The AC in our room didn't really work. It said it was 68º the whole time but sometimes it was hot and muggy, sometimes it was like an ice cube. This made it a bit hot to sleep as there isn't really any other form of ventilation. We messed with the controls a lot to get it to work but it just didn't seem to respond to anything even though we had it set to 67º as cold as it would go. Also early check in is $100 regardless of whether or not there's a room available anyway, not a huge fan of the upcharge when others provide the same for free.

It was very clean, the hotel was in an incredible location and all things considered we really enjoyed the spot. There were lots of cafes and stores nearby along with easy access to the subway.

Stayed in May 2024

Good value for money!

Stayed in May 2024

The room is incredibly small, which would be manageable if the bed was differently placed. I could barely pass between bed and bathroom and we didn't have space for both our luggage.

Excellent location, friendly staff, nice addition the morning coffee and pastries.

Stayed in April 2024

nothing

location hotel staff style of hotel

Stayed in May 2024

Hidden fees of $28 + tax per day as something they call "resort fee". This is not a resort but a hotel with pretty standard room. When asked for explanation they said that this covers drip coffee at the reception (you get a button to exchange for a coffee and one pastry piece). This doesn't cover espresso type of coffee. I didn't use gym but AFAIK no other hotel in the area calls gym a resort. The fee was disclosed in a fine print which I overlooked when booking.

Location on a quiet street.

Stayed in April 2024

The position was perfect. The room not large but perfect for the standard of NY and it was very clean. Very recommended.

Stayed in May 2024

Our room was small, but always to be expected in a city! Our window was backed onto a wall so had no day light in the room

Loved the location, interiors and all of the staff. You also get daily tokens to get a free coffee, pastry and bottle of water every day!

Stayed in April 2024

The dark corridors.

The location of the Moore was great. The decor was stylish and the furnishing was of good quality. The room was small but was typical of New York.

Stayed in April 2024

My favourite thing and the main reason for my positive review was the team - from the ladies at the reception to the cleaning team, they are extremely kind and welcoming

Stayed in April 2024

The design of the lobby, complimentary water, pastry, coffee or tea, contactless payment or virtual card payment.

Stayed in April 2024

The rooms are not particularly large and it would be nice to have a shelf to store the suitcase. I didn't like the fact that it's not transparent that the price you pay for the accommodation is not the end price and they charge you additional fees - especially if on the booking confirmation it is written "includes taxes and charges". That has to be stated more cleary from booking.com.

Very clean, rooms are cleaned daily. The accommodation has everything you need and is very cozy. I liked the charming entrance of the hotel. Top location - the metro station is a few minutes' walk away. Flatiron and Meatpacking can be easily reached on foot. They offer coffee and pastries in the mornings. The staff is very friendly and helpful.

Stayed in April 2024

It’s rare to find a hotel like this in New York. Everything was clean, new and elegant. Friendly and helpfully staff.

Stayed in April 2024

Location was perfect!

Stayed in April 2024

Location, staff, room, all perfect.

Stayed in April 2024

The room was very small, but it is typical for NYC

Nice stay in Chelsea! Modern and stylish hotel

Stayed in April 2024

Tiny rooms. Loud From noise in hallway. No facilities.

Location. Design and style.

Stayed in April 2024

Location is ideal for getting around new york by subway, quick to the shops and restaurants in soho and easy up to central park. The rooms are a decent size for New York and the bathrooms are great.

Stayed in April 2024

room size was small but to be expected in new york.

complimentary pastries and drinks were great, and the staff were exceptionally kind.

Stayed in March 2024

Small rooms, could be loud (between A/C settings and hearing neighbors, chatter and doors opening and closing in the hallway), could have been slightly cleaner, cleaning schedules could be better adapted

Good location, beautiful and very well-decorated hotel for a real boutique experience, lovely to have coffee and breakfast pastries offered in the morning, gorgeous lobby/café space, very secure

Stayed in March 2024

Doors slammed and woke me up in the middle of the night

Staff were very helpful

Stayed in March 2024

The bed is smaller than 2m in length, so for tall persons a bit uncomfortable. But hey, it's New York! Nothing to complain about a lot ;)

Plain, simple, nice interior and awesome Bathroom! Very kind staff at the desk, top location in the middle of Chelsea.

Stayed in March 2024

instuctions on how to use the thermostat

Great location, easy access to the subway so i could visit other places in Manhattan. Very helpful and nice staff.

Stayed in March 2024

Location, Shower, Amenities, Bed, Cleanliness

Stayed in March 2024

The rooms are relatively small, but still roomy enough.

Excellent location and affordably priced. The gym is pretty basic but gets the job done. I also appreciated having an easy breakfast option in the lobby.

Stayed in March 2024