Mire storage in bathroom and more lighting

It was clean and beautiful. The breakfast was delicious. Having fresh water and coffee 24/7 was great. John was helpful and very nice. Quiet too.

Stayed in April 2024

Property was in a nondescript area, but I kind of knew that before I booked.

A beautiful vintage property

Stayed in April 2024

The heating unit was a bit noisy but that was ok.

It is a historic building where you can find lots of small details. The staff is very helpful and they go out of their way to make you comfortable.

Stayed in April 2024

All good.

Nice location - walkable distance to excellent restaurants/patiserries, bus stations, and the cable car. Unusually pleasant common room area. Friendly staff. Large room with a table large enough for two people working or eating.

Stayed in April 2024

Beautiful history and premises

Stayed in March 2024

Breakfast time was too short. A half hour longer would be good. The spaces and rooms were clean but in need of fresh paint.

The breakfast was well rounded and better than most hotels. You could have a hot breakfast with eggs, sausage, waffles, or cereal, yogurt and some fruit. Pastries, bagels and English muffins were also available.

Stayed in March 2024

Parking

Cute and staff was helpful

Stayed in February 2024

I thought that there would be a fridge but there isn't, but definitely not a dealbreaker!

Breakfast was provided and it was nice! I do wish that there could be a change in menu everyday. Free cookies, coffee and tea was provided 24/7 too. Staff was always friendly and helpful! The heater in the room was strong and I loved it!

Stayed in March 2024

Nothing to report

Atmosphere, staff, amenities, value for money

Stayed in February 2024

Maintained well but some aspects were a bit tired and old; i.e. cracked sink in bathroom.

Very nice and accommodating staff. Breakfast was very good. Very comfortable, Victorian room with nice furniture. Good location and parking. Excellent and quiet climate control unit.

Stayed in February 2024

Excellent Location and Atmosphere (building, decoration, furniture).

Stayed in February 2024

It took a long time and mentions to three different staff for a light bulb to be replaced ! Most of the prints / pictures on the walls were from an earlier period than the 1890 hotel, but were still attractive.

We enjoyed the large lounge with coffee and tea always avaiiable and the afternoon cookies and sherry. There were plenty of good chairs and sofas and gas fires on. The staff were always helpful and pleasant to deal with. We loved the Victorian decor and furniture throughout.

Stayed in January 2024

The bed was not very comfortable. Lot of processed food at breakfast and not a lot of health options.

The hotel is a very nice building, and the entire hotel is elegantly decorated with a Victorian style. The staff was very friendly and helpful, and they let us use the living room area of the hotel after we checked out and until it was time for us to go to the airport. The room was spacious and clean. We loved the cookies and cherry in the afternoon!

Stayed in January 2024

I have nothing negative to report.

I loved the age of the building and the Victorian decor. The employees were kind, friendly, and helpful. My room was very comfortable and clean, and everything was in working order. The included breakfast was very good. I will definitely stay here again.

Stayed in January 2024

We really loved the quiet location. Yes, the furniture is old, but it is quite comfortable. You really feel like you’ve stepped back in time.

Stayed in January 2024

The breakfast was terrible. The coffee was awful. The croissants were stale. I expected a better breakfast given the expensive room rate.

The hotel is in a good location with very spacious residents lounges. The bedroom was a good size with a small bathroom.

Stayed in January 2024

The only thing I didn't like was that I didn't have more time to stay here longer.

This hotel is amazing with so much character and loaded with antiques on every floor. The staff was great, breakfast was fulfilling, room was great, bed was so comfortable. It was decorated so well for Christmas, so it really put you in the mood for the season. Be sure you sit by one of the two fireplaces downstairs with a cup of tea to take in the feeling of the hotel. The cookies in the afternoon were delicious. You'll love riding on the elevator. I would stay here again in an instant if I'm back in the city again. It is near the end of the California trolley line, so you can get to Chinatown or other parts of the city.

Stayed in December 2023

Everything

Stayed in November 2023

Maybe a bit too much Christmas decoration inside but fun nonetheless Breakfast would have been nice with yoghurt and also fried eggs to go with the other hot items (boiled eggs a bit hard/dry)

Staff were very friendly Afternoon sherry and cookies a nice touch Building had real victorian character to make it feel quite special

Stayed in December 2023

Great hotel near Japantown. Tea and afternoon sherry were nice.

Stayed in December 2023

Everything was fine, very friendly staff, good breakfast

Stayed in October 2023

Beat-up furniture, no restaurants close by

Victorian decor, very comfortable bed, refurbished bathroom, super friendly staff, spacious room, pretty neighborhood

Stayed in December 2023

rooms were quite small, but we did also try and squeeze 3 people with a lot of luggage in one room

Beautiful aesthetics and incredibly friendly staff

Stayed in December 2023

Never May be a rom on street was better

The quiet ensemble Thé central situation

Stayed in December 2023