We loved everything! Our anxiety about the parking was completely unfounded as the staff took us through everything and made it easy. I honestly couldn’t speak more highly of the customer service!

The staff were exceptionally helpful - incredibly good to deal with and we really appreciated the ‘Welcome’ gift and suggestions of places to eat which we loved! The apartment/studio was incredibly well designed - gorgeous bathroom and all the fixtures and fittings were of top quality. We absolutely loved it!

Stayed in May 2024

not the best information on how to use the parking lift.

Room and facility were very nice. Decent location just at the end of downtown. Parking lift was cool

Stayed in March 2024

Distant from downtown

Clean, parking on site, unusual carousel for the car.

Stayed in May 2024

The parking carousel was a pain. The payment site was down the first day, necessitating a call to provide payment info. Then we arrived in the pouring rain and the touch screen wasn't working on the carousel and the nice folks in front of us had to call to get it resolved so we could all park. There was also a snafu with the parking reservation on our third day that needed to be corrected.

The room was spotless, beds comfortable, and everything was very neat and modern. Wine and chocolate on arrival were a nice touch. Communication was clear from the staff via email and text. The place was very quiet at night while still being close enough to the action that it was only a short bus ride, drive, or longer walk to get to key attractions in Charleston. Everything was great except for the parking situation.

Stayed in May 2024

All was great

Walking distance to main area . Spacious . Great appliances. Has washer & dryer combo . Very friendly staff. Would stay there again.

Stayed in May 2024

Parking limitations could be more transparent in the description. Small vehicles only, and not overly convenient. Adequate with better description.

Customer service all around was exceptional. Room set up, communications, etc

Stayed in May 2024

Would be nice if the parking was included.

Great location, they managed to make us feel welcome even though we never met anyone. Very convenient space for couple with 2 small kids. Loved the Dyson hair drier!

Stayed in May 2024

It’s very quiet and private

Stayed in April 2024

Really great location, right off the highway for coming/going in a car but not noisy from the road at all. The area from the hotel over and down King Street is filled with cafes/restaurants, all of which are amazing. The room itself was comfortable, quiet, and a great value to have essentially a 1BR apartment during our stay! The staff was extremely helpful and very quick to respond to any needs over text and even helped ship some purchases we made back home!

Stayed in April 2024

The parking “thing” was way too complicated. I thought I had jumped through all the hoops, paid for it ,only to discover I still had to create an acct to be able get my car back. On the road, couldn’t access site, big pain. Kind staff refunded pymt & we parked normally nearby.

Wine and chocolate were a pleasant surprise. Great to have washer/dryer.

Stayed in March 2024

Cannot think of anything except that the living room TV remote control kept turning on the bedroom TV at the same time. I had to disconnect the bedroom TV power so as not interfere with someone sleeping in the bedroom while the living room TV was being used.

Very clean with terrific amenities. Everything provided and all of the appliances and equipment were first rate. The staff was exceptional especially Amanda who was tremendously helpful.

Stayed in April 2024

We chose the Iris as our hotel for our wedding weekend and it did not disappoint! We really enjoyed the parking carousel they have on site. It does take some practice but we had our car with us all the time, which is luxury in downtown Charleston. We also loved that the hotel entrance has a gate which requires an access code. This helped make it feel really safe. The rooms are spacious, clean, and it was really nice having a full size refrigerator, too! The Iris is a hidden gem and we would definitely stay again:)

Stayed in March 2024

Bedroom could have been bigger

Had everything in one location kitchen living area and bedroom

Stayed in March 2024

Convenient location to walk everywhere. Nice amenities.

Stayed in March 2024

Nothing.

Great property. Awesome staff, very friendly. A clean place with nice features.

Stayed in March 2024

Very fresh, new and updated 😊 Lovely!

Stayed in March 2024

Great service was provided! it was very accommodating to all of our needs.

Stayed in March 2024

Really nothing. We enjoyed the property, we loved the closeness to town and the secured gate on the property.

Breakfast was not provided.

Stayed in March 2024

One suitcase fit on floor in room and we put other suitcase against wall in kitchen. Too many pillows. We personally prefer blankets vs comforters but that is a minor issue.

Good location...easy walk to downtown areas. Very comfortable room, good shower. Nice surprise to have a bottle of wine and complete coffee along with a few other spices. Bed was comfortable but too many pillows. Parking is extremely limited and we didn't walk to use their car carousel so we used a nearby public parking garage. Staff was very responsive. Extremely clean. Easy walk to restaurants...don't miss the Tapas place 1/2 block away!

Stayed in March 2024

Although there are two or three excellent restaurants within easy walking distance, you need to be prepared to drive to others.

Very comfortable apartment for a five night stay. The outdoor seating areas were very comfortable as well.

Stayed in March 2024

Parking was a bit expensive. And leaving was difficult due to the nature of parking and everyone checking out at the same time. Difficult to load the car in the given space.

Rooms were nice with great amenities like microwave, washer/dryer, fridge. Rooms were spacious and modern. Staff was friendly and helpful.

Stayed in March 2024

The car parking carousel was a pain but also practical.

Lovely little apartment was just what we needed. We enjoyed exploring this diverse neighborhood with many cute little restaurants.

Stayed in March 2024

Preference is to have a thermostat that is much more adjustable - I like to sleep cold and I couldn't adjust the temp lower than 67.

The places are spacious and modern with the necessary comforts.

Stayed in February 2024

My new favorite place to stay in Charleston! Charleston is a city where you are spoiled for choice - there are so many great options for food, bars, shopping, and places to stay. I am so happy we chose The Iris this trip! The suites are more like apartments, with everything you would want for a short or longer stay. The amenities are all luxurious - queen bed with comfortable bedding and lots of great pillows. Huge bathroom, and the makeup towels were a nice touch. Nice seating area outside, and the seating inside was really comfortable and lots of choices. Two things I loved and didn't expect? The white noise machine - so awesome!! - and the car carousel! What a fantastic idea! Loved having a code not a key. Staff was wonderful - great communication at all stages, and they were so friendly and accommodating. Nice quiet street with coffee shops and restaurants nearby. Would love to stay at The Iris again!

Stayed in February 2024