Nothing. Everything was good

Everything was very good. Staff, Restaurant and the facility.

Stayed in March 2024

who needs to be that picky?

No matter the issue, the staff was available and accommodating. Excellent staff (namely Alisa and Jason), beautiful lobby, excellent food and drink, excellent location. Absolutely will be back!

Stayed in April 2024

the rooms were a little noisy at night. we were two floors below the Blu bar and live music played there till 11:00pm each night. Wasn't truly an issue unless one went to bed that early.

we were upgraded to a top floor and were able to eat on the club level for breakfast and snacks.

Stayed in April 2024

Rooms very spacious, great views from room as well as the top floor pool area. The location was perfect, right in the heart of the city and a close walk to the public market. The history of the space and the decor was all upkept very well. Breakfast was delicious and the bar, restaurant, and cafe were all very chic. The staff was incredibly friendly and the amenities were nice. No complaints, will definitely be staying here again next time I am in Milwaukee.

Stayed in February 2024

There was one employee at the bar who was very rude. Besides her, everyone was so friendly.

Amazing hotel! Lots of history. Friendly staff. Comfy beds. Good location. Yummy food. Will for sure be back again.

Stayed in April 2024

nothing

This historical hotel is a gem! One gets transported back to a diffferent opulant era where details matterd.

Stayed in April 2024

Too long of a line for registration/check in and check put and breakfast Cafe had long wait list, sent to lobby bar for breakfast, understaffed, only one waiter, led to long wait time for breakfast

Exceptional service, historic design

Stayed in April 2024

Check in was at 3pm and half of our group got there at 3: 45pm and room wasn't ready and was told a 20 min wait-- ok fine. Then my group arrives around at 4:15 pm, stands in line 15 minutes and then told our room isn't ready and will be 2- 2 1/2 hrs which is totally not acceptable when have young children with us. They offer a different room which are not suites and $100 meal credit if we want to get in a room asap, but they didn't offer it to the rest of my party with had already been waiting in the lobby almost an hour and with all our kids we wanted the suites and rooms we paid for so we declined. So we were told 2-2 1/2 hrs to get into our room, but the rest of our party told 20 mins but had already waited 45 mins by them we got there, so off to a bad start. This process was extremely frustrating. Then 10 mins later they told us both our rooms are ready so I am bewildered what the issues were that day-- Friday 29th March. I didn't like that we have to pay for parking and the amount that is charged.

Beautiful historical hotel in a prime location in Downtown Milwaukee. Enjoyed the pool and walking around the hotel to look at all the grandeur. The King Suite I booked was spacious for a family with kids and clean. The shower head was amazing in the rooms on 6th floor as it was like rain falling down. Excellent Cafe with great cookies and pastries. Bell hop staff was so kind, polite, and helpful as we traveled with children and had lots of things to bring to our room. We parked in the ramp and once checked in then bell hop came out to our vehicle to bring bags to our room. Housekeeping was great too as we declined them to come every day but when we needed more towels and to take trash out they came to our room so fast. The hotel is close to so many downtown attractions that we walked to some of them.

Stayed in April 2024

We loved everything!

Beautiful hotel and very friendly staff.

Stayed in March 2024

I don't live there. Piano felt out of tune.

Classic Great art and piano. Good to bring families that can't get enough running.

Stayed in March 2024

We only wish we could have stayed longer.

The spa and amenities in the Lounge were above and beyond our expectations. The staff was friendly, outgoing and went above and beyond to meet our needs.

Stayed in March 2024

Nothing

Always a wonderful stay..

Stayed in March 2024

It was unfortunate that the grandfather clock chimed every 15 min through the night. Our room was very close to it.

Beautiful hotel, staff was nice. Good location for walking to Fiserv Forum

Stayed in March 2024

I liked everything

The whole experience

Stayed in March 2024

Wine overpriced

Na

Stayed in March 2024

Nothing

Elegant. Historical

Stayed in February 2024

None

Very good place to go for a romantic weekend

Stayed in February 2024

Great breakfast. Old world charm.

Stayed in February 2024

It’s gorgeous! Staff was sooo friendly. Best hotel we’ve ever stayed at!!! Clean. Great food. Amazing view! Pool was perfect and the view from the pool was perfect. I went to the pool at sunrise and it was such a gorgeous view!

Stayed in January 2024

The food was very expensive, but I will say it wasn’t surprising because hotel restaurants charge more and the food was great.

The hotel is very beautiful, very welcoming, amazing location and amazing staff. Nice music, great food, and so much more. We loved it and love the room😀🌸💘

Stayed in February 2024

Parking is expensive.

Valet parking is a luxury we use hee but it is $42. Blu is a must but get there right when it opens to get the view experience. We always do the cafe for breakfast. Affordable and good. Employees are wonderful

Stayed in February 2024

The difficulties in getting a drink at the pool.

The service given by the staff was impeccable.

Stayed in February 2024

Everything was great.

The staff were exceptional. The hotel is stunning, so much history and beautifully kept. We were so comfortable!

Stayed in January 2024

The food and beverages were not fabulous. The lobby charcuterie was good. But the breakfast sandwiches were bland and the drinks up at the lounge and smoothie in the cafe were not good. The hotel was lovely. They need to work on their food.

It’s iconic and beautiful. The pool and lounge have amazing views. The lobby is sensational.

Stayed in January 2024