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Reviews of The Gates Hotel Key West 4 stars

3820 N Roosevelt Blvd, Key West, FL 33040, Key West, FL 33040, United States

#46 of 51 hotels in Key West

Guests' Choice

Review score

Based on 987 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.6

  • Location

    7.6

  • Facilities

    7.4

  • Staff

    7.5

  • Value for money

    6.4

  • Free WiFi

    7.7

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Showing 76 – 100

  • Reviewed: 1 March 2023

    7.0
    Okay for a short stay
    • Leisure trip
    • People with friends
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Overpriced in my opinion. Rooms a bit dated, furniture needs a refurnishing. Bed mattress was too soft, I found myself rolling to the middle every night; it was not comfortable. Breakfast by the pool was very random.

    The hotel is quiet, outdoor pool is nice. We had good time. Starbucks by the hotel is an advantage.

    Stayed in January 2023

  • Reviewed: 1 March 2023

    7.0
    a bit overpriced
    • Leisure trip
    • People with friends
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms are a bit dated, furniture needs renovation. Breakfast by the pool was very random. I think it is a bit overpriced. Bed mattress was too soft, I found myself rolled to the middle every night, it was not comfortable

    The hotel was quiet enough, good swimming pool, not bad outdoor bar. We had good time.

    Stayed in January 2023

  • Reviewed: 20 February 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 7 nights

    The pool area was very nice. The hotel shuttle was great!

    Stayed in February 2023

  • Reviewed: 20 February 2023

    7.0
    it was an all right place not the worst and not the best.. i guess I’d recommend it and would stay again in a pinch
    • Leisure trip
    • Couple
    • Deluxe King Room with Pool View
    • Stayed 3 nights
    • Submitted via mobile

    they were completely under staffed to the point that you had to check in at hotel next door because they couldn’t operated the lobby and rooms were not cleaned till 5 pm

    location is nice. bar was nice great bartender!

    Stayed in February 2023

  • Reviewed: 19 February 2023

    7.0
    It was a good stay
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    The tub shower was not good! It was leaking and only shower was working in the tub.

    Stayed in February 2023

  • Reviewed: 14 February 2023

    6.0
    bed was very uncomfortable
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    staff at desk and bar very rude at bar outside the girl never came to wait on us, other people were waiting also never need we left

    location

    Stayed in February 2023

  • Reviewed: 12 February 2023

    7.0
    It was very cool
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    nothing

    cool

    Stayed in February 2023

  • Reviewed: 24 January 2023

    8.0
    We had a great stay and will look to stay here again in the future
    • Leisure trip
    • Couple
    • Deluxe King Room with Pool View
    • Stayed 4 nights
    • Submitted via mobile

    mattress not real comfortable

    location, nice facilities, shuttle service

    Stayed in January 2023

  • Reviewed: 23 January 2023

    6.0
    No As look on Photos
    • Leisure trip
    • Couple
    • Deluxe King Room with Pool View
    • Stayed 2 nights
    • Submitted via mobile

    the room

    the location

    Stayed in January 2023

  • Reviewed: 15 January 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    room wasn’t cleaned or towels changed over 3 days

    Stayed in January 2023

  • Reviewed: 12 January 2023

    8.0
    good location with shuttle access to downtown.
    • Leisure trip
    • Couple
    • Deluxe King Room with Pool View
    • Stayed 1 night
    • Submitted via mobile

    a bit pricey for location

    good location, helpful staff and clean accommodations. free shuttle service was convenient to get downtown.

    Stayed in January 2023

  • Reviewed: 6 January 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Double Queen Room with Pool View
    • Stayed 3 nights
    • Submitted via mobile

    The room was nice

    Stayed in January 2023

  • Reviewed: 2 January 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    No amenities, only one pool, and the water was not at a reasonable temperature.

    Clean, new furniture, comfortable bed, new air conditioner.

    Stayed in January 2023

  • Reviewed: 26 December 2022

    7.0
    cool
    • Leisure trip
    • Group
    • Deluxe Double Queen Room with Pool View
    • Stayed 1 night
    • Submitted via mobile

    we left at 10 and she keep the deposit cause for her it was already late checkout ! normally its 11

    facility to go to others swimming pool

    Stayed in December 2022

  • Reviewed: 19 December 2022

    6.0
    I loved the area, would probably pick a different hotel next time.
    • Leisure trip
    • Couple
    • Standard King Room - Accessible
    • Stayed 4 nights

    The experience checking in was terrible. We didn't have our own front desk, so we had to do it at the other hotel, which was fine but the keys weren't working to our rooms for the first 24 hours. We were told to ask housekeeping to let us in, in the meantime and that they would inform/bring us keys when they were working again. No one ever informed us they were working, no one ever got us keys, and half the time housekeeping said they weren't allowed to let us in. There was no communication. My little sister went and got a key, and when I asked the next morning, I was told once again they still weren't working. I was upset, and asked what the problem was and the guy literally stood there staring at me, not answering my questions and just gave me a key. I was VERY worried about safety, since anyone could have just gotten into my room. It made me very nervous. Phones in the rooms didn't work because of no front desk. I wish I would have known all this previously, and I would have picked a hotel that had its own front desk. I was not offered anything as far as compensation, drink tickets, a meal, etc. with all of the issues that we had, no one apologized, they were pretty rude. I would think spending $1,281.00 for four nights, I would have been offered something. Also - the pool had a ton of dead centipedes in it, it definitely needed to be vacuumed more.

    I loved the location of our room. The pool was nice, and mostly we liked the atmosphere. We absolutely loved the bartender... I cannot remember his name, it was unique but he was kind and funny. He did a great job!

    Stayed in December 2022

  • Reviewed: 18 December 2022

    6.0
    Pleasant
    • Business trip
    • Couple
    • Deluxe King Room with Pool View
    • Stayed 1 night
    • Submitted via mobile

    mattress so old very uncomfortable

    Stayed in December 2022

  • Reviewed: 10 December 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights

    could not order food at the food truck as they had no cashier. everyone had to order from the bar first. Could not check in at the front desk, had to go next door. The Rooster at 4am - Not good! ice machine broken.

    Room was nice and clean. grounds were well maintained. Pool was nice.

    Stayed in December 2022

  • Reviewed: 6 December 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe King Room with Pool View
    • Stayed 1 night
    • Submitted via mobile

    reception closed so we had to check in at the hotel next door, lack of information on how the hotel is working/ available facilities.

    Stayed in December 2022

  • Reviewed: 30 November 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    our room smelled like mildew

    Stayed in November 2022

  • Reviewed: 18 November 2022

    7.0
    ok
    • Leisure trip
    • Family with young children
    • Standard Double Queen Room - Accessible
    • Stayed 1 night
    • Submitted via mobile

    phones not working , unable to control AC in the room

    property was ok

    Stayed in November 2022

  • Reviewed: 7 November 2022

    7.0
    it was ok
    • Leisure trip
    • Family with young children
    • Standard King Room - Accessible
    • Stayed 2 nights
    • Submitted via mobile

    Unable to adjust air conditioning unit, apparently it was controlled. check in office closed, no signs, we had to walk a while before someone finally told us check in was at hotel next door.

    Very nice facilities however the check in was closed, no signs . checking next door. air conditioning was fixed and temperature could not be changed. it got hot in the room

    Stayed in November 2022

  • Reviewed: 6 November 2022

    6.0
    Very very overpriced
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Pool View
    • Stayed 2 nights
    • Submitted via mobile

    Our room wasn't serviced and no clean towels or toilet roll provided on day 2, apparently rooms only cleaned every 3 days. We paid 800$ for 2 nights and felt completely ripped off the hotel even charged an extra 15$ per night to park. The same room was advertised at 170$ per night during our stay. Hotel reception wasn't open during our stay so had to use the hotel next door to check in and out and collect tickets for the shuttle bus. Phone in the room not working so had to go back to second hotel to report safe not working.

    Reasonable hotel probably more of an upmarket motel with shuttle bus provided hourly downtown. Decent pool and bar area with snacks available.

    Stayed in November 2022

  • Reviewed: 17 October 2022

    8.0
    we had a great experience staying at the gates
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 11 nights
    • Submitted via mobile

    nothing

    very clean

    Stayed in October 2022

  • Reviewed: 15 September 2022

    7.0
    Good
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The floor of our room was really dirty, it doesn’t appear to be, but it is - socks and slippers were getting dirty almost instantly

    We liked that we were able to visit 3 pools, they are beautiful and the water is warm. We enjoyed the hot tub at Hilton. Room was light, A/C was working properly

    Stayed in September 2022

  • Reviewed: 4 September 2022

    6.0
    it’s for sure not a 4 stars hotel. as basic as can get. sure it’s clean but is that not the basic of an hotel?! fir the
    • Leisure trip
    • Solo traveller
    • Deluxe King Room with Pool View
    • Stayed 2 nights
    • Submitted via mobile

    no lobby at the hotel, it’s hotel next door that manage. no room clean up before the 3rd day. one poor unfriendly food truck

    it’s okay

    Stayed in September 2022

Showing 76 – 100

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