1590 Sutter Street, San Francisco, CA 94109, United States
#33 of 223 hotels in San Francisco
Guests' ChoiceBased on 392 hotel reviews
8.7Cleanliness
8.8
Comfort
8.8
Location
9.0
Facilities
8.5
Staff
9.3
Value for money
8.3
Free WiFi
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 24 May 2024
Mayra
United StatesNot a big deal but tv in one room didn’t work. That was ok because the other one did.
The character of the hotel was great. Location was great. Staff was amazing, very helpful. Parking is across the street. Huge plus. Was able to park my vehicle and walk or Uber everywhere.
Stayed in May 2024
Reviewed: 19 May 2024
Margaret
United StatesThin walls - nearby guests were talking well past midnight, which was irritating.
Free treats and coffee readily available. Interesting decor. Friendly hosts. Convenient.
Stayed in May 2024
Reviewed: 30 April 2024
Anne
United StatesMire storage in bathroom and more lighting
It was clean and beautiful. The breakfast was delicious. Having fresh water and coffee 24/7 was great. John was helpful and very nice. Quiet too.
Stayed in April 2024
Reviewed: 18 April 2024
Catherine
United StatesProperty was in a nondescript area, but I kind of knew that before I booked.
A beautiful vintage property
Stayed in April 2024
Reviewed: 10 April 2024
Burcu
GermanyThe heating unit was a bit noisy but that was ok.
It is a historic building where you can find lots of small details. The staff is very helpful and they go out of their way to make you comfortable.
Stayed in April 2024
Reviewed: 8 April 2024
Robert
United StatesAll good.
Nice location - walkable distance to excellent restaurants/patiserries, bus stations, and the cable car. Unusually pleasant common room area. Friendly staff. Large room with a table large enough for two people working or eating.
Stayed in April 2024
Reviewed: 6 April 2024
M
United StatesBeautiful history and premises
Stayed in March 2024
Reviewed: 3 April 2024
Mary
United StatesBreakfast time was too short. A half hour longer would be good. The spaces and rooms were clean but in need of fresh paint.
The breakfast was well rounded and better than most hotels. You could have a hot breakfast with eggs, sausage, waffles, or cereal, yogurt and some fruit. Pastries, bagels and English muffins were also available.
Stayed in March 2024
Reviewed: 24 March 2024
Straw
United StatesParking
Cute and staff was helpful
Stayed in February 2024
Reviewed: 18 March 2024
Jessica
SingaporeI thought that there would be a fridge but there isn't, but definitely not a dealbreaker!
Breakfast was provided and it was nice! I do wish that there could be a change in menu everyday. Free cookies, coffee and tea was provided 24/7 too. Staff was always friendly and helpful! The heater in the room was strong and I loved it!
Stayed in March 2024
Reviewed: 29 February 2024
Ruxandra
United StatesNothing to report
Atmosphere, staff, amenities, value for money
Stayed in February 2024
Reviewed: 16 February 2024
Michael
United StatesMaintained well but some aspects were a bit tired and old; i.e. cracked sink in bathroom.
Very nice and accommodating staff. Breakfast was very good. Very comfortable, Victorian room with nice furniture. Good location and parking. Excellent and quiet climate control unit.
Stayed in February 2024
Reviewed: 14 February 2024
Megumi
United StatesExcellent Location and Atmosphere (building, decoration, furniture).
Stayed in February 2024
Reviewed: 31 January 2024
David
United KingdomIt took a long time and mentions to three different staff for a light bulb to be replaced ! Most of the prints / pictures on the walls were from an earlier period than the 1890 hotel, but were still attractive.
We enjoyed the large lounge with coffee and tea always avaiiable and the afternoon cookies and sherry. There were plenty of good chairs and sofas and gas fires on. The staff were always helpful and pleasant to deal with. We loved the Victorian decor and furniture throughout.
Stayed in January 2024
Reviewed: 25 January 2024
Francesca
United StatesThe bed was not very comfortable. Lot of processed food at breakfast and not a lot of health options.
The hotel is a very nice building, and the entire hotel is elegantly decorated with a Victorian style. The staff was very friendly and helpful, and they let us use the living room area of the hotel after we checked out and until it was time for us to go to the airport. The room was spacious and clean. We loved the cookies and cherry in the afternoon!
Stayed in January 2024
Reviewed: 23 January 2024
Christine
United StatesI have nothing negative to report.
I loved the age of the building and the Victorian decor. The employees were kind, friendly, and helpful. My room was very comfortable and clean, and everything was in working order. The included breakfast was very good. I will definitely stay here again.
Stayed in January 2024
Reviewed: 18 January 2024
Fred
United StatesWe really loved the quiet location. Yes, the furniture is old, but it is quite comfortable. You really feel like you’ve stepped back in time.
Stayed in January 2024
Reviewed: 17 January 2024
Mary
IrelandThe breakfast was terrible. The coffee was awful. The croissants were stale. I expected a better breakfast given the expensive room rate.
The hotel is in a good location with very spacious residents lounges. The bedroom was a good size with a small bathroom.
Stayed in January 2024
Reviewed: 12 January 2024
Donald
United StatesThe only thing I didn't like was that I didn't have more time to stay here longer.
This hotel is amazing with so much character and loaded with antiques on every floor. The staff was great, breakfast was fulfilling, room was great, bed was so comfortable. It was decorated so well for Christmas, so it really put you in the mood for the season. Be sure you sit by one of the two fireplaces downstairs with a cup of tea to take in the feeling of the hotel. The cookies in the afternoon were delicious. You'll love riding on the elevator. I would stay here again in an instant if I'm back in the city again. It is near the end of the California trolley line, so you can get to Chinatown or other parts of the city.
Stayed in December 2023
Reviewed: 2 January 2024
Ana
United StatesEverything
Stayed in November 2023
Reviewed: 1 January 2024
Brian
United KingdomMaybe a bit too much Christmas decoration inside but fun nonetheless Breakfast would have been nice with yoghurt and also fried eggs to go with the other hot items (boiled eggs a bit hard/dry)
Staff were very friendly Afternoon sherry and cookies a nice touch Building had real victorian character to make it feel quite special
Stayed in December 2023
Reviewed: 30 December 2023
Patricia
United StatesGreat hotel near Japantown. Tea and afternoon sherry were nice.
Stayed in December 2023
Reviewed: 27 December 2023
Martin
Czech RepublicEverything was fine, very friendly staff, good breakfast
Stayed in October 2023
Reviewed: 14 December 2023
Jane
United StatesBeat-up furniture, no restaurants close by
Victorian decor, very comfortable bed, refurbished bathroom, super friendly staff, spacious room, pretty neighborhood
Stayed in December 2023
Paris, France
Atyraū, Kazakhstan
Kill Devil Hills, USA
Phoenix, USA
Da Nang, Vietnam
Soko Banja, Serbia
Tiruvannāmalai, India
Belgorod, Russia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content