Bed, hard as a rock. No AC. Room smelled stuffy, humid, bad.

Bonus coffee ticket on checkout good. Location is a plus. Lots of places to eat close to the hotel.

Stayed in May 2024

I didn't like the fact that the pictures online didn't look anything like the hotel especially tge rooms. I understand it is a historic hotel but the rooms just gave an old bedroom feel

The location(walking distance from times square) was goid

Stayed in May 2024

I booked with breakfast including. The breakfast was very disappointing as the hotel provided one muffin, one fruit and one small pack of corn flakes . It’s not full breakfast per se.

Location: close to times square

Stayed in April 2024

The Manhattan is as expected for a 3 star hotel. It is tidy, clean and very basic. The front desk staff are pleasant. It's an ideal hotel for anyone on a budget who expects to be out and about all day long. The WIFI is hit and miss so if you are planning to work you might have to consider working elsewhere.

Stayed in April 2024

the furniture is so old and in front of my window was a billboard. Sleep was not very good

The big Rooms and Location of the Hotel

Stayed in May 2024

Cleanliness of upholstery could be better The late check out policy was USD 100 per hour which is unreasonable compared to other hotels i have stayed in A neon sign right outside my window was slightly disturbing but i slept okay

excellent location and value for money Bed and shower were good Lobby was well lit, spacious and had a coffee shop Check in and check out were easy Bell boys were helpful with moving and storing luggage

Stayed in April 2024

The room felt dirty Breakfast is a drink, a fruit, and a croissant that's all They charged more money when I arrived and didn't explain the reqson

The location

Stayed in May 2024

The elevators were too slow and not enough for all the rooms, the staff was not the best and is an old hotel

The location was amazing

Stayed in May 2024

The room was dingy and dark and it obviously needed a lot of work. Also, only got one towel for two people.

Location was great ....other than that a major disappointment

Stayed in May 2024

The carpet is more old and smell old

Location and staff the people is very nice in special case Racquel the receptionist

Stayed in May 2024

Reception response and cleanliness

Location

Stayed in May 2024

Grubby decor, old rooms, poor sound insulation. Would be much better with a mini fridge in the room.

Very friendly staff, spacious room.

Stayed in May 2024

When we arrived the hotel did not have a record of our booking. Room very outdated and dim, bathroom was the same Carpets were stained and dirty

Location was excellent

Stayed in May 2024

I haid to wait 5 hours for my room, then had to climb 7 floors to access my room and then in the morning another guest lands up at my room as he was alotted it even though I was the occupant of the room

Stayed in April 2024

Loud noise from the street.

It was a great location for Broadway, and convenient for Uptown and Downtown.

Stayed in April 2024

The elevator was very dirty the first day. The hallway carpet was totally worn out and the walls badly need to be painted. The room furniture was worn out but the bed was comfortable. The bathroom tub was worn out and the bathroom sealing showed major water damage. No excuss for the added fees. This was not a resort!

Good location. Friendly staff.

Stayed in April 2024

the day we checked in, the hotel indicated there was smoke so the fire brigade had to do a check which took a very long time, while we had just arrived from a long flight and needed rest and refresh. On the day we checked out, the water was off and we had to wait a long time, finally the shower could be used for bathing. Old building.

The location is good

Stayed in May 2024

The original rooms are very dated and wall paper is pealing, holes in walls. The new room are decorated to a good standard, however due to the new laminate flooring and gaps under doors, it is very very noisy!! Impossible to sleep even with ear plugs in.

The staff were absolutely outstanding, given how busy they were, they did not fail to make you feel like the only person there. The location of hotel was perfect. The beds are super comfortable.

Stayed in April 2024

The beds were small and uncomfortable and the room and bathroom were very small for 3 adults

We did not have the breakfast but the location was excellent

Stayed in April 2024

The issue with the key cards.

Location, room was spacious.

Stayed in April 2024

We had no towels when we arrived and didn't receive any till next morning

Location

Stayed in April 2024

Poor cleanliness, outlets not working, room phone not working, housekeeping did not replace towels and it took 12 hours and two requests at the front desk to get new ones.

Great location, friendly staff

Stayed in April 2024

Rooms were subpar. No wash clothes, remote didn’t work correctly. Outlets were a hazard. Elevator did not work had to use service elevator. Felt like more of a mid motel instead of a hotel

Staff was extremely friendly and location was great

Stayed in April 2024

Key cards not working. Hot water tap handle loose. Alarm clock blinking and no way to correct, just faced it against the wall

Location is very good. Easy access Alex/concierge was my savior on arrival. He was friendly, caring and I felt seen by him. Don’t let this man out of your employ.

Stayed in April 2024