40 Civic Center Plaza, Poughkeepsie, NY 12601, United States
#7 of 15 hotels in Poughkeepsie
Guests' ChoiceBased on 445 hotel reviews
7.9Cleanliness
8.4
Comfort
8.4
Location
8.4
Facilities
7.9
Staff
8.7
Value for money
7.8
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 31 May 2024
Lynette
United StatesWhen booking it stated breakfast was complimentary, it was not. There was blood on the floor and it went unnoticed
The facility was very clean and front desk staff was very nice.
Stayed in May 2024
Reviewed: 28 May 2024
Mundo
United StatesBreakfast.
Stayed in May 2024
Reviewed: 27 May 2024
Nina
United StatesIt was good! The waiters were very kind and helpful but need more training in the ways for setting tables and serving.
Stayed in May 2024
Reviewed: 22 May 2024
Margo
New ZealandLocation….we got lost a lot and no good maps
Rooms were comfy and clean. Dining room also.
Stayed in May 2024
Reviewed: 21 May 2024
Carl
United StatesBreakfast was reasonably priced; however the facility is doing some remodeling and the servers have to fetch food from a distance, meaning less than optimum temperatures and taste. Server Alysaa was great.
Stayed in May 2024
Reviewed: 29 April 2024
Beverly
United StatesWaiting for the server at dinner time it seem short staff .
Didn’t have breakfast today
Stayed in April 2024
Reviewed: 11 April 2024
John
United StatesCould hear music being played through wall of room next-door.
Free attached parking was a nice feature. The upgraded decor in the room was also nice. Great bathroom.
Stayed in April 2024
Reviewed: 7 April 2024
Gareth
United KingdomI couldn't borrow an umbrella (it was raining when I stayed). Paying a service charge on a "breakfast included" rate
Nice big room, super clean, friendly staff
Stayed in April 2024
Reviewed: 1 April 2024
Gourdine
United StatesThe drinks at the bar tastes more juice then anything I ordered a long island ice tea it tasted like lime juice
Stayed in March 2024
Reviewed: 30 March 2024
Cynthia
United StatesIt appeared that the carpet under the window hadn’t been vacuumed for some time. The TV was temperamental.
The room was great!! Nice view of the city. Desk was nice. Bed super comfortable. Bathroom clean and spacious. Great hotel room
Stayed in March 2024
Reviewed: 27 March 2024
Melinda
United StatesMy only complaint was that the room thermostat did not allow for any changing of the temperature. The allowed range was as low as 65 degrees and it wouldn't let me decrease the temp. I'd change it to 65 (I was sweltering) on the screen and it would show but it wouldn't go down in actuality...it actually went up to 74, which feels very warm when there's no circulation or fresh air. Maybe check the thermostats or add more directions for adjusting.
Rooms are very comfortable and clean. I love the new renovations. The bathroom was spotless and love the amenities...felt like a resort hotel. This is my third stay in three months and the hotel staff has always been amazing!
Stayed in March 2024
Reviewed: 27 March 2024
Dawn
United StatesProximity to convention center was perfect
Stayed in March 2024
Reviewed: 29 February 2024
Scot
United StatesThe hotel was still under construction but it wasn’t bad.
The rooms were really nice. The faculty was very pleasant as well
Stayed in February 2024
Reviewed: 27 February 2024
Melanie
United StatesThe remodeling they are doing will make it even nicer.
Stayed in February 2024
Reviewed: 23 February 2024
Chester
United StatesThat ramp going to the garage.
Clean new and comfy
Stayed in January 2024
Reviewed: 13 February 2024
Chelsea
United StatesBe careful of the parking. Our car got broken into while we were there. The breakfast was not good. Undercooked food and the waiter didn’t want to refund us our meal but the ladies’s at the front desk were very accommodating and credited our breakfast.
It’s going through renovations
Stayed in January 2024
Reviewed: 5 February 2024
Holman
United StatesShower heads.. no continental breakfast
Stayed in February 2024
Reviewed: 4 February 2024
Melinda
United StatesNo basics in the bathroom, not even a bar of soap to wash your hands after using the bathroom, which is odd. (I get having the shower toiletries on the wall). The price is reasonable, especially since it’s in the middle of a renovation. I fear they’ll double once it’s done.
Staff at desk and restaurant/bars were super nice. Stayed here two weeks ago and you can see the renovations coming along.
Stayed in February 2024
Reviewed: 22 January 2024
Mary
United StatesBar and restaurant understaffed Food sad
Staff wicked friendly
Stayed in January 2024
Reviewed: 18 December 2023
Lynn
United StatesHad fire alarm go off at 5 AM, needed to evacuate. difficult to take stairs down from 7th floor. My husband is mobility impaired and had greater difficulty. Stairway railing was very dirty and left our hands black, I have a bandage on my hand which became soiled. Need to post a sign on exit door for elevator to parking garage to go that way. We tried to use main elevator upon checking out.
Breakfast was good and easily accessible. Dinner was also excellent. Enjoyed the decor and comfort of the room. Very friendly and helpful staff. Near attractions.
Stayed in December 2023
Reviewed: 4 December 2023
Gayl
United StatesHallways to garage had mildew on the walls.
The rooms were beautiful
Stayed in December 2023
Reviewed: 1 December 2023
S
United StatesNothing to improve on really. Just perhaps a toaster at breakfast. Everything was great!
We were going to see Jo Koy right there in the County Center next door and decided on the location out of sheer convenience. To our surprise, it was absolutely lovely! The staff are amazing and hospitable. The room was SPOTLESS clean. The sheets smelled fresh and amazing. The bed was comfortable. Even the breakfast was adorable (typical hotel stuff although I would suggest putting a toaster out to toast the bagels). I wish there were more things to do in Poughkeepsie - because I would go back!
Stayed in November 2023
Reviewed: 24 November 2023
Andrew
AustraliaWe stayed there r extra nights ..so much to do in the area.
Stayed in November 2023
Reviewed: 24 November 2023
Andrew
AustraliaBig room..great view over the Hudson
Stayed in November 2023
Starzach, Germany
Salardú, Spain
Pokolbin, Australia
Taipei, Taiwan
La Junta, USA
Livermore, USA
Prague, Czech Republic
Riverstown, Ireland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content