I'm aware that this, and many other properties, are still recovering from Ian. So any complaint that could be attributed to that storm I have omitted. The whole stay was just...bleh. The front desk staff was not giving anyone a luxury experience. The rooms are WAY overpriced for what you get. furniture in the room was beat up. linens were not clean on my bed - when I called I got no apology just "we'll send housekeeping" (who were delightful) like finding someone else's sock in my bedding was commonplace! The main elevator broke so we had to walk through a stinky, dirty back parking garage to an alternate elevator. When you get on the elevator you're supposed to gain access to the floors by swiping your key - turns out that security feature was also broken so literally anyone who wandered down that alley to the back of the hotel could access any floor at any time - NOT ok! When I asked if the main elevator would be fixed soon I got "I really do not know" ....well seeing as how no one has been spotted working on it for days I guess....never??? just no concern for guest's comfort at all. I could go on but the main point is it's a 3 star hotel charging $800/night banking on their location making up for poor service and little to no amenities.

Great location! You can walk to all of downtown Naples. Pool is cute and cleaning staff is wonderful. But that's about all...

Stayed in November 2022

The new group that has acquired Inn of the 5th in May of 2022 has stripped out the quality and amenities of the hotel. I feel sorry for the staff. The staff is wonderful and this new ownership is making their lives worse. My wife and I will truly miss what this hotel used to be.

The Inn of the 5th has always been a 1st class hotel that we have stayed in for years. We have always stayed in the Club Concierge Floors of the hotel. It was sold in May of 2022. The acquiring group has stripped out the quality of this hotel and its amenities. It even eliminated the position of the Club Floor Concierge.....it's the concierge floors without a concierge now.

Stayed in September 2022

No room service after 8pm. Extremely bright light in bathroom that automatically turns on when you enter. Extremely bright light on balcony, no way to turn off. Poor spa service. No wipes in the gym.

Great location. Nice amenities. Cleanliness.

Stayed in September 2022

I thought it was the right place to be in Naples to celebrate my wife’s birthday…. What a mistake. First the reservation person offer you some amenities they don’t have, second a BIG COCKROACH at your modern bedroom floor, third they don’t allow you to smoke a cigar in the pool area, even though it is an open space with no proper signage, and last you have to pay for your car parking ($25/day) but you easily find out that your car is parked on the street. I know it is under new management since May 2022 but you should be aware of these points above.

The bedroom size and modern look. The location is perfect for a night walk and local attractions. Right in the middle of the "hot spot"in Naples.

Stayed in July 2022

Pool to shallow and too small to swim. No breakfast facilities at the premises

Location, friendly staff

Stayed in May 2022

Price, pool area too small, no room service for breakfast.

Location, pool

Stayed in May 2022

front desk staff not very friendly. for the price point there aren’t many amenities. no concierge for assistance.

location and comfort of room

Stayed in March 2022

Room was small with a commanding view of a building just feet from the window. The room was 10X more expensive than it should have been. It was a 3 star hotel with higher than a 5 star cost. Value for money was deplorable. Staff refused request to change the room or allow a short extension on check-out. The staff at reception was cold and unhelpful in every way.

Room was clean and pool area was nice.

Stayed in March 2022

The room view which overlooked the side of a building. We would have preferred to have a view of the beautiful Avenue. The hotel seemed to be empty. (The most people at the pool was maybe 8)

the location was great, however, our room view was not so good. (even though the hotel seemed to be very empty). We did like the fact that we were close to the pool.

Stayed in January 2022

no place for Sunday breakfast

location and style

Stayed in January 2022

Beds were not comfortable, the hallways smelled like chemicals, the baby crib they brought for our infant was not nice/safe at all, and overall did not think the price of the room was justified. Very small room and nothing extra to put it over the top. Although the location was nice, 5th and the beach have lots of parking and can easily visit with a car. I’d stay at a different hotel next time because this isn’t worth the splurge!

Amazing location near the beach and on 5th, super friendly and top notch staff and amazing pool!

Stayed in December 2021

Toilet overflowed, had to ask three times to have it cleaned up, then had to room change late at night because it overflowed again. Little concern from staff, cracked sink, loose shower drain, loose toilet paper holder and TV not working all the time, lot of issues for four diamond hotel.

Location

Stayed in December 2021

Odor back parking lot to parking lot

Close to beach

Stayed in September 2021

location was great

Stayed in March 2023

Only one elevator that was rather slow.

Very clean and located in a central area.

Stayed in August 2022

Clean rooms , great service , great location

Stayed in August 2021

Room was clean. Location of my room was accessible to the pool and elevators.

Wonderful hotel. Central location to all shops and dining.

Stayed in June 2021

Rooms are dated. No hotel restaurant. Bathrooms are nicer and remodeled but beds and general room needs a refresh.

Its right on 5th ave so could not be better located

Stayed in December 2023

our room was very, very small. not what we expected of a highly priced hotel

location

Stayed in January 2023

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in November 2023

There are no comments available for this review

Stayed in November 2023

There are no comments available for this review

Stayed in October 2023

There are no comments available for this review

Stayed in October 2023

There are no comments available for this review

Stayed in September 2023