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  5. Reviews of The Point Hotel & Suites Universal

Reviews of The Point Hotel & Suites Universal 3 stars

7389 Universal Boulevard, Orlando, FL 32819, United States

#386 of 386 hotels in Orlando

Guests' Choice

Review score

Based on 3306 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    9.0

  • Facilities

    8.1

  • Staff

    8.4

  • Value for money

    8.2

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 31 May 2024

    7.0
    Would Stay Again
    • Leisure trip
    • Family with young children
    • Deluxe One-Bedroom Suite with Spa Bath
    • Stayed 2 nights
    • Submitted via mobile

    For a wonderful facility, I always find it disappointing when hotels don't have restaurants open late. At least stay open until 10p on weekends. Though that is an issue at most places, not just this one. As well, the televisions in the rooms were small and outdated. It was difficult just trying to flip through the channels to see what was on. The quality of both the video and audio were sub-par, so it was difficult trying to relax and watch TV.

    The rooms have plenty of space, private balconys, and wonderful bathrooms. The breakfast, though on the pricey side, was delicious and was a big helping. I actually recommend one plate and sharing.

    Stayed in May 2024

  • Reviewed: 30 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe One-Bedroom Suite with Spa Bath
    • Stayed 2 nights
    • Submitted via mobile

    The film around the pool edge

    The room was amazing

    Stayed in May 2024

  • Reviewed: 29 May 2024

    8.0
    Front desk staff was very helpful
    • Leisure trip
    • Couple
    • Executive King Studio with Wet Bar
    • Stayed 2 nights
    • Submitted via mobile

    The pool and hot tub wasn’t clean never saw anyone cleaning the pool area at all pool and hot tub could be at least cleaned with a net on top stuff floating on top

    Out of the way from heavy traffic

    Stayed in May 2024

  • Reviewed: 28 May 2024

    8.0
    It was good and will defenely stay again.
    • Leisure trip
    • Family with young children
    • King Room with Two King Beds
    • Stayed 3 nights
    • Submitted via mobile

    No music on the pool area , no grab and go station for soda or water,snacks. No ice machine.

    Clean , friendly staff nice properly . Like the pool,food and service were good.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    8.0
    Our stay was great because of the convenience in the location and the great staff! Hotel needs to be remodeled and deepl
    • Leisure trip
    • Couple
    • Deluxe One-Bedroom Suite with Spa Bath
    • Stayed 3 nights
    • Submitted via mobile

    The hotel room was not clean.

    The location was very convenient for all parks surrounding the area.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    7.0
    Nice pool
    • Leisure trip
    • People with friends
    • King Room with Two King Beds
    • Stayed 6 nights
    • Submitted via mobile

    There was no room service. I requested for my room to be cleaned but it wasn't done. Towels were dropped off. The blow dryer in the room was old and broken. There was an additional blow dryer delivered when I requested it. The shower was very hard to turn in and it ran even when it was turned off.

    The pool was really nice. The temp was good. The size of the room was large and comfortable.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    8.0
    Great location and value for money; in walking distance to I-Drive.
    • Leisure trip
    • Family with young children
    • Deluxe One-Bedroom Suite with Spa Bath
    • Stayed 10 nights

    The bed in the bedroom was noisy and it was a little too soft. The dryer was noisy, and the agitator in the washer was loose. The elevator took too long to arrive after calling it.

    The staff was friendly and accommodating throughout the entire stay. The room was clean and tidy and the hotel was in an optimal location.

    Stayed in May 2024

  • Reviewed: 18 May 2024

    8.0
    Enjoyed my stay Would return if I’m in the area
    • Business trip
    • Solo traveller
    • Deluxe One-Bedroom Suite with Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    There was wet paint on the door to go outside on the backside of the property

    I enjoyed the room & the breakfast was great

    Stayed in May 2024

  • Reviewed: 18 May 2024

    7.0
    Have been there multiple times and will go back again , all in all but a bad place to stay but we have had much better e
    • Leisure trip
    • Couple
    • Deluxe One-Bedroom Suite with Spa Bath
    • Stayed 2 nights
    • Submitted via mobile

    Many units privately owned . This unit had a few issues . Pots and pan selection were horrible , 1 1qt sauce pan a huge Dutch oven 1 fry pan with the teflon coming off , microwave light didn’t work, curtains for slider very hard to slide and torn . Water pressure was horrible in shower and if someone turn on the water in the kitchen your shower temperature changed . Hadn’t had that happen in 30 years lol . The spa tub finish was dull look clean until we hit it with a magic eraser then decided wasn’t worth it to clean it . Ice maker didn’t work , had an ice bucket so went to find the ice machine , they don’t have any you have to go downstairs to the lobby get ice from the kitchen .

    Location and staff were excellent.

    Stayed in May 2024

  • Reviewed: 17 May 2024

    9.0
    Would definitely stay here again!
    • Leisure trip
    • Family with young children
    • Deluxe One-Bedroom Suite with Spa Bath
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast buffet is not very good.

    Rooms were very spacious and clean.

    Stayed in April 2024

  • Reviewed: 14 May 2024

    8.0
    Great place to stay if you have the bigger one bedroom suite
    • Leisure trip
    • Couple
    • Deluxe One-Bedroom Suite with Spa Bath
    • Stayed 7 nights

    We didn't realize that there were 2 different sizes of rooms for 1 bedroom suites. This time we had a small size with vary limited closet space everywhere.

    The location was perfect for us.

    Stayed in April 2024

  • Reviewed: 13 May 2024

    8.0
    Fantastic stay for a couple, close to all areas!
    • Leisure trip
    • Couple
    • Deluxe One-Bedroom Suite with Spa Bath
    • Stayed 5 nights

    Having breakfast included in our stay made mornings way easier. We were able to enjoy the pool while waiting on our other plans for the day.

    Stayed in February 2024

  • Reviewed: 2 May 2024

    9.0
    Operation Manager Nathan and his team were excellent
    • Leisure trip
    • Solo traveller
    • Deluxe One-Bedroom Suite with Spa Bath
    • Stayed 7 nights
    • Submitted via mobile

    Service was very good 😃

    Stayed in May 2024

  • Reviewed: 1 May 2024

    9.0
    Great Value
    • Leisure trip
    • Couple
    • Deluxe One-Bedroom Suite with Spa Bath
    • Stayed 2 nights
    • Submitted via mobile

    Building work across the road and although breakfast was free it was awful quality and hardly any choice other than scrambled eggs! so we didn’t bother with it after the first day.

    Bertha on reception was outstanding and so welcoming.

    Stayed in April 2024

  • Reviewed: 27 April 2024

    7.0
    Good
    • Family with young children
    • Deluxe One-Bedroom Suite with Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    Dining options(lack of)

    Location

    Stayed in April 2024

  • Reviewed: 26 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe One-Bedroom Suite with Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    Traffic around international dr.

    It was clean and convertible

    Stayed in April 2024

  • Reviewed: 26 April 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Deluxe One-Bedroom Suite with Spa Bath
    • Stayed 3 nights
    • Submitted via mobile

    The air didn't work on the first night.

    The layout of my suite.

    Stayed in April 2024

  • Reviewed: 25 April 2024

    8.0
    Felt like home
    • Leisure trip
    • Couple
    • Deluxe One-Bedroom Suite with Spa Bath
    • Stayed 4 nights
    • Submitted via mobile

    The spatub was dirty. Area of the breakfast is so small for that huge hotel. Prices are ok, but if you want, there are planty of stores in a short drive distance.

    The hotel is a stile of airbnb. You have an apartment and everything in it. Planty of parking.

    Stayed in April 2024

  • Reviewed: 20 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe One-Bedroom Suite with Spa Bath
    • Stayed 2 nights
    • Submitted via mobile

    No drink machines or snack machines

    Location, comfortable

    Stayed in March 2024

  • Reviewed: 18 April 2024

    8.0
    Great value
    • Business trip
    • Family with young children
    • Deluxe One-Bedroom Suite with Spa Bath
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast is mediocre

    Big rooms, comfortable bed, large pool

    Stayed in March 2024

  • Reviewed: 12 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe One-Bedroom Suite with Spa Bath
    • Stayed 3 nights
    • Submitted via mobile

    Nice clean room, very good value. Just missing enough cooking utensils and bowls for 3 people.

    Stayed in April 2024

  • Reviewed: 12 April 2024

    8.0
    Bertha at the front desk was awesome. I think was her name. She there in the evenings. She made us feel right at home.😁
    • Leisure trip
    • Family with young children
    • Deluxe One-Bedroom Suite with Spa Bath
    • Stayed 4 nights
    • Submitted via mobile

    Not having a luggage holder to carry our bags to the room.😢

    The pool was nice. The cabana was nice and loved the hot tub. The bed and pillows were so comfy

    Stayed in March 2024

  • Reviewed: 10 April 2024

    8.0
    The point hotel and suites was a good location and had friendly staff, wish there were more onsite activities.
    • Leisure trip
    • Family with young children
    • King Room with Two King Beds
    • Stayed 3 nights
    • Submitted via mobile

    I don’t like that housekeeping has to be paid to come during your stay. I also wish they had a vending machine or store where food and little essentials could be purchased anytime.

    I liked the cleanliness and friendly staff. The location was also good.

    Stayed in April 2024

  • Reviewed: 10 April 2024

    8.0
    Good location with a big room and great for short trip
    • Leisure trip
    • Couple
    • Executive King Studio with Wet Bar
    • Stayed 3 nights
    • Submitted via mobile

    Parking was complex, slow and old elevator, extra fee for cleaning room

    The location and the size of the room

    Stayed in April 2024

Showing 1 – 25

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