Waiting for the server at dinner time it seem short staff .

Didn’t have breakfast today

Stayed in April 2024

Could hear music being played through wall of room next-door.

Free attached parking was a nice feature. The upgraded decor in the room was also nice. Great bathroom.

Stayed in April 2024

I couldn't borrow an umbrella (it was raining when I stayed). Paying a service charge on a "breakfast included" rate

Nice big room, super clean, friendly staff

Stayed in April 2024

The drinks at the bar tastes more juice then anything I ordered a long island ice tea it tasted like lime juice

Stayed in March 2024

It appeared that the carpet under the window hadn’t been vacuumed for some time. The TV was temperamental.

The room was great!! Nice view of the city. Desk was nice. Bed super comfortable. Bathroom clean and spacious. Great hotel room

Stayed in March 2024

My only complaint was that the room thermostat did not allow for any changing of the temperature. The allowed range was as low as 65 degrees and it wouldn't let me decrease the temp. I'd change it to 65 (I was sweltering) on the screen and it would show but it wouldn't go down in actuality...it actually went up to 74, which feels very warm when there's no circulation or fresh air. Maybe check the thermostats or add more directions for adjusting.

Rooms are very comfortable and clean. I love the new renovations. The bathroom was spotless and love the amenities...felt like a resort hotel. This is my third stay in three months and the hotel staff has always been amazing!

Stayed in March 2024

Proximity to convention center was perfect

Stayed in March 2024

The hotel was still under construction but it wasn’t bad.

The rooms were really nice. The faculty was very pleasant as well

Stayed in February 2024

The remodeling they are doing will make it even nicer.

Stayed in February 2024

That ramp going to the garage.

Clean new and comfy

Stayed in January 2024

Be careful of the parking. Our car got broken into while we were there. The breakfast was not good. Undercooked food and the waiter didn’t want to refund us our meal but the ladies’s at the front desk were very accommodating and credited our breakfast.

It’s going through renovations

Stayed in January 2024

Shower heads.. no continental breakfast

Stayed in February 2024

No basics in the bathroom, not even a bar of soap to wash your hands after using the bathroom, which is odd. (I get having the shower toiletries on the wall). The price is reasonable, especially since it’s in the middle of a renovation. I fear they’ll double once it’s done.

Staff at desk and restaurant/bars were super nice. Stayed here two weeks ago and you can see the renovations coming along.

Stayed in February 2024

Bar and restaurant understaffed Food sad

Staff wicked friendly

Stayed in January 2024

Had fire alarm go off at 5 AM, needed to evacuate. difficult to take stairs down from 7th floor. My husband is mobility impaired and had greater difficulty. Stairway railing was very dirty and left our hands black, I have a bandage on my hand which became soiled. Need to post a sign on exit door for elevator to parking garage to go that way. We tried to use main elevator upon checking out.

Breakfast was good and easily accessible. Dinner was also excellent. Enjoyed the decor and comfort of the room. Very friendly and helpful staff. Near attractions.

Stayed in December 2023

Hallways to garage had mildew on the walls.

The rooms were beautiful

Stayed in December 2023

Nothing to improve on really. Just perhaps a toaster at breakfast. Everything was great!

We were going to see Jo Koy right there in the County Center next door and decided on the location out of sheer convenience. To our surprise, it was absolutely lovely! The staff are amazing and hospitable. The room was SPOTLESS clean. The sheets smelled fresh and amazing. The bed was comfortable. Even the breakfast was adorable (typical hotel stuff although I would suggest putting a toaster out to toast the bagels). I wish there were more things to do in Poughkeepsie - because I would go back!

Stayed in November 2023

We stayed there r extra nights ..so much to do in the area.

Stayed in November 2023

Big room..great view over the Hudson

Stayed in November 2023

Room was clean and the staff was friendly

Stayed in November 2023

The Grand has always been a lovely place but it is starting to look very run down. The rooms are being redone which is nice. The bathrooms are very nice but definitely not worth the price you pay. Complementary breakfast is okay but nothing special. The staff were friendly and helpful.

Stayed in September 2023

The television kept skipping and the continental breakfast wasn't that great.

The room was nice and the bathroom was amazing. The Crabtree and Evelyn products were my favorite things about the room.

Stayed in November 2023

Lovely and grand

Stayed in November 2023

Heat and hot water. There was construction going on the 10th floor that may have affected those.

We were fortunate to have someone at the front desk that went above and beyond in making our stay so great. While all the customer service people were very good, Ana Diaz’s customer service skills, communication skills and people skills were exemplary. Those skills, combined with her knowledge of the hotel, surrounding area, restaurants and sites of interest to us were wonderful and something we were able to rely on. We noticed other hotel staff would look to her as a leader when we needed something I would highly recommend The Grand Hotel to anyone because of Ms. Diaz.

Stayed in November 2023