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Reviews of Palms 3 stars

74375 El Camino, Palm Desert, CA 92260, United States

Review score

Based on 82 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.3

  • Location

    7.8

  • Facilities

    7.8

  • Staff

    8.9

  • Value for money

    8.0

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 24 March 2024

    8.0
    Not amazing but reasonably priced
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The office was being renovated so we checked in inside one of the rooms and no one was around when we checked out; The refrigerator and something else in the kitchen made various noises at night; The bed wasn’t that comfortable.

    The room was large; There was plenty of shampoo and conditioner; The TV had plenty of channels, complementary water

    Stayed in March 2024

  • Reviewed: 16 March 2024

    8.0
    Great place to stay who will become even greater!!
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    It is still in renovation do some items were missing.

    Nice facilities, newly renovated, welcoming staff, affordable for the area

    Stayed in March 2024

  • Reviewed: 12 April 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The basic bones of the property show age.

    Comfortable bed. Fun design esthetic. Only 10 rooms.

    Stayed in April 2022

  • Reviewed: 8 March 2022

    9.0
    perfect 👍 just as expected
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 6 nights
    • Submitted via mobile

    the tv can challenge you

    terrific accommodations, can’t beat the beds, staff very helpful 👍

    Stayed in March 2022

  • Reviewed: 16 February 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room with Pool View
    • Stayed 3 nights

    A table or desk and chair.

    Stayed in February 2022

  • Reviewed: 8 January 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights

    I had a little difficulty finding the location but only the first time I came to it.

    I liked the size of the room and the fact it had a fridge and microwave in it. My son loved the hot tub.

    Stayed in December 2021

  • Reviewed: 28 November 2021

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room with Pool View
    • Stayed 1 night
    • Submitted via mobile

    the location

    clean and friendly staff

    Stayed in September 2021

  • Reviewed: 20 September 2021

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Location

    It was surprisingly clean and comfortable and quiet. Was not in the best area but I would stay there again

    Stayed in September 2021

  • Reviewed: 19 September 2021

    9.0
    Superb
    • Family with young children
    • Deluxe Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Needs a bigger trash can in the kitchen. Could not figure out how to turn on the TV in the bedroom and there was only 1remote. Maybe a pool towel or 2.

    We were very comfortable. Pool was open 24hrs. Not too many rules felt like we were at home, nobody breathing down your neck. Everyone was very pleasant. Very quiet slept lke a baby

    Stayed in September 2021

  • Reviewed: 6 August 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    BEDROOM VERY SMALL INSIDE. PARKING AREA VERY DIRTY WITH LEAVES.

    Kitchen was great. Pool and lounge area could be more inviting with less lounge furniture.

    Stayed in August 2021

  • Reviewed: 10 July 2021

    7.0
    Good
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    I didn’t like the noise factor between rooms. My first night there I could hear someone walking up and down the stairs that were located next to my bedroom as well as them walking across the floor in the room above me which went on for several hours from late night into the early morning. If I had known that I could hear them, I would’ve asked for a different room. I then asked for a new room on the second day in order to avoid this issue for the second night. Additionally on the morning of the second day, there was a couple making an extreme amount of noise banging on doors to the point where the police were called and it was frustrating because this happened at five in the morning as well.

    I liked the style and comfort it was very charming.

    Stayed in July 2021

  • Reviewed: 2 July 2021

    9.0
    A must stay place...would stay again for sure.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 5 nights

    We had our rental vehicles front end side swiped by someone pulling in or out of the parking spots at the place...they left no note so hit n run. That we wish didn't happen.

    The place was great. Did not see any staff at all during our entire stay, didn't need them either. Wish there was a sofa and chairs in our villa vs just chairs. But over all a great QUIET private place to stay that was cheaper than most hotels in the area for sure!

    Stayed in June 2021

  • Reviewed: 26 June 2021

    9.0
    Very homey
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    I liked the fact that it felt like a mini apartment. You have your own security code to get in the room

    Stayed in June 2021

  • Reviewed: 4 June 2021

    8.0
    A cozy little apartment-type hotel surrounded by vacant buildings.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    Condition of surrounding buildings, tight parking, open entry gate access, lack of on-site security presence, no on-site ice machine.

    Location, friendly staff, television options, and cleanliness of room.

    Stayed in May 2021

  • Reviewed: 3 June 2021

    7.0
    Comfortable. Noisy but very cute property
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    I could hear all of my neighbors. My neighbors were all super loud. Also, the noises from various appliances in my room and outside of my room were all pretty loud as well. Again, my neighbors are what killed it. Especially the one wearing bricks for shoes above me.

    Cute and very clean

    Stayed in June 2021

  • Reviewed: 27 May 2021

    8.0
    Good value compared to other motels.
    • Business trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Cozy and nice pool area. Big rooms with comfortable beds.

    Stayed in May 2021

  • Reviewed: 28 March 2024

    1.0
    Absolute nightmare situation. I had to book my stay at another hotel for triple the money.
    • Leisure trip
    • Group
    • Deluxe Double Room with Balcony
    • Stayed 1 night

    I didn't like that Booking.com has this place listed as a motel, charges money for reservations, only to find out that it is NOT A MOTEL AT ALL! I am trying to get my money back because there was no motel to check into.

    Nothing to like, as the motel is nonexistent.

    Stayed in March 2024

  • Reviewed: 15 March 2024

    6.0
    Very basic and affordable lodging.
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 1 night

    This is a property in transition: I think it was an apartment complex, is becoming a hotel. But still not there--no signage, lobby, etc.

    The price was right--with the tennis tournament, all hotels were crazy expensive. This place was the cheapest available in Palm Desert

    Stayed in March 2024

  • Reviewed: 12 March 2024

    2.0
    Room itself was fine but weird unsettling experience for solo female traveler
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Still shell shocked at my experience. I felt very unsafe the entire time and almost left the second I was shown my room. To be honest it would probably have been worth the money lost just to book a new room anywhere else. The area around is very deserted and there is no front desk or any indication where the office is. If it’s under renovation then there needed to be some sort of proactive information given to guests trying to check in. I had to call to ask where to go and someone answered and told me which building to park in front and then unlocked a room for me. It was on the ground floor, and also not the room I booked. I immediately asked to switch to the actual room, which at least was on the second floor. I felt very uncomfortable with the entire situation especially as it was night and the doors don’t have a dead bolt. Really not sure if this is the norm if or if they’re trying to operate while not ready yet.

    It seems like the rooms are being renovated and once I got to the room I actually booked, which matched the pictures on the listing, it was actually well decorated. I’m not sure why I wasn’t given the room I had specifically booked…I had to ask for it…

    Stayed in March 2024

  • Reviewed: 27 February 2024

    5.0
    We were only there to sleep and it was fine.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The room wasn’t equipped with a coffee pot, iron, bath soap or a blow dryer. All items said to be in the room. When asked for they were quickly delivered. They are in the process of remodeling the rooms and when that is completed it will be a great place to stay. I hope the remodel is throughly completed with replacing the tile, cabinets in kitchen and bath as well a the doors. Kitchen appliances also need replaced as the drip pans were rusty and refrigerator was wet inside. If all that is completed it will be top notch. The host was very generous in discounting our rate for one night which we really appreciated. He was very responsive to all text messages.

    The bed was very comfortable and the shower water pressure was great. The rest of the room showed its age and need to be refreshed.

    Stayed in February 2024

  • Reviewed: 22 February 2024

    10
    It was quite and beautiful
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    There’s nothing I didn’t like

    The beds are very comfortable just perfect and I enjoyed it was amazing

    Stayed in February 2024

  • Reviewed: 3 October 2022

    5.0
    Passable
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    1)Location was very secluded 2) NO personal on premises except for check in only 3) Entrance was always left opened 4) Felt unsafe leaving vehicle in parking stall 5) Felt unsafe staying in room

    Very updated room.

    Stayed in October 2022

  • Reviewed: 8 June 2022

    10
    Absolutely will be back to this little hidden gem of tranquility! So happy I didn’t let the surrounding area scare me aw
    • Leisure trip
    • Couple
    • King Room with Pool View
    • Stayed 1 night
    • Submitted via mobile

    The first room with the balcony had a portable AC unit and it hardly cooled the room, was 107 outside so the room was quite hot. BUT the very nice gentleman accommodated us QUICKLY and moved us to a room with central AC. Stayed nice and cool entire room!

    Just wow. Such a cute little hidden gem in Palm Desert and so glad I found!! Seems to be locally owned and operated. Very accommodating staff and I wish I knew the guy’s name from check in to every interaction, because he went above and beyond to make sure we were comfortable. Booked a second night just to enjoy the facility another night Very quiet and peaceful. Soft music playing near the pool and jacuzzi that is open 24 hours! Serene! Cute decor and very clean! Will definitely be back!! Came here to get a tattoo and didn’t want to drive back to Phoenix the same day and now I’m so glad I stayed and was able to find this little piece of paradise.

    Stayed in June 2022

  • Reviewed: 31 May 2022

    4.0
    Not impressed, won't be revisiting this hotel.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    The pool was dirty, the facility was very old and there was only one lamp in the bedroom which did not provide enough light.

    The room was clean.

    Stayed in May 2022

  • Reviewed: 18 April 2022

    10
    Exceptional
    • Leisure trip
    • People with friends
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    very cute, great staff

    Stayed in April 2022

Showing 1 – 25

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