows not great but ok). Large bathroom. When our TV remote stopped working it was fixed immediately. They kindly gave us a late check out of 12pm which was helpful. Amazing location. All in all it was a good stay and staff lovely just a few points that could be improved noted below.

Stayed in May 2024

No top sheet on the bed. Room was too warm for the blanket, but I like some covering when sleeping. My husband didn’t care about the top sheet just me. LOLs. A little hard to find. But not really a big deal.

Cleanliness, having a Keurig and half & half in the room, friendliness of the staff. Free water bottles in the room. Cool rooftop view. Beautiful Mezzanine area. Close to MSG, the NBA store, Grand Central Station.

Stayed in May 2024

Clean, comfortable and spacious

Stayed in May 2024

Very friendly staff. Location is right next to time square and easy to hop onto the subway. Clean, comfortable room. Breakfast was basic, but good.

Stayed in May 2024