144 Southeast 17th Street, Grand Rapids, MN 55744, United States
#2 of 7 hotels in Grand Rapids
Guests' ChoiceBased on 240 hotel reviews
9.0Cleanliness
9.3
Comfort
9.4
Location
9.3
Facilities
9.3
Staff
9.4
Value for money
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 December 2021
Beth
United StatesClean, cozy, inviting and friendly! Wonderful staff!
Stayed in December 2021
Reviewed: 29 October 2021
Richard
United StatesBest beds and pillows. Quality breakfast. The best place we stayed on our 3 week vacation.
Stayed in October 2021
Reviewed: 27 October 2021
Marilyn
United StatesStaffing in restaurant was lacking but our server stayed late and went out of her way to make it special and fun
The breakfast area was constantly being cleaned and was just a pleasure to have such a nice clean place to be
Stayed in September 2021
Reviewed: 25 October 2021
Andrew
United Statesnothing
The property was cleaned it was totally secure amazing staff very friendly very nice
Stayed in October 2021
Reviewed: 18 October 2021
Gerald
United StatesSaturday we were gone from early morning till 5PM but when we got back the room had not been touched...It didn't need much but for the room price we expected it to be tidied up a bit.
Breakfast was very good....Went to restaurant for dinner one night and it was also good...Our waitress was a bit inexperienced but these days at least she was working and trying..
Stayed in October 2021
Reviewed: 9 October 2021
Jeffrey
United StatesPool was super cold
Very beautiful!!
Stayed in October 2021
Reviewed: 15 September 2021
Beverly
United StatesThe slippery tub.
Very clean and pleasant.
Stayed in September 2021
Reviewed: 10 September 2021
John
United StatesGreat Breakfast and Happy Cheerful Morning Breakfast Staff
Stayed in September 2021
Reviewed: 6 September 2021
Andrew
United StatesThe breakfast was amazing, and the hours were excellent. The location was easy to find.
Stayed in September 2021
Reviewed: 1 September 2021
Guy
United StatesExcellent family atmosphere
Stayed in September 2021
Reviewed: 29 August 2021
Beth
United StatesNothing that they could fix, but it was easy to hear people in the hallway and next room.
Clean and welcoming lobby with friendly staff, fun pool area , fantastic breakfast options, and comfortable beds.
Stayed in August 2021
Reviewed: 15 August 2021
Amanda
United StatesBreakfast was great and was open later than most places. Great for those who like to sleep a little later on vacation.
Stayed in August 2021
Reviewed: 26 July 2021
Doug
United StatesMy stay was short, only 1 night. I didn't see the whole place but wat I did see was great! The continental breakfast was very good.
Excellent room, way more than I expected. The shower was massive with 3 shower heads and body jets. just what I needed after a 6 hour drive.
Stayed in July 2021
Reviewed: 21 July 2021
Charles
United StatesIt was along the highway, but was a half block behind another hotel. Turns out this was a bonus as it was very quiet. No road noise.
Excellent service, very clean, in-house restaurant, accommodates pets.
Stayed in July 2021
Reviewed: 16 July 2021
Rolin
United StatesLocal restaurants closed early, by 9 pm. Limited later service/activities at a non alcoholic businesses for families. Restrooms closed at fairgrounds trailhead area.
Good complementary breakfast. Friendly and helpful staff. Pool facilities are adequate, clean and entertaining for young kids. Some lifejackets and goggles for shared use by young swimmers.
Stayed in July 2021
Reviewed: 15 July 2021
Teri
United StatesI have nothing.
Very friendly and accommodating front desk staff. Very comfortable bed and pillows. Loved the spa tub!
Stayed in July 2021
Reviewed: 12 July 2021
Kathryn
United StatesCould have let us use the pool while waiting two hours for a clean room. Was told can’t swim until checked into a clean room.
The evening dining room had excellent food. The breakfast buffet was clean neat and good. The pool area amazing. Great for all ages.
Stayed in July 2021
Reviewed: 6 July 2021
Darrell
United StatesEverything was great !
Great breakfast outstanding staff you set the bar high for others to follow!
Stayed in July 2021
Reviewed: 6 July 2021
Marcia
United StatesThe children loved the activities that were planned for them Monday through Thursday.
Stayed in June 2021
Reviewed: 28 June 2021
Jeffrey
United StatesNone.
Great staff that went beyond our expectations from the General manager all the way to those who serviced our rooms. We will be back frequently!
Stayed in June 2021
Reviewed: 21 June 2021
Brent
United StatesClean, modern facility with friendly, helpful staff.
Stayed in June 2021
Reviewed: 26 December 2023
Valerie
United StatesThe lady who checked us in was terrible from the start. We had to change rooms 3 times and not to get I to details but, then she made terrible judgements and accusations of us that were way off base.
The atmosphere
Stayed in December 2023
Reviewed: 14 September 2023
Bower
United StatesThe staff was not helpful, rude and condescending.
Rooms were clean and and comfortable.
Stayed in September 2023
Reviewed: 7 June 2023
Richard
United StatesHouse cleaning left much to be desired. First day, no coffee or hair shampoo. Second day completely void of entering the room, including unmade beds, etc.
Breakfast and nice facilities. Desk staff friendly
Stayed in June 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content