10 Avery Street, Theatre District, Boston, MA 02111, United States
#74 of 93 hotels in Boston
Guests' ChoiceBased on 41 hotel reviews
8.1Cleanliness
8.6
Comfort
8.9
Location
8.7
Facilities
8.2
Staff
8.4
Value for money
7.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 30 October 2023
Wolfgang
Germanythe breakfast was very poor in quality and service. the bar was most of the time closed and there was no foodservice at our arrival available. only room service. all in all not RC standart
Stayed in October 2023
Reviewed: 20 October 2023
Nicola
IrelandBreakfast although included there was an additional charge for certain items, would have expected with price of room that this would have been included.
Stayed in October 2023
Reviewed: 31 May 2022
Maree
AustraliaArriving guest experience was poor from door to reception. Concierge lacked experience. Foyer bar closed Sunday evening on a holiday weekend. Why pay for internet and to use pool /gym when I paid 1000s for 2 nights. Post Covid need to improve!!!!
location
Stayed in May 2022
Reviewed: 28 March 2022
Darice
United Statesno place to eat for lunch or breakfast. this was unacceptable and many people I spoke to felt similarly.
clean and nice linens
Stayed in March 2022
Reviewed: 3 January 2022
Ken
United Statesroom service hours were unacceptable and may cause us to not stay at Ritz any longer.
location and elegance
Stayed in December 2021
Reviewed: 20 June 2021
James
United StatesThe bar was not open
Stayed in June 2021
Reviewed: 18 November 2023
Dustin
United StatesSome of the staff weren’t friendly. And I was asked when confirming the reservation if there was a special occasion. I told them my birthday was the day I checked in. There wasn’t any kind of gift or concession.
It was a very nice room.
Stayed in November 2023
Reviewed: 1 November 2023
Rakesh
IndiaIt’s not at all a five star property. And anybody can go in the morning to breakfast area to see that the property has no interest in hosting its guests.
I didn’t know that “Brand Ritz Carlton “ has a budget hotel in Boston.
Stayed in October 2023
Reviewed: 8 September 2023
George
United StatesUnless one was going to the Common, the location was horrible. It is located off the Common on a one-way street. Boston does not have many taxis, so one uses Uber to get around. The one-way small and congested street makes it very difficult for drivers. Also, the Ritz has a lot of nerve-charging guests for wifi use.
Stayed in July 2023
Reviewed: 12 April 2023
Kathy
United StatesGreat location. Friendly staff.
Stayed in April 2023
Reviewed: 27 December 2022
Sarah
United Kingdompure luxury
Stayed in December 2022
Reviewed: 25 December 2022
Michael
United Statesperfect
it’s the Ritz! it was perfect!
Stayed in December 2022
Reviewed: 27 December 2021
Quisumbing
United StatesThe room fridge didn't seem to work (we couldn't open one of the doors).
We were doing a staycation in our own city, and thoroughly enjoyed it. We booked two rooms, and both were upgraded to suites. The rooms were huge and tastefully appointed, with great views of Boston Common. The layout of the suites was very nice (two powder rooms!) The staff were very efficient and polite. We also enjoyed the in-room treats and the in-house bistro.
Stayed in December 2021
Reviewed: 18 December 2021
Katherine
United Statesin order for you to have an expresso/coffee machine you need to request it
the costumer service is amazing
Stayed in December 2021
Reviewed: 18 October 2023
Jasmine
United StatesThere are no comments available for this review
Stayed in October 2023
Reviewed: 28 August 2023
Santana
United StatesThere are no comments available for this review
Stayed in August 2023
Reviewed: 30 July 2023
Avi
IsraelThere are no comments available for this review
Stayed in July 2023
Reviewed: 26 May 2023
Brittany
United StatesThere are no comments available for this review
Stayed in May 2023
Reviewed: 16 May 2023
Kadir
TurkeyThere are no comments available for this review
Stayed in May 2023
Reviewed: 3 January 2023
Traci
United StatesThere are no comments available for this review
Stayed in December 2022
Reviewed: 17 July 2022
Aly
United StatesThere are no comments available for this review
Stayed in July 2022
Reviewed: 4 February 2022
David
United StatesThere are no comments available for this review
Stayed in February 2022
Reviewed: 28 March 2024
Neal
United StatesThere are no comments available for this review
Stayed in March 2024
Reviewed: 17 March 2024
Ali
United Arab EmiratesThere are no comments available for this review
Stayed in March 2024
Showing 1 – 25
Cuneo, Italy
Chiang Mai, Thailand
Saint Malo, France
Zürich, Switzerland
Montréal, Canada
Bukhara, Uzbekistan
Tiradentes, Brazil
Abraão, Brazil
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content