3820 N Roosevelt Blvd, Key West, FL 33040, Key West, FL 33040, United States
#46 of 51 hotels in Key West
Guests' ChoiceBased on 987 hotel reviews
7.1Cleanliness
7.6
Comfort
7.6
Location
7.6
Facilities
7.4
Staff
7.5
Value for money
6.4
Free WiFi
7.7
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End of dialog contentReviewed: 1 March 2023
Evgeniya
United StatesOverpriced in my opinion. Rooms a bit dated, furniture needs a refurnishing. Bed mattress was too soft, I found myself rolling to the middle every night; it was not comfortable. Breakfast by the pool was very random.
The hotel is quiet, outdoor pool is nice. We had good time. Starbucks by the hotel is an advantage.
Stayed in January 2023
Reviewed: 1 March 2023
Evgeniya
United StatesRooms are a bit dated, furniture needs renovation. Breakfast by the pool was very random. I think it is a bit overpriced. Bed mattress was too soft, I found myself rolled to the middle every night, it was not comfortable
The hotel was quiet enough, good swimming pool, not bad outdoor bar. We had good time.
Stayed in January 2023
Reviewed: 20 February 2023
Linda
United StatesThe pool area was very nice. The hotel shuttle was great!
Stayed in February 2023
Reviewed: 20 February 2023
Stacey
United Statesthey were completely under staffed to the point that you had to check in at hotel next door because they couldn’t operated the lobby and rooms were not cleaned till 5 pm
location is nice. bar was nice great bartender!
Stayed in February 2023
Reviewed: 19 February 2023
Gokila
United StatesThe tub shower was not good! It was leaking and only shower was working in the tub.
Stayed in February 2023
Reviewed: 14 February 2023
Dinges
United Statesstaff at desk and bar very rude at bar outside the girl never came to wait on us, other people were waiting also never need we left
location
Stayed in February 2023
Reviewed: 12 February 2023
William
United Statesnothing
cool
Stayed in February 2023
Reviewed: 24 January 2023
John
United Statesmattress not real comfortable
location, nice facilities, shuttle service
Stayed in January 2023
Reviewed: 23 January 2023
Daniel
United Statesthe room
the location
Stayed in January 2023
Reviewed: 15 January 2023
Brendan
Irelandroom wasn’t cleaned or towels changed over 3 days
Stayed in January 2023
Reviewed: 12 January 2023
George
United Statesa bit pricey for location
good location, helpful staff and clean accommodations. free shuttle service was convenient to get downtown.
Stayed in January 2023
Reviewed: 6 January 2023
Avery
Bonaire St Eustatius and SabaThe room was nice
Stayed in January 2023
Reviewed: 2 January 2023
Burgoa
BrazilNo amenities, only one pool, and the water was not at a reasonable temperature.
Clean, new furniture, comfortable bed, new air conditioner.
Stayed in January 2023
Reviewed: 26 December 2022
Romero
United Stateswe left at 10 and she keep the deposit cause for her it was already late checkout ! normally its 11
facility to go to others swimming pool
Stayed in December 2022
Reviewed: 19 December 2022
Brooke
United StatesThe experience checking in was terrible. We didn't have our own front desk, so we had to do it at the other hotel, which was fine but the keys weren't working to our rooms for the first 24 hours. We were told to ask housekeeping to let us in, in the meantime and that they would inform/bring us keys when they were working again. No one ever informed us they were working, no one ever got us keys, and half the time housekeeping said they weren't allowed to let us in. There was no communication. My little sister went and got a key, and when I asked the next morning, I was told once again they still weren't working. I was upset, and asked what the problem was and the guy literally stood there staring at me, not answering my questions and just gave me a key. I was VERY worried about safety, since anyone could have just gotten into my room. It made me very nervous. Phones in the rooms didn't work because of no front desk. I wish I would have known all this previously, and I would have picked a hotel that had its own front desk. I was not offered anything as far as compensation, drink tickets, a meal, etc. with all of the issues that we had, no one apologized, they were pretty rude. I would think spending $1,281.00 for four nights, I would have been offered something. Also - the pool had a ton of dead centipedes in it, it definitely needed to be vacuumed more.
I loved the location of our room. The pool was nice, and mostly we liked the atmosphere. We absolutely loved the bartender... I cannot remember his name, it was unique but he was kind and funny. He did a great job!
Stayed in December 2022
Reviewed: 18 December 2022
Fernando
United Statesmattress so old very uncomfortable
Stayed in December 2022
Reviewed: 10 December 2022
Mark
United Statescould not order food at the food truck as they had no cashier. everyone had to order from the bar first. Could not check in at the front desk, had to go next door. The Rooster at 4am - Not good! ice machine broken.
Room was nice and clean. grounds were well maintained. Pool was nice.
Stayed in December 2022
Reviewed: 6 December 2022
Florian
Belgiumreception closed so we had to check in at the hotel next door, lack of information on how the hotel is working/ available facilities.
Stayed in December 2022
Reviewed: 30 November 2022
Alexandra
United Statesour room smelled like mildew
Stayed in November 2022
Reviewed: 18 November 2022
Ileana
United Statesphones not working , unable to control AC in the room
property was ok
Stayed in November 2022
Reviewed: 7 November 2022
Ileana
United StatesUnable to adjust air conditioning unit, apparently it was controlled. check in office closed, no signs, we had to walk a while before someone finally told us check in was at hotel next door.
Very nice facilities however the check in was closed, no signs . checking next door. air conditioning was fixed and temperature could not be changed. it got hot in the room
Stayed in November 2022
Reviewed: 6 November 2022
Carole
United KingdomOur room wasn't serviced and no clean towels or toilet roll provided on day 2, apparently rooms only cleaned every 3 days. We paid 800$ for 2 nights and felt completely ripped off the hotel even charged an extra 15$ per night to park. The same room was advertised at 170$ per night during our stay. Hotel reception wasn't open during our stay so had to use the hotel next door to check in and out and collect tickets for the shuttle bus. Phone in the room not working so had to go back to second hotel to report safe not working.
Reasonable hotel probably more of an upmarket motel with shuttle bus provided hourly downtown. Decent pool and bar area with snacks available.
Stayed in November 2022
Reviewed: 17 October 2022
Mary
United Statesnothing
very clean
Stayed in October 2022
Reviewed: 15 September 2022
Elvijs
LatviaThe floor of our room was really dirty, it doesn’t appear to be, but it is - socks and slippers were getting dirty almost instantly
We liked that we were able to visit 3 pools, they are beautiful and the water is warm. We enjoyed the hot tub at Hilton. Room was light, A/C was working properly
Stayed in September 2022
Reviewed: 4 September 2022
Malika
United Statesno lobby at the hotel, it’s hotel next door that manage. no room clean up before the 3rd day. one poor unfriendly food truck
it’s okay
Stayed in September 2022
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