18 West 56th Street, New York, NY 10019, United States
#3 of 414 hotels in New York
Guests' ChoiceBased on 115 hotel reviews
9.3Cleanliness
9.7
Comfort
9.7
Location
9.5
Facilities
9.4
Staff
9.4
Value for money
8.3
Free WiFi
9.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 April 2024
Penelope
United KingdomFood
Everything
Stayed in April 2024
Reviewed: 22 April 2024
Polly
United StatesWe were please in every way.
We were i8n room 1006 and had been given a heads up to request a room at the back of the hotel, as noise could otherwise be an issue.
Stayed in April 2024
Reviewed: 3 April 2024
Ray
United StatesThe bar was beautiful but the cocktails were small pours compared to the high pricing. Our room wasn’t ready so we were told we would be called when the room was ready. We walked around for almost two hours before deciding to go back and wait in the lobby until the room was ready. As we passed by the front desk: “ oh by the way your room is ready “.
Beautifully decorated and very comfortable. The amenities and the spacious rooms are all top quality. The common areas are the best I’ve ever seen. The fitness room is well maintained with the best quality equipment.
Stayed in March 2024
Reviewed: 12 March 2024
Charles
United StatesNothing.
Very tasteful throughout. Bathroom had both shower and tub(a must for my wife. Professional staff. Private rooms attractive, excellent food and service.
Stayed in March 2024
Reviewed: 7 February 2024
Betsy
United StatesNothing
So beautiful
Stayed in February 2024
Reviewed: 13 January 2024
Maria
GermanyDining is a bit expensive.
Staying at The Whitby was amazing! The service was outstanding. The front desk personnel, doormen, housekeepers, bar and cafe staff made for a comfortable and homelike experience. The room was clean, quiet and well organized. Every detail was simply perfect. The decor itself is a feast for the eyes. A top notch hotel. We know where we'll be staying next time we visit NYC.
Stayed in January 2024
Reviewed: 3 January 2024
Barbara
United StatesFeel like hotel guests should have preferential treatment on reservations in the hotel restaurants- it was very crowded and room service took over an hour
Location and decor as well as food establishments inside
Stayed in December 2023
Reviewed: 24 December 2023
Lydia
United Statesna
Fabulously decorated rooms, very cozy, location is the best!
Stayed in December 2023
Reviewed: 7 October 2023
Parker
United StatesThe bathrooms is a tad small, but it wasn't terrible. We were really disappointed that there wasn't a coffee maker in the bedroom. That was our only gripe.
The rooms are really pretty, which is a huge bonus for me. The shower was awesome. We had a breakfast in the restaurant twice and it was really good. Also, the location is fantastic!
Stayed in September 2023
Reviewed: 8 May 2023
Pamela
United StatesWe moved rooms as the first room we had looked out into a derelict building and was a very depressing view. The front desk manager was very helpful and moved us the next day. The lobby is rather bare and loud as the bar is so close to the front door but we got used to it. But we are in our 70’s so probably do not represent the average guest.
friendly reception and waiting staff. Great location.
Stayed in May 2023
Reviewed: 24 April 2023
Ann
United Kingdommineral water from Norway! what are they thinking of!
fun bright uplifting informal
Stayed in April 2023
Reviewed: 8 March 2023
Stephanie
United StatesUnique property—sister to The Crosby Street Hotel, hits my preference for non-chain, run of the mill hotels.
Stayed in February 2023
Reviewed: 20 February 2023
Helpfultravelling
United KingdomI love a swimming pool but the gym is a decent size so that was fine
A wonderful warm welcome from staff, lovely comfortable rooms and communal spaces. Lovely design by Kit Kemp. A great location - will definitely stay again
Stayed in February 2023
Reviewed: 14 December 2022
Francesca
United KingdomNo tea/coffee facilities in room. Brakfast not included.
Decoration
Stayed in December 2022
Reviewed: 29 November 2022
Michelle
United Kingdomnothing
friendly, helpful staff
Stayed in November 2022
Reviewed: 21 November 2022
Eric
United Statesliked all things
exceptional
Stayed in November 2022
Reviewed: 9 November 2022
Martin
United Statesnothing
clean, attentive employees
Stayed in November 2022
Reviewed: 20 October 2022
Karen
United KingdomEasy walk to Central Park and near 5th avenue
Stayed in October 2022
Reviewed: 8 October 2022
Keith
United StatesNo Tea or Coffee facility in the room.
It was a funky fun hotel in mid town Manhattan. Room was comfortable and welcoming. Staff were friendly and talkative about the hotel. Decorations were unexpected but great. Really enjoyed the experience.
Stayed in October 2022
Reviewed: 21 September 2022
Tracy
United StatesOverall very good. Staffs are friendly in general except one hostess in the bar/restaurant who seems not in service mood.
Great location with restaurants and shopping nearby. Beautiful design with good selections of art works and decoration.
Stayed in September 2022
Reviewed: 23 August 2022
Judith
United Statesstaff and decor
Stayed in August 2022
Reviewed: 24 July 2022
Rona
United Kingdomroom pretty small
location character service standard decor
Stayed in June 2022
Reviewed: 16 July 2022
Sam
United StatesI love the decor and feel of this hotel. The rooms are beautifully equipped and spacious. It is now my go-to place to stay in NYC.
Stayed in July 2022
Reviewed: 6 July 2022
Natasha
Russialocation
beautiful hotel. the interior is amazing
Stayed in July 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content