21 South Cooper Street, Midtown, Memphis, 38104, United States
#38 of 189 hotels in Memphis
Guests' ChoiceBased on 65 hotel reviews
8.5Cleanliness
9.0
Comfort
9.2
Location
9.1
Facilities
9.1
Staff
8.7
Value for money
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 5 February 2024
Ebony
United StatesI wish there were room service.
The entire staff was phenomenal and extremely accommodating. When I called to explain an issue, Win and Kathryn quickly responded with a solution. Jessica and Cynthia were amazing and very friendly as well! I will be returning to stay again. I love this place!
Stayed in February 2024
Reviewed: 28 January 2024
Steven
United StatesCity of Memphis Tn has a huge crime issue… the hotel needs more security; especially in the parking lot. Cars were broken into and valuables stolen out of them.
🙂Location of businesses on and near Overton Square.. walking distance is a PLUS - no motor transportation is needed!! 😇
Stayed in January 2024
Reviewed: 27 November 2023
Mary
United StatesWater pressure in shower was adequate but not perfect
Location was fabulous. Excellent breakfasts. Great coffee bar. Cool decor.
Stayed in November 2023
Reviewed: 27 September 2023
Roger
United StatesThe pillows. Need to be thicker and sturdier
Location and eclectic style
Stayed in September 2023
Reviewed: 28 August 2023
Antonio
United StatesEvey
Stayed in August 2023
Reviewed: 7 August 2023
Shelia
United StatesNeed a microwave in the rooms
Maybe the decorations.
Stayed in August 2023
Reviewed: 14 July 2023
Tara
United Statesparking was hard to find at night because of the rooftop bar.
eclectic and comfy! great staff
Stayed in July 2023
Reviewed: 2 January 2023
Richard
United Statesmattress is too firm
location
Stayed in January 2023
Reviewed: 16 December 2022
O'briyen
United StatesOriginally I booked a room with two queen beds. there was long and short hair all over one bed and makeup on the pillow case and short hair all over the second bed. One member of the staff was extremely rude but I reported her to higher management and Jasmine was amazing ! (See above for the good stuff)
The aesthetic of the hotel is top tier. Plenty of beautiful selfies. Amazing breakfast and kitchen staff. I was upgraded to a suite because after having my sheets changed there was still hair on them. Jasmine upgraded my room and apologized. She ensured the rest of the stay went amazing. The entire kitchen staff was so nice ! The other guests were amazing. the music was so pretty and the Christmas spirit was everywhere! aside from those beginning hiccups the stay was nice. Had Jasmine not been there I would have left. Also a member of the housecleaning who came to change the sheets the first time was so nice ! she listened and changed the sheets without any questions, unfortunately they still had hair on them.
Stayed in December 2022
Reviewed: 29 November 2022
Herbert
United StatesStaff was non-responsive. I left an air pod in the room when I checked out at 5am. at 10 am I called from the airport to ask if they would look for it for me. the operator said that he would tell the manager and she would get back to me about this. No response. the next week I called and talked again to he operator. He again said that they would have the manager call me. no response. I called a third time and asked about my air pod and again the operator appolgize for my troubles and promised me that the manager would call me to tell me something about the air pod. This time I did receive a call from the hotel but missed it. They did not leave a message and when I called back within 10 minutes of the call the front desk said that they did not know who called me and asked around but no-one knew anything about the call. No one ever called back. I have given up.
We had a nice breakfast there.
Stayed in November 2022
Reviewed: 4 September 2022
Michael
United StatesI can’t think of anything. Expectations exceeded.
I was a little surprised at the prices for breakfast until the plates arrived. Giant portions! Absolutely amazing food. In the end, I would gladly pay again for what we ate. Rooftop bar is a great place to grab a drink.
Stayed in September 2022
Reviewed: 30 August 2022
Collin
United StatesLocation was great! Great restaurants and bars within walking distance from hotel. Room was spacious and clean. Definitely will be visiting again sometime soon
Stayed in July 2022
Reviewed: 8 March 2022
Andrea
United StatesThe Memphian is a brand new hotel in the midtown are of Memphis across the street from Overton Square (an area robust with restaurants and stores). The interior is beautifully done in a pop contemporary style that is fun and so creative. The midtown area is accessible to all areas of Memphis and parking is in a secure lot adjacent to the hotel.
Stayed in March 2022
Reviewed: 25 February 2022
Kimberly
United StatesSomehow, I ended up on the tiger and peacock floor before opening hours. When the elevator opened I was shocked by the beauty of the decor. a white female who in the restaurant at the time looked at me as if I stunk and stated very rudely that "The restaurant isnt open yet". So, I asked her how to I book a table. Again, very rudely said "Open table". I just turned around and left out, She was very rude.. Other than that, the room we stayed in and the ambiance of the hotel was nice. Front desk staff was super amazing as well as housekeeping; super nice!
I absolutely loved the decor of the hotel! Tiger and Peacock is now my new fav spot for drinks and girl talk with friends.! I love it!
Stayed in February 2022
Reviewed: 31 January 2022
Douglas
United StatesN/A
Excellent location in Midtown; local dining within walking distance from hotel a plus. Next to public parking garage a bonus. Coffee refills much appreciated.
Stayed in January 2022
Reviewed: 26 November 2021
Jonathan
United StatesIt was our 20th wedding anniversary and I reserved a room with a king size bed a least two weeks in advance,when I checked in for some reason I was moved to a double , just really disappointed!
Awesome. My wife and I really enjoy the hassle free experience for the breakfast.
Stayed in November 2021
Reviewed: 11 October 2021
Steven
United StatesNo access to the bar on the roof No pool Allow other vehicles to park
Stayed in October 2021
Reviewed: 10 September 2021
Kate
United StatesOur room was right under the bar and the sound of chairs moving was very loud.
Great vibe, fun decor, excellent cocktails. This was a really fun hotel to stay at!
Stayed in August 2021
Reviewed: 21 August 2021
Loretta
United StatesService levels didn’t meet our expectations. Maybe because the hotel just opened a few months ago or maybe due to Covid. At check in they told me they had no double queen rooms, although we made our reservation months ahead. Didn’t clean our room once in 3 nights. We had to call for clean towels.
Great location for Rhodes College, lovely decor
Stayed in August 2021
Reviewed: 20 August 2021
Shannon
United StatesEverything was PERFECT! We grasped when we opened the door!
I felt it was magical!
Stayed in August 2021
Reviewed: 2 August 2021
Lesley
United StatesGym needed to be cleaned. Hallway carpets were dirty.
Breakfast was terrific. Staff was responsive. Location was perfect!
Stayed in August 2021
Reviewed: 11 April 2024
Merredith
United StatesThe restaurant has a dress code! At 11:30 pm we wanted to grab dessert, but we were turned away.
Conveniently located, room was clean
Stayed in April 2024
Reviewed: 3 June 2023
Mary
United StatesThe rude front desk. It seemed as though no one working there understood they worked at a hotel. When I called for an extra blanket it took four hours to get one, and when I asked for hot water to make tea they told me it was impossible to get any. I would have ordered tea, but the older front desk woman became irate when I had instacarted a small carry on and didn’t want to get barked at for ordering postmates.
Upstairs bar was okay but the process to get up there was miserable.
Stayed in May 2023
Reviewed: 15 May 2023
Rob
Australiastaff at front desk and hostess at rooftop bar not very attentive or helpful. we took the normal lift to rooftop and the thin female hostess slammed the door in our faces after we innocently knocked to get in. Welcome to Memphis :-)
Stayed in May 2023
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content