100 Hollywood Drive, Charles Town, WV 25414, United States
#5 of 9 hotels in Charles Town
Guests' ChoiceBased on 340 hotel reviews
8.1Cleanliness
8.5
Comfort
8.5
Location
8.9
Facilities
8.3
Staff
8.8
Value for money
7.7
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End of dialog contentReviewed: 20 May 2024
Hershey
United StatesBreakfast, hotel front staff was rude and unwilling to help. Housekeeping was great to deal with. Amenities were not available. Breakfast had no protein other than hard boiled eggs. Paid $10 amenity fee and didn’t get most of the services that were paid for.
Shuttle to casino
Stayed in May 2024
Reviewed: 16 May 2024
Margaret
United StatesLady at the desk didn’t know we had adjoining rooms and wanted a credit card when I had already paid thru Booking.com.
Shuttle to casino. Free breakfast. Comfortable room
Stayed in May 2024
Reviewed: 3 May 2024
Lekisha
United StatesThere was left over food in the refrigerator. No wash cloths & I had to go to the front desk to get them instead of them being brought to me. There was construction being done which was a little disturbing. Lastly the complimentary breakfast needs improvement.
The room over all was nice and clean
Stayed in May 2024
Reviewed: 29 March 2024
John
United StatesWe did not like that the bar was not open. we need to move on from Covid.
We liked that it was close to the casino and the room and facility were very clean.
Stayed in March 2024
Reviewed: 29 March 2024
Jeanine
United StatesThe breakfast was lacking. I have to eat gluten & dairy free and the only option was a hard boiled egg. Or an apple.
The staff were very friendly. The room was very clean. Nice hotel. Loved the view of the track from our room.
Stayed in March 2024
Reviewed: 21 March 2024
Keith
United StatesThe only improvement needed is perhaps more choices for breakfast.
I like the convenience and the spacious rooms.
Stayed in February 2024
Reviewed: 19 March 2024
Joe
United StatesShould have asked or been advised regarding breakfast times or that blast was to be served. Failure to mention is not acceptable.
Location
Stayed in March 2024
Reviewed: 6 March 2024
Lynda
United StatesMy own mistake and booked a smoking room and it smelled like a smoking room.
for the price the room was good. Shuttle to very nice casino every 15 minutes. Breakfast had the usual breads, cereals, juices. Comfy bed. Good tv and wifi
Stayed in March 2024
Reviewed: 25 February 2024
Shawn
United StatesThe smell of the hotel was bad and had to take a shuttle to the casino
Easy in and easy out
Stayed in February 2024
Reviewed: 24 February 2024
Tommie
United StatesRoom smelled as if it needed cleaning
Close to the casino
Stayed in January 2024
Reviewed: 16 February 2024
Kit
United StatesI booked a smoking room by mistake, I did not think that they existed anymore.
Mediocre at best
Stayed in February 2024
Reviewed: 5 February 2024
Deborah
United StatesNothing that sticks out very satisfied with our stay.
location -scenery
Stayed in February 2024
Reviewed: 24 January 2024
Randy
United StatesSet up close to track and stores
Nice location, clean, and well taken care of
Stayed in January 2024
Reviewed: 19 January 2024
Kenny
United StatesThe breakfast wast lame. Hard boiled eggs and toast. The bed was very soft. The heater was very loud
The location was convenient. Not much else.
Stayed in January 2024
Reviewed: 10 January 2024
Derrick
United StatesLocation
Stayed in November 2023
Reviewed: 2 January 2024
Valerie
MoldovaThe free breakfast was not that great.
The location was great!
Stayed in December 2023
Reviewed: 30 December 2023
Samuel
United StatesN/A
It was clean, the beds were very comfortable!
Stayed in December 2023
Reviewed: 22 November 2023
Erin
United StatesOur shower temp went for ice to burning, we could not take a shower at a comfortable temperature.
Stayed in November 2023
Reviewed: 27 September 2023
Weikel
United StatesI was not disappointed with anything
My shower was awesome! The bed was comfortable.
Stayed in September 2023
Reviewed: 27 September 2023
Timothy
United StatesThey advertised a bar, and the clerk told us the bar has been closed for three years
The rooms were very comfortable, good beds
Stayed in September 2023
Reviewed: 30 August 2023
John
United StatesNumber 1, this is not a motel and the cable offered absolutely SUCKS!!! You play sports bets at the casino and get to your room and it's not available to watch while relaxing in the room! Have those channels offered I don't think most people even view! Come on. Do better
Well what's available for breakfast was good! It would be nice to have had some scramble eggs and like a Waffle available!
Stayed in August 2023
Reviewed: 18 August 2023
Dick
United StatesSlippery floors.
Breakfast was ok. Fresh eggs with bacon and sausages would have been nice.
Stayed in August 2023
Reviewed: 31 July 2023
Jolie
United StatesI needed to ask for extra blankets which usually would be stocked on a closet or something.
Very convenient location with shuttles every 15 minutes to casino. Staff polite and professional.
Stayed in July 2023
Reviewed: 7 July 2023
Valerie
United StatesThe breakfast could of been better. Compared to other free breakfast hotels this had very few items. I didn't particularly like that they don't clean your room. When I'm away I don't want to have to do house chores.
The shuttle service was great and bus drivers were very friendly.
Stayed in July 2023
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