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Reviews of The Memphian a Tribute Portfolio Hotel

21 South Cooper Street, Midtown, Memphis, 38104, United States

#38 of 189 hotels in Memphis

Guests' Choice

Review score

Based on 65 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.2

  • Location

    9.1

  • Facilities

    9.1

  • Staff

    8.7

  • Value for money

    7.9

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Showing 1 – 25

  • Reviewed: 5 February 2024

    10
    Again I have never witnessed such superb customer service. I felt that my money was well spent and a
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    I wish there were room service.

    The entire staff was phenomenal and extremely accommodating. When I called to explain an issue, Win and Kathryn quickly responded with a solution. Jessica and Cynthia were amazing and very friendly as well! I will be returning to stay again. I love this place!

    Stayed in February 2024

  • Reviewed: 28 January 2024

    10
    It’s was a great stay… we will revisit real soon.
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    City of Memphis Tn has a huge crime issue… the hotel needs more security; especially in the parking lot. Cars were broken into and valuables stolen out of them.

    🙂Location of businesses on and near Overton Square.. walking distance is a PLUS - no motor transportation is needed!! 😇

    Stayed in January 2024

  • Reviewed: 27 November 2023

    9.0
    Funky and fun with great hospitality, just like Memphis itself!
    • Leisure trip
    • Family with young children
    • Standard Guest Room with 2 Queen Bed
    • Stayed 5 nights
    • Submitted via mobile

    Water pressure in shower was adequate but not perfect

    Location was fabulous. Excellent breakfasts. Great coffee bar. Cool decor.

    Stayed in November 2023

  • Reviewed: 27 September 2023

    9.0
    It was a cool hotel with great hospitality
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    The pillows. Need to be thicker and sturdier

    Location and eclectic style

    Stayed in September 2023

  • Reviewed: 28 August 2023

    8.0
    Great stay
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Evey

    Stayed in August 2023

  • Reviewed: 7 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Guest Room with 2 Queen Bed
    • Stayed 2 nights
    • Submitted via mobile

    Need a microwave in the rooms

    Maybe the decorations.

    Stayed in August 2023

  • Reviewed: 14 July 2023

    8.0
    Really fun design, lovely staff.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    parking was hard to find at night because of the rooftop bar.

    eclectic and comfy! great staff

    Stayed in July 2023

  • Reviewed: 2 January 2023

    7.0
    we’ve stayed at The Memphian many times. Will continue to.
    • Leisure trip
    • Couple
    • Standard Guest Room with 2 Queen Bed
    • Stayed 1 night
    • Submitted via mobile

    mattress is too firm

    location

    Stayed in January 2023

  • Reviewed: 16 December 2022

    7.0
    i would probably come back if I could check the room first
    • Leisure trip
    • People with friends
    • Standard Guest Room with 2 Queen Bed
    • Stayed 3 nights
    • Submitted via mobile

    Originally I booked a room with two queen beds. there was long and short hair all over one bed and makeup on the pillow case and short hair all over the second bed. One member of the staff was extremely rude but I reported her to higher management and Jasmine was amazing ! (See above for the good stuff)

    The aesthetic of the hotel is top tier. Plenty of beautiful selfies. Amazing breakfast and kitchen staff. I was upgraded to a suite because after having my sheets changed there was still hair on them. Jasmine upgraded my room and apologized. She ensured the rest of the stay went amazing. The entire kitchen staff was so nice ! The other guests were amazing. the music was so pretty and the Christmas spirit was everywhere! aside from those beginning hiccups the stay was nice. Had Jasmine not been there I would have left. Also a member of the housecleaning who came to change the sheets the first time was so nice ! she listened and changed the sheets without any questions, unfortunately they still had hair on them.

    Stayed in December 2022

  • Reviewed: 29 November 2022

    7.0
    Good potential for an excellent hotel but falls short.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 6 nights

    Staff was non-responsive. I left an air pod in the room when I checked out at 5am. at 10 am I called from the airport to ask if they would look for it for me. the operator said that he would tell the manager and she would get back to me about this. No response. the next week I called and talked again to he operator. He again said that they would have the manager call me. no response. I called a third time and asked about my air pod and again the operator appolgize for my troubles and promised me that the manager would call me to tell me something about the air pod. This time I did receive a call from the hotel but missed it. They did not leave a message and when I called back within 10 minutes of the call the front desk said that they did not know who called me and asked around but no-one knew anything about the call. No one ever called back. I have given up.

    We had a nice breakfast there.

    Stayed in November 2022

  • Reviewed: 4 September 2022

    10
    Weekend getaway was perfect.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    I can’t think of anything. Expectations exceeded.

    I was a little surprised at the prices for breakfast until the plates arrived. Giant portions! Absolutely amazing food. In the end, I would gladly pay again for what we ate. Rooftop bar is a great place to grab a drink.

    Stayed in September 2022

  • Reviewed: 30 August 2022

    9.0
    Great hotel in a great location
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    Location was great! Great restaurants and bars within walking distance from hotel. Room was spacious and clean. Definitely will be visiting again sometime soon

    Stayed in July 2022

  • Reviewed: 8 March 2022

    10
    Great Hotel in a great location
    • Leisure trip
    • Family with young children
    • Standard Guest Room with 2 Queen Bed
    • Stayed 2 nights

    The Memphian is a brand new hotel in the midtown are of Memphis across the street from Overton Square (an area robust with restaurants and stores). The interior is beautifully done in a pop contemporary style that is fun and so creative. The midtown area is accessible to all areas of Memphis and parking is in a secure lot adjacent to the hotel.

    Stayed in March 2022

  • Reviewed: 25 February 2022

    10
    Front desk staff and housekeeping were super amazing and nice!
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    Somehow, I ended up on the tiger and peacock floor before opening hours. When the elevator opened I was shocked by the beauty of the decor. a white female who in the restaurant at the time looked at me as if I stunk and stated very rudely that "The restaurant isnt open yet". So, I asked her how to I book a table. Again, very rudely said "Open table". I just turned around and left out, She was very rude.. Other than that, the room we stayed in and the ambiance of the hotel was nice. Front desk staff was super amazing as well as housekeeping; super nice!

    I absolutely loved the decor of the hotel! Tiger and Peacock is now my new fav spot for drinks and girl talk with friends.! I love it!

    Stayed in February 2022

  • Reviewed: 31 January 2022

    10
    Rediscovered Midtown Memphis and found a new, contemporary hotel.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Excellent location in Midtown; local dining within walking distance from hotel a plus. Next to public parking garage a bonus. Coffee refills much appreciated.

    Stayed in January 2022

  • Reviewed: 26 November 2021

    7.0
    Other than what was wrote above, my stay was perfect!
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    It was our 20th wedding anniversary and I reserved a room with a king size bed a least two weeks in advance,when I checked in for some reason I was moved to a double , just really disappointed!

    Awesome. My wife and I really enjoy the hassle free experience for the breakfast.

    Stayed in November 2021

  • Reviewed: 11 October 2021

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 4 nights
    • Submitted via mobile

    No access to the bar on the roof No pool Allow other vehicles to park

    Stayed in October 2021

  • Reviewed: 10 September 2021

    8.0
    Great stay, would come again for sure!
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Our room was right under the bar and the sound of chairs moving was very loud.

    Great vibe, fun decor, excellent cocktails. This was a really fun hotel to stay at!

    Stayed in August 2021

  • Reviewed: 21 August 2021

    7.0
    Pricey disappointment
    • Family with young children
    • Standard Guest Room with 2 Queen Bed
    • Stayed 3 nights
    • Submitted via mobile

    Service levels didn’t meet our expectations. Maybe because the hotel just opened a few months ago or maybe due to Covid. At check in they told me they had no double queen rooms, although we made our reservation months ahead. Didn’t clean our room once in 3 nights. We had to call for clean towels.

    Great location for Rhodes College, lovely decor

    Stayed in August 2021

  • Reviewed: 20 August 2021

    10
    5 Star all the way!
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything was PERFECT! We grasped when we opened the door!

    I felt it was magical!

    Stayed in August 2021

  • Reviewed: 2 August 2021

    9.0
    We will be back
    • Leisure trip
    • Couple
    • Standard Guest Room with 2 Queen Bed
    • Stayed 4 nights
    • Submitted via mobile

    Gym needed to be cleaned. Hallway carpets were dirty.

    Breakfast was terrific. Staff was responsive. Location was perfect!

    Stayed in August 2021

  • Reviewed: 11 April 2024

    5.0
    Won’t be returning because of the dress code at the restaurant.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The restaurant has a dress code! At 11:30 pm we wanted to grab dessert, but we were turned away.

    Conveniently located, room was clean

    Stayed in April 2024

  • Reviewed: 3 June 2023

    1.0
    $400 a night to be treated disrespectfully.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    The rude front desk. It seemed as though no one working there understood they worked at a hotel. When I called for an extra blanket it took four hours to get one, and when I asked for hot water to make tea they told me it was impossible to get any. I would have ordered tea, but the older front desk woman became irate when I had instacarted a small carry on and didn’t want to get barked at for ordering postmates.

    Upstairs bar was okay but the process to get up there was miserable.

    Stayed in May 2023

  • Reviewed: 15 May 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights

    staff at front desk and hostess at rooftop bar not very attentive or helpful. we took the normal lift to rooftop and the thin female hostess slammed the door in our faces after we innocently knocked to get in. Welcome to Memphis :-)

    Stayed in May 2023

Showing 1 – 25

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