In the room we had a lot of broken things, for example the hook for the towels, the toilet door didn't close, the electric keys didn't work, we had to try several times.

it's really very beautiful and very calm.

Stayed in May 2024

Service was bad all around Waited an hour just to get some water to my room Was given wrong direction to get own ice.

Comfortable Peaceful nice and quiet Everything was close by what are you talking about? I’m doing nothing to your phone.

Stayed in April 2024

The ground floor corridor was smelly of stale food that was probably kept outside for hours. We were thankfully on the second floor. That tells that there is less attention given to clearing the food from the rooms after it has been served. About the room, we stayed in a 2 queen room. The size was okay. Beds were so soft that it may have some people not sleep comfortably (at least we couldn’t). The hospitality is fine here. Upon checkout, we weren’t asked “how was our stay”, typically we expect this from a 4 star hotel. I had interaction with 2 people. Even a 3 star hotel reception asks that basic question.

Property is vast and laid out in different buildings. We stayed in grand reserve building 8, it was well overall. The valet person was extremely helpful.

Stayed in April 2024

Some staff were not very friendly. You have to pay extra to use the spa which is not the case in the UK but it may have been on the site and I didn’t see it. Pool was great but no service / bar. Maybe too early in season.

Really great. We were upgraded to the property opposite us (can’t remember its name but it turns out it wasn’t as works were being done and we didn’t get the vineyard views. ) but rooms were switched on the next day with ease. The vineyard walk was small But lovely.

Stayed in April 2024

We’ve stayed here before. The renovations were not complete as advertised online and there were 2 large conferences making getting food and drinks a little difficult.

Stayed in March 2024

A little pricey, need more restaurants.

Clean and well maintained.

Stayed in March 2024

Our junior suite was stuck in back corner of building, ground floor. Privacy limited. Staff walking by on road all day. Truck parked with motor running around 5:30 am. Downspouts were noisy enough during rain to wake me up.

Thought we’d pamper ourselves by reserving junior which was beautiful. Wife loved soaking tub. Comfy bed & pillows. O & H dining was very tasty. Spa is amazing and in a very unique cave location.

Stayed in March 2024

Customer service was poor

Peaceful

Stayed in February 2024

Location is very nice which is right in front of the vineyard. Parking lot is very accessible. The room is clean and unique. There is a free wine in the room. It is highly recommendable.

Stayed in December 2023

The food in crush lounge was not good. My Burger came rare and my child's chicken nuggets came burnt. Fry's were super soggy undercooked.

The ice skating rink and meeting Santa was great.p

Stayed in December 2023

I did not like that everything closed early. The only bar was extremely crowded, not enough staff & closed early. With nothing else really being around? it would be nice if the lounge & the bowling alley had later hours.

I liked the location. A nice establishment. Clean, roomy, classy. I would visit it again.

Stayed in September 2023

The signage at the pool side made if feel like a children's leisure centre. If you have a room on the ground floor, you may have a view of the vineyards but will be thru the carpark. The patio outdoor furniture was tired. Cost of the wine at the restaurant Olive & Hay was expensive seeing that we were in wine country.

Adult's only Pool & outdoor jacuzzi which closed at 10pm. Staff were friendly, helpful and professional. Room was spacious, decorated to theme and nice and cool, no need for aircon. Had Coffee machine and complimentary bottle of wine which was a nice touch. Free parking. Different areas/restaurants/bars/patios to hangout and do things.

Stayed in August 2023

It was enjoyable. For the amount we paid I just thought the room would feel a bit more posh. The patio chairs were dirty and I didn’t even want to sit on them.

The pool service was awesome. The pool was nice

Stayed in August 2023

Didn’t have bananas on our second morning.

Grabbed a quick cup of coffee was convenient.

Stayed in August 2023

Pool deck was sloppy at end of day

The breakfast at the restaurant was exceptional. Checked into room at arrival even though a few hours early. Allowed us to start our day in Napa early to see additional wineries. Staff was very welcoming.

Stayed in July 2023

The show we were scheduled to see was cancelled

Everything is within walking distance

Stayed in June 2023

The Property was very nice. Pool was great and very beautiful. Staff was nice but probably could have used more customer service training for a hotel at the price point. The shuttle to downtown was easy and convenient. The rooms were nice and lots of options for food and activities on property. Our best experience with staff was at the Crush lounge and our shuttle driver to town.

Stayed in June 2023

Definitely the cleanliness, our shower had big hair on the wall. The hallway had food from the rooms from one day to another and nobody cleaned it.

The location is really good, our room overlooked the wineries bringing an Italian vibe.

Stayed in June 2023

Pool was very busy, no seats left - could be better oversight of people who left their chairs for hours before coming back from lunch. Really strange bar in lobby area with server who seemed offended I had referred to the menu as being bar bites - we had wanted something more substantial but no restaurants were open on the resort so he advised us to go back to our room and order room service?!

Room was lovely, very comfortable. Check in staff fantastic. Pool area was great.

Stayed in June 2023

There were no towels by the pool, we had to keep asking the staff to bring towels. Everyone at the pool had to. There are also not a lot of food options. There's one place for breakfast and it was fine but nothing special. The food is always a little disappointing here and I've been here three times now.

The rooms were lovely, the pool was fun but the jacuzzi was broken and a little dirty. The staff were excellent, polite, helpful and attentive.

Stayed in May 2023

The hotel was overtaken by conferences for our entire trip which was not disclosed at the time of booking, all public areas were constantly busy with business people making it hard to relax at times. Table and breakfast set up began extremely early in the morning for the conferences right outside our bedroom window meaning we were woken up before 7am each day by staff moving furniture, crockery and loud chatter.

The rooms were lovely and spacious with very comfortable beds and a great sized balcony. The pool area was great with brilliant service!

Stayed in June 2023

the pillows hurt my neck while sleeping

all the fireplaces and walking the winery grounds. free shuttle to BottleRock but the return trip took hours

Stayed in May 2023

Nothing. Everything was great!

Wonderful stay, staff went about and beyond to decorate our room for my bf's birthday. The room was clean and comfy. We stayed at the Bordeaux building on the first floor, so we had a parking view but also a vineyard view! It was secluded and beautiful. The staff were very friendly! It was the perfect stay for us and would a 100% come back.

Stayed in May 2023

The food wasn't the best. The food at Olive and Hay was very limited and not worth the money we paid for breakfast. Very disappointed.

Clean rooms, nice staff and decent location.

Stayed in May 2023