1590 Sutter Street, San Francisco, CA 94109, United States
#33 of 223 hotels in San Francisco
Guests' ChoiceBased on 392 hotel reviews
8.7Cleanliness
8.8
Comfort
8.8
Location
9.0
Facilities
8.5
Staff
9.3
Value for money
8.3
Free WiFi
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 May 2023
Kimberly
United StatesThere is nothing about the hotel, really. This was a last-minute vacation, so I didn't look at the municipal transportation to be able to use the stops very close. This would have made my stay so much nicer..
A beautiful, quaint bed and breakfast. Very quiet,nice breakfast, and an afternoon treat.
Stayed in May 2023
Reviewed: 18 May 2023
David
AustraliaThe room on the top floor was small with a double bed (not queen) and one side was against the wall which made it hard to get out being older
A lovely place to stay. Wonderfull furniture and fire places to and a very comfy lounge to relax and read There was even Sherry and biscuits at 4 pm until 6. very good breakfast too with great staff in the dinning room
Stayed in May 2023
Reviewed: 14 May 2023
Georgina
United Kingdomsome of the facilities were a bit dated, the bathroom was clean but old and a bit in need of attention.
The staff were welcoming and friendly, and the building is curious, it was interesting to read about the history. The breakfast was great and the room was comfortable.
Stayed in May 2023
Reviewed: 6 May 2023
Susana
United StatesI liked all of it.
The architecture, interior design, the feeling of being in a different era, the breakfast, friendly staff.
Stayed in April 2023
Reviewed: 26 April 2023
Ron
CanadaThe breakfast was good, but after a week, it would have been nice to get eggs cooked another way and different fruits
Very comfortable bed and quiet room
Stayed in March 2023
Reviewed: 23 April 2023
Michelle
United StatesN/A
This place is gorgeous
Stayed in April 2023
Reviewed: 11 April 2023
Dee
CanadaThere was nothing we didn’t like
The property was Andy lovely. The room was immaculate and the bed was so comfortable. The front desk staff were very friendly and helpful. Loved the tea, cookies and sherry every evening.
Stayed in April 2023
Reviewed: 6 April 2023
Cliff
United KingdomQuirky
Stayed in April 2023
Reviewed: 20 March 2023
Gemma
Canadano air conditioning I imagine in summer it’s very hot. the view from the window was awful and the shower head was way too low. noise from upper levels through ceiling.
full of character, very friendly helpful staff, the bed was so comfy! they have a car that takes you wherever you want to go in town for free.
Stayed in March 2023
Reviewed: 9 March 2023
Andrew
United KingdomNothing
Old world charm, comfortable and homely. The staff were very friendly and knowledgeable.
Stayed in February 2023
Reviewed: 6 March 2023
Daniel
FranceEverything was wonderful. From my room to the staff, I had no complaints.
Stayed in March 2023
Reviewed: 5 March 2023
Elaine
United StatesDrinks and water not hot enough. Cups were too small. lighting in room too dark
Decent breakfast
Stayed in March 2023
Reviewed: 2 March 2023
Sofia
Spainit was cold at night (bad window insulation)
old charm, cosy and well kept hotel. Wonderful and always helpful staff
Stayed in February 2023
Reviewed: 24 February 2023
Deborrah
United Statesthe breakfast said until 9:30 I came down 9:20 and was not allowed to sit in the room and eat
Beautifully decorated Great location parking was very easy Very nice and accommodating staff
Stayed in February 2023
Reviewed: 20 February 2023
Liu
United StatesStaff are nice and welcome. I appreciate that they serve hot tea and coffee 24/7. Breakfast is lovely
Stayed in February 2023
Reviewed: 16 February 2023
Alexis
Francethe hour for the breakfast
the big size of the bed and the decoration of the room
Stayed in February 2023
Reviewed: 15 February 2023
Julie
United StatesThe shower needed a little more love.
We always appreciate an evening sherry and cookie!
Stayed in February 2023
Reviewed: 11 February 2023
Sharon
South AfricaNothing. it was all good.
Quaint decor. Very inviting parlour with gas fires, complimentary tea/coffee throughout the day and cookies and sherry in the later afternoon. Excellent breakfast.
Stayed in February 2023
Reviewed: 1 February 2023
Jorge
United StatesCan't think of anything.
I never expected breakfast or late afternoon cookies. This was an added plus!
Stayed in January 2023
Reviewed: 25 January 2023
Mary
United StatesI had someone in the room above me one night whose steps made the floor squeak, but they quieted down.
great location, comfortable room and bed, nice staff
Stayed in January 2023
Reviewed: 25 January 2023
Timo
FinlandThe toilet blocked two times in a three day's trip. The orange juice in the breakfast was the poorest ever.
A nice Victorian house with charm. The Sherry Times in the afternoons by the fireplaces were luxurious.
Stayed in January 2023
Reviewed: 21 January 2023
Adrianna
United StatesNothing
The decor is beautiful and comfortable. The staff was warm and helpful.
Stayed in January 2023
Reviewed: 21 January 2023
Adrianna
United StatesNothing
The room was very comfortable and clean. The staff was exceptional. The breakfast was hearty and delicious.
Stayed in January 2023
Reviewed: 20 January 2023
Berg
United StatesNothing.
Older architecture and decor but with modern amenities.
Stayed in January 2023
Reviewed: 16 January 2023
Sandra
United StatesThe hotel is beautiful. We enjoyed our stay very much. The history is amazing and we were happy to be able to do a little ghost hunting during our stay. The staff were fantastic and so friendly and welcoming.
Stayed in January 2023
Paris, France
Atyraū, Kazakhstan
Kill Devil Hills, USA
Phoenix, USA
Da Nang, Vietnam
Soko Banja, Serbia
Tiruvannāmalai, India
Belgorod, Russia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content