68900 Frank Sinatra Drive, Rancho Mirage, CA 92270, United States
#2 of 8 hotels in Rancho Mirage
Guests' ChoiceBased on 123 hotel reviews
8.7Cleanliness
9.0
Comfort
9.2
Location
9.1
Facilities
8.8
Staff
9.1
Value for money
7.8
Free WiFi
9.2
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End of dialog contentReviewed: 21 May 2024
David
United StatesRenovate the dining room
pool, rooms, beds, and the STAFF and TEAM are amazing!!!!
Stayed in March 2024
Reviewed: 13 March 2024
Debora
United StatesRoom service was not consistent with rest of experience at hotel- both times orders were incorrect. The SPA hours of operation are limited ( closed 2 days a week) and for destination spa resort it should be available
Stayed in March 2024
Reviewed: 16 February 2024
Wyrick
United StatesNothing
Beautifully landscaped and fit seamlessly into the hillside
Stayed in February 2024
Reviewed: 27 December 2023
Kelly
CanadaLocation is amazing walk right out to beautiful hikes
The most amazing place to stay with the best staff, the best food, the best view
Stayed in November 2023
Reviewed: 13 December 2023
Tommy
United StatesGenerally, the hotel was above expectation. Congrats! Food was good fresh and on time. The new rooms were tastefully done and renovated.
Stayed in December 2023
Reviewed: 4 August 2023
Joel
United StatesI liked everything.
Gorgeous. Rooms were beautiful. Staff was fantastic.
Stayed in August 2023
Reviewed: 22 July 2023
Lisa
United StatesRoom had been newly updated. The views are spectacular and the food was delicious. Pools are stunning.
Stayed in July 2023
Reviewed: 10 July 2023
Rafael
United StatesBar server seem over whelmed and understaff. We waiting for drink and then just left with no drink.
The resort grounds
Stayed in July 2023
Reviewed: 30 June 2023
Tina
United StatesBathrooms were dirty near the lobby and the pool.
Views
Stayed in June 2023
Reviewed: 6 June 2023
Jason
United StatesWell the was an alarm that went off in the middle of the night and we had to leave the room at 4am .. then it was announced that it was a false alarm but when we tried to get back in our room the keycard had some how stopped working, so I had to go all the way to reception to get them to give us new cards .. my wife was flying back to the Uk later that morning so was very stressed that she could get back sleep… however when we checked out, the receptionist was very accommodating and undstanding and gave us a discount
The service from all of the staff was exceptional, it made it stand out from other hotels and I will definitely be using the ritz Carlton again
Stayed in June 2023
Reviewed: 15 April 2023
Kelly
United StatesThank you Milton in Guest Services and Chef Noel for making our trip special. our dog Lucy was pampered the entire trip by all staff, but Milton and Noel went above and beyond to make our quick getaway a great one.
Stayed in April 2023
Reviewed: 9 April 2023
Celia
United Statesa bit expensive
views
Stayed in March 2023
Reviewed: 19 November 2022
Edward
United StatesDefinitely need to get the Edge steakhouse open. we would love to dine there on our next trip.
everything
Stayed in October 2022
Reviewed: 7 November 2022
Anna
United Kingdomthere was very little I didn’t like about this hotel, everything was fabulous
From check in to check out everything was great. I have to mention Joseph at the front desk was amazing, couldn’t of been more helpful and he upgraded our group upon arrival. He was definitely a highlight of our trip. The food at this hotel is of a high standard with great staff especially Alan who was our waiter at our last meal who had great recommendations and was very accommodating, however all the staff across the hotel where fabulous and attentive. I could not recommend this hotel enough, I have stayed at this hotel many of times and these standards have been up kept with each stay.
Stayed in November 2022
Reviewed: 16 September 2022
Melanie
United Kingdomvisited lots of times since it opened
beautiful
Stayed in August 2022
Reviewed: 6 September 2022
Sarah
United Kingdomslightly impersonal edge
stunning views, 5 star luxury
Stayed in July 2022
Reviewed: 28 July 2022
Nadin
CanadaThe service and site is amazing. I have to say one of the best stays I have ever stayed in the US.
Stayed in July 2022
Reviewed: 21 July 2022
Patrick
United StatesAdult pool and a jacuzzi were closed. While in cabana on 7/18/22, there was a work crew jack-hammering adjacent to the family pool.
Stayed in July 2022
Reviewed: 27 June 2022
Victoria
United StatesNot 1 thing was wrong
The friendly staff excellent service and personal touch. Outstanding
Stayed in June 2022
Reviewed: 24 June 2022
Kate
United StatesIt surpassed every expectation I had! The facilities were beautiful, and the amenities were exceptional! The room was luxurious and comfortable, and the pools were unbelievable!
Stayed in June 2022
Reviewed: 22 June 2022
Gladys
United Stateswe had contacted a representative a few weeks prior to our stay to reserve a room on the third floor.. when we arrived we were informed that room was not secured. There was nothing that they could do at that point as it was already fully booked.
my go-to when I’m in Palm Springs, absolutely beautiful and incomparable.
Stayed in June 2022
Reviewed: 6 April 2022
Alexandre
United StatesThe restaurant could be better compared to the level of the hotel..
Everything!
Stayed in April 2022
Reviewed: 27 March 2022
Terence
United Kingdomroom not made up on arrival. the terrace of our room was dirty, unswept. some of the terrace seat cushions were missing.
pretty much everything
Stayed in March 2022
Reviewed: 7 March 2022
Manush
United Statesrooms need to more clean & maybe they need to get reed of dirty carpets
location
Stayed in March 2022
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