Breakfast was not as good as it should have been for a 5* hotel

Service, location and friendly stagg

Stayed in September 2023

Great size room with massive shower room - Breakfast was excellent - Near all the fun ! This Hotel has something special about it !

Stayed in September 2023

Nothing

Cleanliness of the place

Stayed in September 2023

The views from the hotel balcony were not what was shown online. I felt misled. The views from balcony of my first room were blocked a brick wall, even though it was labeled as a “vista suite”, and I had to get moved to a different room.

Decent sized rooms

Stayed in August 2023

Lunch and breakfast menu could be better needs more choices

Good position and good facilities

Stayed in August 2023

It wasn't clear that the included breakfast was for buffet only but it wasn't that much for it. It just would have been nice to make sure that was clear. Certain rooms do face a local school and during the week you can hear kids screaming and school bells ringing. It was a little disturbing somewhat

Loved the size of the room and how spacious everything was including the bathroom. The gym was a great size with lots of equipment.

Stayed in September 2023

Strange smell on the 7th floor, pillows weren’t the most comfortable and one of the barmaids was a bit depressing.

Great location and overall standard. Helpful staff with requests.

Stayed in September 2023

The coffee, tea and toilet accessories were not always restocked and one had to request for this.

The room was nice and comfortable and the breakfast nice

Stayed in August 2023

Breakfast was good, but limited spread , could be better, such as scrambled eggs etc

Excellent service, property close to all important sites and shopping, restaurants. Concierge very helpful

Stayed in August 2023

Hotel facilities Cleanliness Room

Stayed in August 2023

Room size View Location

Stayed in August 2023

The guy running the valet parking (when I used it once) was the exception sadly. Just stood out as more gruff than his colleagues and was not forthcoming when I was asking naively about the car park next to the property. Till I twigged it was because it was all about the tips, or lack of if I parked elsewhere. Was nothing heated, but it felt very transactional.

Definitely one of the biggest 'standard' rooms of any hotel I have stayed in. Given we were sharing with our child, we had a ton of space. And the elegant bathroom was massive. But we had a non existent view, and moreover the room itself was not very well styled and felt a bit drab to be honest. Clean and functional, but forgettable, size (and bathroom) aside. The staff were almost without exception super friendly and helpful. The bar and food we had there were excellent. Good breakfast buffet.

Stayed in August 2023

N/A.

I loved everything about this hotel. The rooms are large, the bathroom shower and tub are incredible, the private room patios are beautiful, the pool is definitely one of the larger roof top pools in LA, and the staff are extremely friendly and outgoing. I can’t wait to go back.

Stayed in August 2023

Everything Every single moment The people the rooms were beautiful and clean and smelly Good neighborhood Everything

Stayed in August 2023

Everything was excellent.

Great ambiance to hangout with friends and family.

Stayed in August 2023

The food was great. We had breakast and dinner there. The staff was extremely friendly and professional.

Stayed in August 2023

Excellent stuff. Perfect room and bathroom. Good restaurant, pool, amazing breakfast, location

Stayed in July 2023

Nothing , everything is perfect!

Perfect hotel for gateway vocation! Great location and close to everything we wanted to visit in LA. Very comfortable bed , nicely decorated big room, huge bathroom and amazing view from the balcony. The pool is big with wonderful city view! All staff are very friendly and helpful, concierge and front desk staff are always welcome and nice! We got an upgrade for our booking which was really surprising and amazing! Complimentary breakfast with different options was really good! Definitely will come back and stay again at this beautiful hotel. Highly recommend!!!

Stayed in August 2023

The pool bar closed too early!

A spotless Art déco style hôtel with bar. The staff were friendly and helpful. The hotel was a short walk to bars and restaurants and near the Sunset Plaza. A great complimentary breakfast too.

Stayed in August 2023

Not enough chairs at the pool

Just got back from a long weekend in LA. We thoroughly enjoyed our stay at the London , perfectly located, wonderful complimentary breakfast and the staff made especially the Manager Patricia, made things right when we had an issue at the rooftop pool. Highly recommend!

Stayed in August 2023

We stayed in the Chelsea Suite. Tons of room, comfortable and nice view of the city.

Stayed in August 2023

Nothing - we loved it all!

Everything about this hotel was amazing. It completely exceeded expectations. The rooms were super comfortable, breakfast was delightful, staff were friendly and helpful and the pool area was top notch. Couldn't fault this hotel in anyway, we loved every minute of our stay here.

Stayed in July 2023

Some rooms are better than others. I was moved twice which meant I had to tip bellhops twice for something that wasn't of my doing. First room had consistent rattling air conditioner. Second room was adjoining with a family that had a kid with a high pitched voice that would not stop talking, even at 12:39 AM. The kid also opened and slammed the door over and over. The hotel finally moved me to a One Bedroom Gate Suite and it was quiet and I was able to work and sleep perfectly! I will book that level suite from now on.

The staff were all very friendly! Food in restaurant was excellent. I ate at the hotel every meal while there. Two friends visited me and they loved the food too. The pool area is awesome and the room views were exceptional.

Stayed in August 2023

Breakfast does not include thing for kids then if we want to order pan cake or waffle , it was with extra money

Comfortable and clean. Room was specious . Staff were friendly . Location was great

Stayed in August 2023

Balcony door was not closing properly. Called maintenance and they fixed it quickly. But the narrow space appeared again with wind blowing in.

Very nice English style hotel. Very friendly staff. Food allergies nicely captured with dinner, but nfortunately the breakfast selection was not that good for one with food allergies. French speaking lady at dinner gave an extraordinarily nice feeling. Valet parking worked nicely.

Stayed in June 2023