41095 West Big Bear Boulevard, Big Bear Lake, CA 92315, United States
#34 of 138 hotels in Big Bear Lake
Guests' ChoiceBased on 235 hotel reviews
8.4Cleanliness
8.8
Comfort
8.8
Location
8.7
Facilities
8.4
Staff
8.7
Value for money
8.6
Free WiFi
9.0
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End of dialog contentReviewed: 11 May 2024
Victoria
United StatesThe tub had some wear and tear which is expected. The plug didn’t hold water since it wasn’t sealed properly but other than that our stay was perfect ! They did offer to come in and fix it which was nice
The location was perfect! Excellent customer service
Stayed in May 2024
Reviewed: 4 May 2024
Jeffrey
United StatesI'm a Realtor/Property Manager, and I was quite surprised that their was evidence of mildew from apparently a couple of ceiling roof leaks, and that these were not even addressed whatsoever. Neither were some small fixes like the splintered window sill by the hot tub, front blind would not stay up, open wall hole behind the toilet, and some dirty shower caulking. Nobody wants to see that, and it should always be in Rent Ready condition for all new stays.
Comfortable and quiet, and Thanks for ordering the snow lol. We arrived at the perfect time in order to see it snow etc. The hot tub in the living room was unique, and very relaxing. Being upstrs was best as well for the view and not having to be concerned at all with anyone above us. Also was in walking distance to the restaurants on the main blvd.
Stayed in April 2024
Reviewed: 16 April 2024
Parekh
United StatesThe jacuzzi wasn’t functional. The water stopper didn’t work and we couldn’t use the jacuzzi for this reason.
It is located in a good location near by to the Big Bear lake and convenient to reach to eateries. The property was clean with basic facilities taken care of.
Stayed in April 2024
Reviewed: 6 April 2024
Nuria
United StatesThe internet signal wasn’t that great and Netflix kept freezing up.
It looks just like the picture!
Stayed in March 2024
Reviewed: 25 March 2024
Walker
United StatesThe spa was a spa tub in the room, not outside where I would have preferred.
Clean and spacious
Stayed in March 2024
Reviewed: 18 March 2024
Stinson
United StatesBathroom could be warmer
We love the location & jetted tub in room
Stayed in March 2024
Reviewed: 4 March 2024
Jeffrey
United StatesOnly issue is the motion sensor lights out front were really bright in the room. Had to put a towel over them to sleep
Great location and room
Stayed in March 2024
Reviewed: 15 February 2024
Alex
United StatesThe spa tub was dirty and my girlfriend did not like that at all since that was the main reason we got the room in the first place.
The room was cozy and warm the minute we entered, which was great because it was freezing outside.
Stayed in February 2024
Reviewed: 1 February 2024
Santoso
United Statesdidn’t expect it to be infront of a fire department
Cozy and comfortable
Stayed in January 2024
Reviewed: 26 January 2024
Nicholas
United StatesAlot of road noise
Clean and comfortable
Stayed in January 2024
Reviewed: 6 January 2024
Issac
United StatesThe room was a little hard to find. It was tucked away on the Main Street right beside another hotel. The only instruction we got was oh it’s on the other side of that building. Which was true, but they never mentioned it was off the Main Street. Read your email because you have to check in at the main office and then they tell you where the room is. The bed was not comfortable. The bed was so so soft, too soft I can’t imagine sleeping on it for more than 2 nights. The spa was not cleaned very well at all. We had to clean it ourselves before using it. It had dirt and some leftover hair.
The room was very very nice and clean (except the spa tub) the room was big, they had a fire stick TV connected so we could stream almost anything when it came time to wind down. Fireplace and a heater in the room. Microwave and a small single stove to cook up a little something if you wanted. They also had plates and silverware which came in handy. They also had a small lounge chair in the room along with a table with a rolling chair. For the price you could not beat what you got with this room and the space is very big compared to others at this price. And of course the spa tub.
Stayed in January 2024
Reviewed: 28 November 2023
Rodney
United StatesWhen will I get my $100 deposit back
Stayed in November 2023
Reviewed: 28 October 2023
David
United StatesHard to find. Property Sign was not visible in the dark.
Location
Stayed in October 2023
Reviewed: 22 October 2023
Dyamond
United StatesThere was dust in all corners, really bad hard water stains on the shower head, the linens on the bed had a couple of small holes, the tub had loose jets and a deep clean around the drain would’ve been helpful. The bathroom area did not have mats and the floor was a very cold concrete-ish surface.
I needed something with availability for a last minute stop that was conveniently located and this checked the boxes. Overall, it did look like the pictures, but it was way less appealing in real life. On a scale from 1-5, I would put it at a 3.5 for the facilities, but it would be brought up to 4 because the communication from the staff member I dealt with, Sam, was very good.
Stayed in October 2023
Reviewed: 29 September 2023
Rklitzner
United StatesTub was very dirty.
Bed was super comfortable
Stayed in September 2023
Reviewed: 23 September 2023
Pyry
FinlandA bit noisy from the road, hot tub only partially functional
Very nice room, tidy and cozy
Stayed in September 2023
Reviewed: 14 September 2023
Nicola
AustraliaIt is on the main room with no views from the two lower cabins. However we could not hear anything at night when we were in the room.
The room was a really good size and the bed was really comfortable. The room was very clean with an abundance of towels to go with the spa in the room .I liked that there was a fire place ( Gas? the pretty type behind glass so no effort needed but gives a romantic vibe & good heat). Netflix was available for free. Parking straight out the front. Looks just like the pictures and would be stunning in winter.
Stayed in September 2023
Reviewed: 5 September 2023
Minutolo
United StatesMinor: the tub needs some maintenance. Nothing critical but that would elevate the experience. The street is noisy and the room is NOT soundproof, you can hear people in the other rooms as well as cars. I still think these are minor things given the price and the rest of the experience.
Affordable spa suite in a weekend. You cannot beat that. Very comfortable bed, good parking, good communication with staff. Did I mention the private large jetted tub? Everything was clean. It really hit the spot.
Stayed in September 2023
Reviewed: 13 August 2023
Khalid
QatarNeeds little jacuzzi maintenance
Compared to other hotels in big bear, I will give this one a 9
Stayed in August 2023
Reviewed: 10 August 2023
Angel
United StatesHad a spa tub in the living area which needed to be cleaned better. There were black ants everywhere including on bed
Bed was very comfortable. Nice amenities
Stayed in August 2023
Reviewed: 7 August 2023
Arvid
United StatesMineral sedimenr in tub pipes or in water supply
Large modern room, comfy bed, jacuzzi
Stayed in August 2023
Reviewed: 6 August 2023
Steven
United StatesYou can hear everything from the room above.
Very clean and well kept.
Stayed in August 2023
Reviewed: 25 July 2023
Owen
United StatesClean tastefully furnished. Excellent location. Check in was smooth. Just what I needed for a weekend getaway. Thank you!
Stayed in July 2023
Reviewed: 21 July 2023
Michael
United StatesThis is merely subjective but parking was tight for my assigned parking space due to the size of my truck. Window blinds need some attention as some are broken. Lastly, I thought the TV remote was broken or batteries were dead but discovered you must download the FireTV remote app to your smartphone in order to navigate through the FireTV apps - I learned of this after contacting the office as there was no notice advising to do so.
Booked this location for a last minute gateway with a great rate. Nice room with comfortable bed & pillows. Friendly staff; Always were available even by text. FireTV with streaming apps available. Close to the Village, the Lake, and other local favorites. Express checkout was convenient. Definitely would recommend to others.
Stayed in July 2023
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