215 Charles Street, West End, Boston, MA 02114, United States
#37 of 93 hotels in Boston
Guests' ChoiceBased on 233 hotel reviews
8.3Cleanliness
8.9
Comfort
8.9
Location
9.0
Facilities
8.5
Staff
8.8
Value for money
7.3
Free WiFi
8.6
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End of dialog contentReviewed: 27 April 2024
Courtney
United StatesRoom was very cold!
Very clean, comfortable, and super close to MGH.
Stayed in April 2024
Reviewed: 15 April 2024
William
United StatesTV didn’t work, phones didn’t work, toilet ran constantly (all of these I called about and were not fixed), the escalator went out day 2, cocktails at the bar are outrageously expensive as is stuff in the room. You stay here for a story and no more.
Unique backstory, interesting lobby and great small themes in things form the furniture to the rugs in the room.
Stayed in April 2024
Reviewed: 22 March 2024
Tania
IndiaOne improvement could have been a coffee maker in the room.
Everything was great, from the spacious room to the functional amenities. The staff were welcoming and friendly, and the food served through room service was delicious.
Stayed in March 2024
Reviewed: 4 March 2024
James
United StatesNothing
Staff
Stayed in March 2024
Reviewed: 19 February 2024
Susan
United StatesThe price of the room and meals was exorbitant. We learned at check in that we would have been able to get a substantial discount if we had booked directly with the hotel rather than through Bookings.com because we were in Boston for a medical appointment at Mass Eye and Ear. It is unfortunate as we are of limited income.
Free morning coffee. Facility is beautiful and well designed. Room was comfortable.
Stayed in February 2024
Reviewed: 3 February 2024
Ted
United StatesComfortable chair for reading. Couch in room was not comfortable. I object to the $25 fee on top of the room rate. I received no value for that fee.
Location of hotel. Decor of the room. Restaurants of high quality
Stayed in January 2024
Reviewed: 24 January 2024
Jennifer
United StatesThe location near Mass Eye & Ear Hospital made our medical crisis far less stressful than it undoubtedly would have been had we been unable to be right next door.
Stayed in December 2023
Reviewed: 31 December 2023
Angela
Hong KongThe door of the toilet in the room is not good design. There is a big crack even when the door is closed. It can see clearly from the outside . It’s very embarrassing for me a a mother sharing a room with my son. As he walk past can see inside when I am in the toilet.
Nice renovation from an old jailhouse.
Stayed in December 2023
Reviewed: 24 November 2023
Araujo
United StatesFront desk
Stayed in October 2023
Reviewed: 25 October 2023
Rock
United StatesLocation was amazing
Stayed in October 2023
Reviewed: 7 September 2023
James
United StatesFitness Center lacked equipment - specifically, there were missing dumbbells and bars for the weight machine
Location and history
Stayed in September 2023
Reviewed: 8 August 2023
Garrett
United StatesThere were small things like no bathroom light, and the bed wasn't to what I like, but that's subjective.
Staff was really great and it was a cute hotel.
Stayed in August 2023
Reviewed: 1 August 2023
Linda
United StatesFlushing toilet very loud.
Excellent location. Within walking distance of a lot attractions
Stayed in July 2023
Reviewed: 31 July 2023
Terrence
United StatesShower head pressure is weak, and the water has an unwelcome smell, like it's 'gray' or recycled water.
staff was excelllent ...
Stayed in July 2023
Reviewed: 12 May 2023
Brenda
United StatesThe view was of top of other buildings kept the shades closed thou I asked when I booked for a view of the city
personal was nice Bar area was nice, Food was good
Stayed in May 2023
Reviewed: 24 April 2023
William
United KingdomBreakfast was far too expensive
Hotel room was noisy with air condition unit
Stayed in April 2023
Reviewed: 22 April 2023
Ruth
United StatesRoom was noisy
History and decor
Stayed in April 2023
Reviewed: 27 March 2023
Emily
United Statesnighttime atmosphere and complimentary champagne on arrival
Stayed in March 2023
Reviewed: 25 March 2023
Claudio
ItalyNO VIEW
BED AND SPACE
Stayed in March 2023
Reviewed: 25 March 2023
Krisdhal
United StatesPrice!
Clean, good location
Stayed in March 2023
Reviewed: 12 January 2023
Evan
United Statesthe lobby can be a little nuts at night with the night club
location is awesome. very charming and fun environment
Stayed in December 2022
Reviewed: 30 December 2022
Anna
Australiavery comfortable
Stayed in December 2022
Reviewed: 2 October 2022
Lisa
BermudaClink Restaurant- food was good but the service was SLOW!!! Went there 3 times, so it wasn’t fluke. Need more staff. The wait was UNACCEPTABLE!
Clean, upscale, proximity to Mass General
Stayed in October 2022
Reviewed: 19 September 2022
Marie
North MacedoniaI wouldn’t call the hotel luxury. For the price of the room I expected more. There was a fire alarm that went off around 12am which caused an evacuation. That wasn’t fun.
The location was great.
Stayed in September 2022
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