Reviews of The Peninsula Chicago 5 stars
108 East Superior, River North, Chicago, IL 60611, United States
#2 of 179 hotels in Chicago
Guests' ChoiceReview score
Based on 174 hotel reviews
9.4Score breakdown
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Cleanliness
9.7
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Comfort
9.7
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Location
9.8
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Facilities
9.5
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Staff
9.6
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Value for money
8.5
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Free WiFi
9.6
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Reviewed: 1 May 2024
Revital
Israel1 review10Exceptional- • Leisure trip
- • Family with young children
- • Superior King Room
- • Stayed 2 nights
- • Submitted via mobile
Great location, nice staff, beautiful hotel!
Stayed in April 2024
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Reviewed: 26 April 2024
Michelle
United States14 reviews10“loved the pool and massage”- • Leisure trip
- • Group
- • Grand Premier Double Room
- • Stayed 2 nights
- • Submitted via mobile
slow service at sunday breakfast
breakfast at pierre g was great. great service, value and great food. our lunch in peninsula lobby was excellent. our sunday breakfast service was just ok. slow
Stayed in April 2024
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Reviewed: 18 April 2024
Rupert
United Kingdom39 reviews17 helpful votes8.0“Decent hotel with excellent service but otherwise not exceptional”- • Leisure trip
- • Couple
- • Grand Premier King Room
- • Stayed 1 night
- • Submitted via mobile
Ceilings felt quite low in our room and we didn’t think much of the view (we paid up for a premium view). There was a lot of noisy sirens going off on the street below which made us feel a little like we were staying in an urban war zone. The Chinese food in their restaurant was a bit 2nd rate which really surprised us as we expected more. The service in the restaurant however was very friendly
All the members of staff at the hotel were very attentive and helpful. Bed was very comfortable
Stayed in March 2024
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Reviewed: 15 April 2024
Konstantina
United Kingdom62 reviews15 helpful votes9.0“Amazing hotel in a great location!”- • Leisure trip
- • Group
- • Deluxe King Room
- • Stayed 5 nights
- • Submitted via mobile
There was no breakfast buffet. Only option was overpriced a la cart.
Amazing location, great facilities and comfort. The gym was very well equipped and had an amazing view.
Stayed in April 2024
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Reviewed: 13 April 2024
Kayla
United States1 review10“The Peninsula was nothing short of exceptional!”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted via mobile
The Peninsula Hotel was amazing to me and my family. We went for my son’s 9th birthday which is on St. Patrick’s day and they exceeded my expectations. They were very good to us! My son felt like a king for his birthday. They did a special accommodation for his birthday without us asking. We will definitely be back. The staff was very friendly and always willing to help.
Stayed in March 2024
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Reviewed: 9 April 2024
Cristina
Switzerland21 reviews9 helpful votes9.0Superb- • Business trip
- • Solo traveller
- • Superior King Room
- • Stayed 2 nights
- • Submitted via mobile
It’s simply an exceptional hotel
Stayed in April 2024
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Reviewed: 21 March 2024
Tom
Israel70 reviews8 helpful votes9.0“Great stay! I will come back”- • Business trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 4 nights
Shower head is really old and must be changed to current 5 stars hotel standard as rain mist shower! this is a small issue comparing to all the benefits but the shower experience is poor
Staff service is really next great! everyone is so nice and kind and just helpful, really one of the best service I've seen Location is the amazing! everything is few minutes walk Cleaning is very-very important to me and this hotel is at the highest levels! Room is smart-room with a console that controls almost everything, very convenient I will definitely come back next year
Stayed in March 2024
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Reviewed: 21 March 2024
Alexandra
United Kingdom2 reviews10“Wonderful 10/10. Would say here again in a heartbeat.”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 2 nights
The staff in the Asian restaurant were a bit grumpy with us but besides that everything was incredible.
The service was exceptional. Everyone was so friendly and we had the best time. We were upgraded and there were so many personal touches. We stayed here for our wedding and it couldn't have been more perfect.
Stayed in February 2024
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Reviewed: 19 March 2024
Yijie
Canada4 reviews10“Amazing stay. Will come back and next time I will find at their Shanghai Terrace.”- • Business trip
- • Solo traveller
- • Grand Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
Nothing.
Location. Close to all the luxury retailers and upscale restaurants.
Stayed in March 2024
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Reviewed: 11 March 2024
Jennifer
United Kingdom5 reviews10“Loved the hotel (except breakfast)”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 5 nights
- • Submitted via mobile
Self service breakfast would be much nicer
Breakfast very expensive and no self choice
Stayed in March 2024
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Reviewed: 9 February 2024
Hua
United States16 reviews3 helpful votes9.0“Always as great as Peninsular. Great hotel. Definitely come back”- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
Everything is great. I forgot my AirPod and holder in the room. I called. Housekeeping responded quickly. They found it. And sent them with FedEx per my request.
Wonderful place. Good service. Clean. Good amenities. We went to the Terrace Bar and lunch at Lobby Restaurant. Both provide delicious foods and drinks
Stayed in February 2024
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Reviewed: 2 February 2024
William
United States16 reviews10“Will come again just to stay here. Loved it. Staff was great.”- • Leisure trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
Loved it all
Beautiful rooms and facility
Stayed in January 2024
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Reviewed: 10 December 2023
Tim
United Kingdom5 reviews10Exceptional- • Business trip
- • Solo traveller
- • Grand Deluxe King Room
- • Stayed 5 nights
Nothing ..
Amazing Hotel to stay in , Perfect room well maintained . Excellent Staff
Stayed in October 2023
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Reviewed: 4 December 2023
Cole
United States1 review10Exceptional- • Family with young children
- • Deluxe Suite
- • Stayed 1 night
- • Submitted via mobile
The staff at this hotel were so friendly and helpful. They made our stay so enjoyable and comfortable.
Stayed in November 2023
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Reviewed: 27 November 2023
Kimberly
United Kingdom8 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Grand Premier Double Room
- • Stayed 1 night
- • Submitted via mobile
We were travelling as a family of 6 the staff at breakfast were not willing to accommodate us and were a bit unpleasant.
Beautiful hotel!
Stayed in November 2023
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Reviewed: 16 November 2023
Dorde
Serbia83 reviews5 helpful votes10Exceptional- • Business trip
- • Solo traveller
- • Superior King Room
- • Stayed 4 nights
- • Submitted via mobile
Nothing to complain about
Everything was exceptional. From check-in to check out. I had a very late flight on departure day and was allowed to stay up until 6pm on the day of the check out. A really rare occurrence, even for such upscale hotel.
Stayed in November 2023
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Reviewed: 7 November 2023
Fiona
Canada2 reviews9.0Superb- • Leisure trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted via mobile
Wish guests could make reservations at Pierrot gourmet Would have loved a rain shower head
Loved the room, the beds, the service
Stayed in November 2023
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Reviewed: 3 November 2023
Katherine
Spain4 reviews10“Absolute class!”- • Leisure trip
- • Family with young children
- • Grand Deluxe Double Room
- • Stayed 3 nights
- • Submitted via mobile
Nothing, it was dreamy!
Everything! The attention to detail was magnificent, they have thought of everything and always remembered your name.
Stayed in November 2023
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Reviewed: 26 October 2023
Grace
Hong Kong52 reviews7 helpful votes8.0“A great place to stay, some minor issues Re check in”- • Leisure trip
- • Family with young children
- • Grand Premier Double Room
- • Stayed 2 nights
- • Submitted via mobile
Check in can be better organized
Location is great and rooms are spacious
Stayed in October 2023
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Reviewed: 21 October 2023
Raghdah
Oman1 review10“Comfort and luxury.”- • Leisure trip
- • Solo traveller
- • Superior King Room
- • Stayed 1 night
Room was spacious, clean and comfortable. Ordered In-room dining for dinner and it was so good. Location of hotel is excellent. All staff were very welcoming and helpful. Hotel was nice and a great sanctuary away from the hustle and bustle of the city. Great place to relax and unwind after a long trip or day.
Stayed in October 2023
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Reviewed: 18 October 2023
Guilherme
Brazil1 review8.0Very good- • Leisure trip
- • Couple
- • Executive Suite
- • Stayed 2 nights
i thought breakfast was included in my rate.
Stayed in October 2023
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Reviewed: 28 September 2023
Katherine
United States4 reviews10“We stayed in the Michigan Avenue Suite immediately following a surgery that my husband recently had.”- • Leisure trip
- • Couple
- • Michigan Avenue Suite
- • Stayed 2 nights
The staff was kind, assertive, & willing to meet all of our requests! House keeping went above & beyond stocking us with water, extra pillows, & blankets. The valet was exceptional too; always prompt with getting the car & being attentive to my husband who just had surgery. The location was ideal for getting to the local hospital and they were wonderful with providing a complimentary wheel chair too so we could make it to the follow-up appointment too!
Stayed in September 2023
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Reviewed: 22 September 2023
Fatma
Turkey13 reviews2 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Grand Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
very clean, room is fully equiped, comfortable, kids friendly, very helpful staff
Stayed in July 2023
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Reviewed: 22 September 2023
Fatma
Turkey13 reviews2 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Superior King Room
- • Stayed 2 nights
- • Submitted via mobile
room is fullu equiped, clean, staff, kids friendly
Stayed in July 2023
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