Reviews of The Wallace Hotel 5 stars
242 West 76th Street, Upper West Side, New York, NY 10023, United States
#5 of 410 hotels in New York
Guests' ChoiceReview score
Based on 1105 hotel reviews
9.3Score breakdown
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Cleanliness
9.7
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Comfort
9.7
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Location
9.4
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Facilities
9.2
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Staff
9.5
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Value for money
8.7
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Free WiFi
9.3
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Reviewed: 29 April 2024
Taghreed
United States11 reviews3 helpful votes9.0“great”- • Leisure trip
- • Solo traveller
- • Standard Queen Room
- • Stayed 2 nights
- • Submitted via mobile
nothing
good size room, great location, clean
Stayed in April 2024
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Reviewed: 28 April 2024
Natasha
United States2 reviews10Exceptional- • Leisure trip
- • Couple
- • Junior Suite
- • Stayed 1 night
- • Submitted via mobile
Jazz at the lounge and south facing view from beautiful 11th floor room. Walkable to Columbus Ave and Central Park.
Stayed in April 2024
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Reviewed: 28 April 2024
Alexander
United States1 review9.0Superb- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 2 nights
- • Submitted via mobile
The room was small for the price charged, and we could hear the noise both from the hallway and from the room next to us. Also, the room only had one chair, not enough for a couple.
Nice bedding, spacious and luxurious bathroom, espresso machine and tea kettle in the room, small fridge. Very friendly staff. The room and the common areas are immaculately clean. It’s wonderful to be able to open a window for fresh air.
Stayed in April 2024
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Reviewed: 25 April 2024
Maura
United Kingdom2 reviews10“first time in nyc and loved our choice of hotel and would definitely stay there again.”- • Leisure trip
- • Family with young children
- • One-Bedroom Suite
- • Stayed 6 nights
- • Submitted via mobile
everything - hotel was lovely and clean,beds super comfy location was great, walking distance to subway and eating out.
Stayed in March 2024
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Reviewed: 18 April 2024
Delphine
Singapore13 reviews9.0“Very nice staff, design is cosy & comfortable and location excellent”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 2 nights
no breakfast
Very nice attention to details and good soundproofing
Stayed in April 2024
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Reviewed: 16 April 2024
Angela
United Kingdom1 review8.0“A great hotel to stay in Upper West Manhattan. Friendly staff with a cool vibe.”- • Leisure trip
- • People with friends
- • One-Bedroom Suite
- • Stayed 5 nights
- • Submitted via mobile
Bar didn’t open until 5pm and no room service.
Great vibe to the bar and loved the decor. Room was spacious .
Stayed in April 2024
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Reviewed: 16 April 2024
Neal
United States1 review10“Fantastic place to visit NYC”- • Leisure trip
- • Family with young children
- • One-Bedroom Suite
- • Stayed 2 nights
Breakfast would have been good.
Clean, roomy and nice. Fresh room
Stayed in April 2024
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Reviewed: 11 April 2024
Natalia
United States1 review8.0“Nothing but clean room”- • Leisure trip
- • Family with young children
- • One-Bedroom Suite
- • Stayed 2 nights
- • Submitted via mobile
Absence of breakfast and room service was unexpected for a 5 star hotel. The lobby bar was fully occupied from people from outside and there was no possibility to use this hotel facility. The receptionist didn’t make any effort to check the possibility for a late check-out. I’ve asked just for an additional hour since my some didn’t feel well.
The room was spacious, very clean. Evening live music in the lobby bar was great.
Stayed in April 2024
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Reviewed: 10 April 2024
Benosa
France1 review10Exceptional- • Leisure trip
- • Solo traveller
- • Standard Queen Room
- • Stayed 10 nights
Everything is perfect : cosy atmosphere, very great staff, very good bed ! i loved it
Stayed in January 2024
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Reviewed: 9 April 2024
Karin
United States15 reviews10“Perfect location, amazing staff and beautiful rooms - a perfect UWS choice!”- • Leisure trip
- • Family with young children
- • One-Bedroom Suite
- • Stayed 7 nights
The only tiny thing is that the Nespresso capsules are not Nespresso brand, so they don't taste like Nespresso. Otherwise, everything was perfect!
The location was perfect for us - UWS, so close to great food options (restaurants and grocery stores) and great subway access to the 1 line. Neighborhood is quiet but close to lots of shops and restaurants and it is a nice walk through Central Park to other cultural options on UES. Staff here is super friendly, very professional and helpful - rooms are lovely - very well set up, newly renovated and super clean.
Stayed in April 2024
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Reviewed: 9 April 2024
Ajay
United States3 reviews10“Upper West side gem!”- • Leisure trip
- • Family with young children
- • One-Bedroom Suite
- • Stayed 2 nights
- • Submitted via mobile
Excellent location, clean new rooms, great staff at the hotel. We loved staying at The Wallace and would gladly stay there next time.
Stayed in April 2024
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Reviewed: 7 April 2024
Anika
France2 reviews9.0“Beautiful hotel, great amenities, lovely spacious and stylish room. Staff were not so helpful and we missed having any r”- • Leisure trip
- • People with friends
- • One-Bedroom Suite
- • Stayed 3 nights
- • Submitted via mobile
Beautiful property in a great location
Stayed in March 2024
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Reviewed: 5 April 2024
Arezou
United Kingdom7 reviews9.0“lovely overall though, thank you!”- • Leisure trip
- • Family with young children
- • Standard Queen Room
- • Stayed 5 nights
We did not have a view although we asked for one.
The staff were lovely and the live band was great! Our room was very nice as well and very clean.
Stayed in April 2024
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Reviewed: 28 March 2024
Karla
Italy18 reviews10“A wonderful experience! I was just disappointed I was only staying one night.”- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 1 night
Nothing!
EVERYTHING! I just wish I could have stayed longer. From all the staff members to the room it was a fabulous stay at the Wallace. Everyone appeared as if they truly enjoyed their job. So rare these days. I highly recommend you stay here! You won't be disappointed.
Stayed in March 2024
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Reviewed: 27 March 2024
Ehud
Israel33 reviews10“Highly recommended, most likely we'll return”- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 3 nights
There was only one chair in the room... I needed to for working on my PC. Sometimes one would like to sit and talk in the room. But, being small, I am not sure that anothe chair will fit there.
Excellent location, clean and cozzy room, pleasant and helpful staff
Stayed in March 2024
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Reviewed: 27 March 2024
Esteban
United States3 reviews2 helpful votes10Exceptional- • Leisure trip
- • Solo traveller
- • Standard Queen Room
- • Stayed 7 nights
Truly a lovely stay as I sincerely cannot say enough wonderful things about my time at this elegant boutique hotel.I travel quite often and rarely write reviews because I do not like to leave bad ones. It was an absolute pleasure to leave this review. I loved the UWS location....I'm very fond of this area of the city and think it is one of the best spots to stay. The 76th street location is quiet and the area is chic and sophisticated. Traveled for a one week stay to visit my family and celebrate my birthday, and upon arrival was upgraded to a deluxe queen suite--very swanky. Thank you front desk..you were very gracious and kind. The room was huge and very chic. The living room with fireplace was classy and elegant & decorated very well. The room was huge by NYC standards. What I noticed upon arrival to the hotel and to my room was how wonderful the place smelled. Lighting and HVAC were great and easy to operate. Best part was the electronic shades....you just hit the lights out button & everything goes dark...Loved it! The bedroom was superb and the view was outstanding....reveled in how soft the bed and bedding were and how modern and large the bathroom was. Shower was incredible, a nice touch to ending a busy NYC day. Room was always cleaned spotless and housekeeping was very attentive. Please tip them as they work very hard. The closet was great as was the wardrobe rack in the bedroom...asked for more hangers and in 5 min they were delivered. Loved the room being a corner suite as the light was amazing, especially during the golden hours of the city...12th floor had wonderful views. Best part was the jazz bar downstairs...it was very toney..just that quintessential NYC lounge atmosphere and loved the gas fireplace in the lounge. Lots of good energy from the staff! Absolutely loved this boutique hotel and cannot wait to return!!! A 5 star property. Understated and elegant.An exceptional property as the word marvelous comes to mind!!
Stayed in March 2024
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Reviewed: 23 March 2024
Paul
United States9 reviews10“Now our go-to hotel in the Upper West Side”- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 4 nights
There was nothing not to like!
The room was spacious, decorated with very good taste, upscale touches like multiple lighting options and electric shades. Very nice staff, and the lounge was definitely worth a visit for a cocktail and live music.
Stayed in March 2024
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Reviewed: 23 March 2024
Max
United States8 reviews10“Great place to stay, good value”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 4 nights
- • Submitted via mobile
Not one thing
Beautiful, clean and fresh. Great bed and pillows
Stayed in March 2024
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Reviewed: 22 March 2024
Rachel
United States20 reviews4 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Superior Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Loved it. Really lovely and great staff. Perfect location.
Stayed in March 2024
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Reviewed: 19 March 2024
Marji
United Kingdom13 reviews2 helpful votes10“We had a first family visit to New York ,our base was just perfect , fabulous to return every evening, always serviced b”- • Leisure trip
- • Group
- • Junior Suite
- • Stayed 7 nights
- • Submitted via mobile
All perfect
Location perfect , size amazing , faculties 5* Would definitely return
Stayed in March 2024
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Reviewed: 13 March 2024
Christine
United States7 reviews10“beautiful gem on the upper west side!”- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 3 nights
nothing. loved it! felt so spoiled and cared for. can't think of anything to improve. :)
Wow! We had the most amazing time at The Wallace. Location was perfect for us, staff were friendly and attentive, housekeeping was great, and the decor was elegant, soothing, and beautiful. It even smelled fantastic when you walked in the door. We loved the lounge with cocktails, live jazz, and a crackling fire--so cozy after a night on the town. We were unexpectedly upgraded from a deluxe queen to a deluxe suite (with a private balcony!) and felt absolutely spoiled from start to finish. When we mentioned it was my birthday, the front desk sent up a bottle of wine and birthday card. I especially loved the boutique style and feel of The Wallace. It has all the amenities you could want but feels unique and special, not like just another chain hotel. Some of the reviews mentioned there was no restaurant, but with a million amazing places to eat just outside the door, it really isn't needed. We would absolutely stay here next time we visit. Wonderful experience!
Stayed in March 2024
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Reviewed: 5 March 2024
Pei
United Kingdom10 reviews2 helpful votes10“Great hotel”- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 3 nights
- • Submitted via mobile
Nothing.
Room was great, we got upgraded when we got there, excellent staff.
Stayed in February 2024
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Reviewed: 4 March 2024
Ayame
United Kingdom1 review10“Very clean and staff were so friendly and attentive!”- • Business trip
- • Solo traveller
- • Junior Suite
- • Stayed 6 nights
Would have liked better equipment in the gym but not a dealbreaker
Stunning hotel and the room was clean and bright (and just as pictured)
Stayed in February 2024
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Reviewed: 4 March 2024
Iain
Abkhazia, Georgia2 reviews9.0“Perfect New York City hotel. We had a fabulous weekend stay.”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 3 nights
- • Submitted via mobile
Nothing really. They don’t have any food service in the property, but there are a plethora of local eating options.
Beautiful. Clean. Large, well-decorated rooms. The lounge is fun and lively. The location is perfect. The staff were wonderful. From the front desk to lounge staff, and housekeeping.
Stayed in March 2024
