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Reviews of The Ritz-Carlton Maui, Kapalua 5 stars

1 Ritz Carlton Drive, Kapalua, Lahaina, HI 96761, United States

#5 of 51 hotels in Lahaina

Guests' Choice

Review score

Based on 96 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.3

  • Location

    9.1

  • Facilities

    8.9

  • Staff

    9.4

  • Value for money

    7.6

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 2 November 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King or Queen Room with Ocean View
    • Stayed 6 nights
    • Submitted via mobile

    Great room service. All clean everyday. Really enjoyed the beaches, pools, and amazing restaurants.

    Stayed in October 2023

  • Reviewed: 1 August 2023

    10
    It was a very relaxing, memorable, and enjoyable stay
    • Leisure trip
    • Family with young children
    • Residential One-Bedroom Suite with Garden View
    • Stayed 6 nights

    Only valet parking, lack of a signature restaurant

    Room, Pools and poolside, beach, stores and other amenities, scenery and surrounding nature

    Stayed in July 2023

  • Reviewed: 21 July 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe King or Queen Room
    • Stayed 6 nights

    Food at the pool was not that good. Location is very far from most of the other things to do on the island.

    Beaches nearby was great. Kapalua area is beautiful and so is the resort. Close to golf courses and few restaurants.

    Stayed in June 2023

  • Reviewed: 1 July 2023

    9.0
    Once we changed rooms it was very pleasant.
    • Leisure trip
    • Family with young children
    • Residential One-Bedroom Suite with Garden View
    • Stayed 6 nights
    • Submitted via mobile

    We were initially given our suite which neighboured the elevator,unfortunately the noise of the elevator going up and down was quite bothersome.We complained and were given a quieter suite. It’s unfortunate as I’m sure others may have experienced the same problem. Having to move rooms was an annoying and time consuming.

    Central, quiet and beautifully maintained

    Stayed in June 2023

  • Reviewed: 1 June 2023

    10
    Don’t hesitate , just visit it
    • Leisure trip
    • Couple
    • Deluxe King or Queen Room with Ocean View
    • Stayed 11 nights
    • Submitted via mobile

    Everything was fine

    Amazing stay to stay forever in our minds. 12.000 km of travelling but 👌🏻

    Stayed in May 2023

  • Reviewed: 17 May 2023

    10
    Our stay was outstanding
    • Leisure trip
    • Couple
    • Deluxe King or Queen Room
    • Stayed 8 nights

    No complaints

    The resort was 10 stars!

    Stayed in May 2023

  • Reviewed: 15 May 2023

    9.0
    unforgettable absolutely wonderful experience
    • Leisure trip
    • Family with young children
    • Deluxe King or Queen Room with Ocean View
    • Stayed 6 nights
    • Submitted via mobile

    None

    the beautiful landscape, the pools and comfortable rooms, great service staff

    Stayed in May 2023

  • Reviewed: 2 April 2023

    9.0
    staff and hotel are worth the visit!
    • Business trip
    • Couple
    • King Room with Ocean View - Club Level
    • Stayed 4 nights
    • Submitted via mobile

    rooms need a little update but the hotel overall is beautiful

    quiet and beautiful hotel

    Stayed in March 2023

  • Reviewed: 17 March 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe King or Queen Room
    • Stayed 2 nights

    Property feels a little dated for the amount that you are spending - could definitely go down an eco route to evolve the property in a sustainable way

    Staff were very friendly and helpful and really made our stay

    Stayed in February 2023

  • Reviewed: 14 March 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe King or Queen Room with Ocean View
    • Stayed 3 nights

    The property is beautiful as is the setting. The lobby area and the view from the veranda was fabulous, and very cozy with multiple fire pits. Our partial ocean view room had a wonderful view as well.

    Stayed in March 2023

  • Reviewed: 26 February 2023

    10
    Fantastic and worth every penny
    • Leisure trip
    • Couple
    • King Room with Resort View - Club level
    • Stayed 2 nights
    • Submitted via mobile

    Honestly nothing. Ok, I wish they sold the diffuser that has the “scent” of the hotel at the gift shop instead of only online. It smelled so good, I found myself pausing to deeply inhale while walking through the lobby.

    We were upgraded to the club lounge and it made the stay. The club room was fabulous with almost too many good choices for food and drink. We also visited the spa. It was a first for my husband and he was impressed, but I think it says more that I have been to MANY spas and this was truly the best. Like if I won the lottery, I would fly there just for the spa. Our room was bigger than our first apartment with an enormous bathroom. Even though our view was mostly of the resort, it was still a beautiful scene and we had a wedge of ocean to watch from our lanai. I also took advantage of the complimentary yoga classes and the well maintained walking paths. I only wish we had stayed longer!

    Stayed in January 2023

  • Reviewed: 6 February 2023

    10
    personalized, professional and such the perfect experience
    • Leisure trip
    • Couple
    • King Room with Resort View - Club level
    • Stayed 3 nights
    • Submitted via mobile

    nothing

    luxury service and amenities. phenomenal beds and spa services

    Stayed in February 2023

  • Reviewed: 26 August 2022

    9.0
    great
    • Leisure trip
    • Family with young children
    • Deluxe King or Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    expensive

    clean

    Stayed in August 2022

  • Reviewed: 23 August 2022

    10
    It was, no doubt, the best vacation we have ever experienced.
    • Leisure trip
    • Couple
    • Deluxe King or Queen Room with Ocean View
    • Stayed 2 nights

    The room was an ocean view w/ full kitchen. It was an unexpected upgrade and we absolutely loved it! Cannot thank you enough!!

    Stayed in August 2022

  • Reviewed: 14 August 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King or Queen Room
    • Stayed 5 nights
    • Submitted via mobile

    Nothing!!!

    Our room was faboulous, the location fantastic and employees very nice. It worth every single dollar

    Stayed in August 2022

  • Reviewed: 18 July 2022

    10
    Amazing family vacation!!
    • Leisure trip
    • Family with young children
    • Residential Two-Bedroom Suite with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    We loved everything!

    Everything was amazing!!! The service was exceptional!

    Stayed in July 2022

  • Reviewed: 28 March 2022

    9.0
    beautiful place, excellent service. knocked down one star because the family behind us got greeted with leis & drin
    • Leisure trip
    • Family with young children
    • Deluxe King or Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    it’s a little dated

    lots of amenities and close to the beach.

    Stayed in March 2022

  • Reviewed: 2 March 2022

    9.0
    Nice stay in a beautiful property
    • Leisure trip
    • Couple
    • King Room with Ocean View - Club Level
    • Stayed 3 nights

    The only thing that was not a hit was the check in process. It was in the afternoon and not particularly busy. We noticed one couple that received a warm lei greeting. When we were completing the check in process the staff member welcomed us and stated they had ran out of lei's and had one can on a pineapple orange drink that he handed us........a little disappointing at this level.

    The room was very nice. Balcony with Ocean view was exceptional. Staff was nice and the Club lounge was the best I have experienced. Overall a very positive stay

    Stayed in February 2022

  • Reviewed: 26 February 2022

    9.0
    luxurious
    • Leisure trip
    • Couple
    • Deluxe King or Queen Room
    • Stayed 1 night
    • Submitted via mobile

    I’m not a resort type of person. usually go for airbnbs and more private, secluded type places. but if you want the full spectrum of amenities you can’t go wrong here.

    super nice. our room felt like a little oasis away from everything. such a peaceful balcony with a view of the ocean and mountains. staff are exceptional.

    Stayed in February 2022

  • Reviewed: 23 February 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King or Queen Room with Ocean View
    • Stayed 4 nights
    • Submitted via mobile

    No beach chairs or umbrellas at the beach

    Breakfast buffet was delicious and fresh

    Stayed in February 2022

  • Reviewed: 23 January 2022

    10
    An absolutely magical place. we WILL be back.
    • Leisure trip
    • Couple
    • Deluxe King or Queen Room with Ocean View
    • Stayed 5 nights
    • Submitted via mobile

    perhaps a bit larger and working refrigerators in the room

    every single thing. the location, the views, the staff (especially the staff!) were nothing short of amazing. thanks!

    Stayed in January 2022

  • Reviewed: 29 November 2021

    8.0
    very good
    • Leisure trip
    • Solo traveller
    • Deluxe King or Queen Room with Ocean View
    • Stayed 4 nights

    I was waiting for breakfast at least 20 min, potato was fried on reused smelly oil

    beach

    Stayed in November 2021

  • Reviewed: 14 September 2021

    10
    Overall, we had a great stay and the hotel staff and facilities were excellent!
    • Leisure trip
    • Couple
    • Residential One-Bedroom Suite with Garden View
    • Stayed 7 nights

    More soap bars for sinks and shower.

    The one bedroom residential suites are generously sized and convenient with a full service kitchen and fully stocked for cooking if you so choose. The beds are very comfortable, and there are two balconies to enjoy the beautiful outdoors.

    Stayed in September 2021

  • Reviewed: 30 August 2021

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Residential One-Bedroom Suite with Ocean View
    • Stayed 2 nights
    • Submitted via mobile

    Personal, the location

    Stayed in August 2021

Showing 1 – 25

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