500 West Broadway, Downtown San Diego, San Diego, CA 92101, United States
#54 of 239 hotels in San Diego
Guests' ChoiceBased on 615 hotel reviews
8.4Cleanliness
8.9
Comfort
9.0
Location
9.3
Facilities
8.6
Staff
8.9
Value for money
8.0
Free WiFi
9.1
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End of dialog contentReviewed: 19 May 2024
Diana
MexicoThe location was great! I loved that it was close to many things and had many shops and restaurants within walking distance. The amenities were great, and the personnel was always super helpful and kind. Would definitely stay here again.
Stayed in April 2024
Reviewed: 17 May 2024
John
United StatesNo issues.
Clean, well organized and centrally located.
Stayed in May 2024
Reviewed: 26 April 2024
Thomas
United StatesVery small room, but that was to be expected.
Staff was great; I told them that my birthday was in two days, so they gave me a voucher for a free breakfast.
Stayed in April 2024
Reviewed: 20 April 2024
Fabian
CanadaRooms a bit small. Charge for consumption
Good facilities. Yummy food. Kind staff. Well located
Stayed in March 2024
Reviewed: 14 April 2024
Danilo
United KingdomI really don't have anything to complain about. Perhaps only the fact that the room I was given was adjacent to the road, therefore it is noisy, especially in the morning.
The hotel is very nice and definitely clean. The food is also interesting, although the choice is limited. The service was very good as well. It is a nice place to stay, I would certainly go back.
Stayed in April 2024
Reviewed: 9 April 2024
Kathleen
AustraliaTwo of our three blinds didn’t work and there was a weird meaty smell.
Great spot, good facilities
Stayed in March 2024
Reviewed: 8 April 2024
Darick
CuraçaoRooms are very small.
Perfect location to hang out.
Stayed in March 2024
Reviewed: 5 April 2024
Eun
United KingdomThe friendliness of the staff, the design of the hotel, and the food were all excellent. The price of the hotel was reasonable even though it was located in the center and had good facilities, and it even provided vouchers to order drinks and food for dinner and breakfast, which made me feel very satisfied. The quality of the food was also very good. Especially I would like to say thank you to Leslie who assisted us when we checked in. She made a very good impression already before we've got the room. All famous places were close to the hotel, and the subway and train station were right next to the hotel, so there was no need to use Uber like in other cities. The airport was also a 15-20 minute drive away. The hotel is right in the heart of the city, which is very clean and a short walk to many nice restaurants next to the sea.
Stayed in April 2024
Reviewed: 1 April 2024
Jana
United KingdomI did not like that there were huge dark spots on my bathroom floor that were not removed or wiped out by housekeeping. I did not like the fact that the QR code that they handed in a bookmark was meant to show the food menu (it did not, neither did the website show anything), and I did not like the fact that the morning coffee station was not obvious or labeled (a sandwich board facing the elevator would have sufficed). I hated the small cozy (very cramped) room and the premium prices that they attached to it. The coffee and drinks prices at the bar were also NYC prices, which is insane, even for a boutique hotel in San Diego. The destination fee was also stupid. It did not feel like a boutique hotel to say the least for these premium prices- but they are trying so hard to be one.
I liked that it was new and that the staff were friendly.
Stayed in March 2024
Reviewed: 19 March 2024
Rupinder
United StatesNo parking
Clean n friendly staff Bar n restaurant
Stayed in March 2024
Reviewed: 19 March 2024
Aadil
United StatesCleaning team and rude and showed up at odd times
Good location, pretty, $35 food credit
Stayed in March 2024
Reviewed: 11 March 2024
Heather
United StatesRoom is rather small, and parking fee
Nice meals
Stayed in March 2024
Reviewed: 11 March 2024
Nicolás
Spainthe room was a bit too small
the simplicity of the room an its beautifulness and interiorism.
Stayed in March 2024
Reviewed: 9 March 2024
Nicolás
Spainthe build next to the room was noisy all night and also de AC didn't worked very well (I turned off all night)
Simple bedroom with all you can need and a nice breakfast.
Stayed in March 2024
Reviewed: 5 March 2024
Aoife
IrelandThe room was a little tight for 2 people and they didn’t offer room service
Great location and fabulous amenities
Stayed in March 2024
Reviewed: 29 February 2024
Crissy
United StatesThere was nothing we did not like.
The staff is amazing from the moment we stepped toward the front door till the time they helped us out with our bags. Door folks, check in, bar, and restaurant staff all super friendly and helpful! Supe handy to have the train steps away. Walkable to Gaslamp.
Stayed in February 2024
Reviewed: 26 February 2024
Shefic
United StatesThe Avocado Toast was small, bread not easy to cut and egg wasn’t warm.
All new and super clean. Everything worked well and staff front desk and restaurant/bar very supportive and friendly. Very good shower. New and comfy pillow.
Stayed in February 2024
Reviewed: 25 February 2024
Sol
United KingdomLove the bed very comfortable and the location of the hotel. Very nice hotel!
Stayed in February 2024
Reviewed: 16 February 2024
Tom
United StatesSize and location of room
Location, Staff and cleanliness
Stayed in January 2024
Reviewed: 2 February 2024
Jacques
United StatesIn general, things were quite good, so not much to complain about. There is no option to self-park, so if you have a car, you will have to use the value service, which is a bit costly. That said, the valet staff is nice and friendly.
The property is in a great location downtown, within walking distance of several nice areas. The staff is very friendly and the rooms, though a bit small, are comfortable. Given the high prices in San Diego, this place is a good value.
Stayed in January 2024
Reviewed: 30 January 2024
Tiauna
United StatesThe cozy room was very small and bare-bones. It was comfy but the room didn't even include a table or chair for you to eat or set your stuff on. Bed, TV, small nightstand, and that's it besides the bathroom.
They upgraded my room, the staff was nice, and the daily $35 credit was handy if you didn't feel like leaving the hotel room. The food and drinks were also pretty good.
Stayed in January 2024
Reviewed: 30 January 2024
Emnetu
United StatesI like the location.
Stayed in January 2024
Reviewed: 23 January 2024
Mia
United StatesWould have liked some form of coffee maker in the room/mini fridge. Not many amenities other than a bed and a bathroom. There was also heavy rain and the our room began to leak in the morning, which forced us to move out of our room early. The leak slowly grew to 4 different spots along the window side of the room. They were accommodating for the most part about it, but it was disappointing. Thank god we did not have any valuables that got ruined.
Loved the design of the space and lobby in the historical building. The bar was a treat with high quality craft cocktails. Location was perfect for enjoying the city.
Stayed in January 2024
Reviewed: 21 January 2024
Andre
United StatesRooms are incredibly small
Very nice styled and location
Stayed in December 2023
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