3820 N Roosevelt Blvd, Key West, FL 33040, Key West, FL 33040, United States
#46 of 51 hotels in Key West
Guests' ChoiceBased on 987 hotel reviews
7.1Cleanliness
7.6
Comfort
7.6
Location
7.6
Facilities
7.4
Staff
7.5
Value for money
6.4
Free WiFi
7.7
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End of dialog contentReviewed: 1 June 2024
Janeane
New ZealandWe only stayed 1 night We still awaiting balance of deposit that we paid
No breakfast Room very clean & modern
Stayed in May 2024
Reviewed: 20 May 2024
Ingrid
United StatesThe roosters it was ridiculous! They woke us up at 4 AM
It was a good ambience and amenities
Stayed in May 2024
Reviewed: 19 May 2024
Finn
United StatesI never got my deposit back, and they wanted to charge me to $15 to park at their facility.
The place is clean.
Stayed in May 2024
Reviewed: 17 May 2024
Keith
United StatesBeds were too low
Stayed in May 2024
Reviewed: 8 May 2024
Pattie
United StatesThe bar closes too early.
The room was very nice.
Stayed in May 2024
Reviewed: 8 May 2024
Boshell
United StatesGuest service representative should have been more communicative.
Stayed in May 2024
Reviewed: 7 May 2024
Tatiana
United StatesI liked the wood floors since I have dogs that’s ideal. I love the area in the back with a huge grass area for dogs and for guests to sit and lounge . I loved that we had access also to the hotels on each side .
Stayed in May 2024
Reviewed: 6 May 2024
Joe
United KingdomThere was nothing we did not like or not approve off.
Room was very light, fresh feeling, Pool was better shape than most for laps, breakfast was fast and tasty.
Stayed in April 2024
Reviewed: 2 May 2024
Svetlana
United StatesWell, originally the shuttle from hotel to Deval st, on website said it's free, so, lady who check us in said: no worries, I will not charge you. But ,when we checked out ,we were still charged . Not happy about that. We would pay anyway if we had too.
Clean, comfortable bad, liked products in the shower. Great bartender Irina at tiki bar by the pool.
Stayed in April 2024
Reviewed: 23 April 2024
David
AustraliaQuite expensive for the overall quality, but it is Key West ( very expensive ).
Good vibe, helpful staff, good poolside bar and good finger food.
Stayed in April 2024
Reviewed: 19 April 2024
Megan
United KingdomThe cleanliness of the room was not the best, and photos were quite misleading. The outdoor access to the rooms was a little off putting and we were also given a pet room so again, we were put off. The room was well worn and used, marks, scratches, signs of wear. There was an extension lead connecting many wires behind the bedside cabinet which was quite concerning. It was an older property masked to be quite modern in the pictures. We didn’t use pool so can’t comment there but found the outdoor bar to be under staffed, we ordered one drink and paid, to which when we went to leave via the gate we were called / shouted at by the staff member regarding payment. The staff member apologised but it was a little embarrassing, definitely shouldn’t have been running that place alone. However, staffing is an issue for everyone these days and mistakes happen. I feel this is a 3 star, not a 4 star and does not look at all appealing from the outside. We didn’t use the bus service into town but can imagine that is very useful, it is a good way from town so not ideally walkable. Overall, I feel this hotel was quite overpriced and overrated, and not as clean as we would have hoped.
Stayed in April 2024
Reviewed: 13 April 2024
Courtney
United StatesWe did leave the do not disturb sign up the first 2 days. Day 3 we took it down so our room could be serviced. We still received the text saying our room wasn’t serviced because the sign was up. It was not. The walls are thin and you can hear your neighbors.
When we arrived the property was clean. There is a pool with a bar.
Stayed in April 2024
Reviewed: 11 April 2024
Oscar
NetherlandsArea for commun use ( elevator, bar area at pool, stairs etc) were not clean. Papers, hairs, cigarettes and spilled drinks on the floor Paid shuttle service tot city center / old town 5$ each Check out at 7 in the morning was compiclated, had to go neighbour hotel
Nice and comfortable rooms Good pool area, you can also use the facilities from hotel next door thats part of it Good parking facilities
Stayed in April 2024
Reviewed: 7 April 2024
Mark
United StatesNothing
The set up. Multiple hotels side by side owned by same corporation and you could use all no matter where you stayed. Grand kids loved the choice of pool.
Stayed in April 2024
Reviewed: 30 March 2024
Angélica
ColombiaThe room had a lot of smell to humitidty and the did not help us to fix it.
Stayed in March 2024
Reviewed: 23 March 2024
Obrien
United KingdomI’d of liked the beds to of been made and the reception to be open a little longer.
Was clean and staff were friendly
Stayed in March 2024
Reviewed: 20 March 2024
William
United StatesLocation was fine. We did not have breakfast
Stayed in March 2024
Reviewed: 20 March 2024
Francesca
United StatesMy husband noticed the fire alarm or some kind of alarm on the wall right next to the bed that flashed every 5 seconds or so. That bothered him a bit. One experience I had was that I didn't know how to manage the AC (I thought there was a remote) and no one came to show us how to work it (I called and asked for assistance). I ended up figuring it out and found the controller on the wall. The other thing was that we were loading the car the next morning as we were getting ready to check out, and staff did not give us a chance to finish at our own pace, and stood there asking if we were done though it was not checkout time yet. We just had to hurry and leave. I thought that was very rude.
The room was very spacious and nice. It was clean and comfortable. We only stayed one night, and I was not feeling well, so I cannot speak to the entire property or surroundings. I stayed in the room.
Stayed in March 2024
Reviewed: 19 March 2024
Prachi
United StatesThe shower bath was not good and the sink sometimes had issues with water clogging
The room and nice and comfortable and breakfast was good.
Stayed in March 2024
Reviewed: 13 March 2024
Christensen
GermanyThe TV in our room kept skipping the sound and some channels didn’t work. The room is overpriced.
We liked the location and the pool area. Good car parking. The staff was very nice to us.
Stayed in March 2024
Reviewed: 4 March 2024
Lynn
United StatesBed was not comfortable.
Convenient parking, shuttle downtown, free drink, Room was spacious. Pillow were nice.
Stayed in March 2024
Reviewed: 2 March 2024
Bill
United States- Is a non-smoking facility but I saw several people smoking right outside various rooms. I complained to the hotel guest services via text and in-person, and they said they'd address it right away, but two of the smokers who were near the pool sat outside their rooms for two hours and no one from the hotel ever approached them (I could see the two people from my spot at the pool). Also, smoking was allowed at the poolside bar, and smoke wafted over to those at the pool. I'd say this was a great place to stay if you are a smoker. Not sure how they claim to be a non-smoking facility. - The elevator sounds like it's falling apart - makes a very loud grinding and clunking noise as it goes up. - Our room door sometimes shut by itself and sometimes did not - it seemed out-of-square, maybe needs to be rehung or tightened up.
Nice pool area with associated outdoor bar. Comfortable bed. Close to highway A1A. Safe area.
Stayed in March 2024
Reviewed: 25 February 2024
Giuseppina
United Stateslocation
clean
Stayed in February 2024
Reviewed: 23 February 2024
Cynthia
United StatesHousekeeping didn't come to makeup our room until 5pm when we were changing for dinner. Upper level difficult to access with luggage. Shower was in need of a good cleaning. No box spring, mattress on a pallet type base made it very low, not easy for seniors to get up from.
Location was convenient to area attractions & restaurants.
Stayed in February 2024
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