1271 Mount Saint Helens Way, Castle Rock, WA 98611, United States
#1 of 1 hotels in Castle Rock
Guests' ChoiceBased on 249 hotel reviews
7.5Cleanliness
8.0
Comfort
8.0
Location
8.4
Facilities
7.5
Staff
8.4
Value for money
7.5
Free WiFi
9.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 15 May 2024
Payton
United StatesBathroom needed remodeling, you could barely shut the door with the toilet in the way. Outlets next to the sink did not work and water pressure was nonexistent.
Liked the location, room was nice and big. TV was up to date.
Stayed in May 2024
Reviewed: 6 May 2024
Patricia
CanadaOur unit which was in the back of the property seemed to have a problem with lack of hot water and in spite of running the taps for a very lengthy period of time, the water never really warmed up.
This provided us with a quiet overnight stop on the road home and we appreciated the very helpful staff who assisted us to park our small travel trailer immediately outside our room.
Stayed in April 2024
Reviewed: 12 April 2024
Anson
United StatesNot great pillows. Bring your own.
Clean and comfortable bed.
Stayed in April 2024
Reviewed: 23 March 2024
Maura
United StatesA bit expensive for a basic hotel
Convenient and clean, friendly staff had fridge and microwave.
Stayed in March 2024
Reviewed: 3 March 2024
Lacee
United StatesThe beds were too soft, over worn and the room smelled slightly musty. Water takes a few minutes to get to a mediocre warm temp.
I liked that it was quiet and off the beaten path. There weren’t too many people at this location when we stayed, but there were some people in the back rifling around and having people come in and out. Also, highly suggest when traveling to get a ROKU to plug into the HDMI port to watch Netflix, or stream what you like.
Stayed in March 2024
Reviewed: 19 February 2024
Moss
United StatesTook a long time for the hot water to heat up in the shower & no working ice machine.
Quiet room, comfortable beds, plenty of towels, close to restaurants and I-5.
Stayed in February 2024
Reviewed: 2 February 2024
Jo
United StatesPlease understand. The staff was great. The room I ended up with was great and very comfortable. But the first room I was put in first smelled of dog pee. I feel this is unexceptional. I appreciate that they except pets, though I didn't have mine. The type of flooring in these rooms would not cost that much to replace. At some point, cleaning as well as they did, it never clears up the smell, a specially if that's the room that they keep putting animals in, and they all keep peeing (marking) there territory. Not a lecture, just some help. And at this time of year I was only like 10 customers. So to put me in that room at the beginning was wrong. But as soon as I called the office, THEY brought me a new room key and helped me to my new room. No question asked, just apologies. No foul, no harm. Thank you again for a good stay. I would stay again, if Im in your area.
There was no breakfast offered. Went to McDonald's
Stayed in January 2024
Reviewed: 20 November 2023
Francis
United StatesThe bed was a bit soft, but comfortable. Prefer a higher grade of bar soap, but I brought my own as backup.
The room was nice and spacious. I have stayed at many properties in the area, and for the money, this is my new favorite. I appreciate a room with fridge and microwave, which was a real plus. They also accommodated my request for a ground floor room. GREAT STAY!!!
Stayed in November 2023
Reviewed: 7 November 2023
Diane
United Statesnothing - our stay was very nice.
The staff was friendly and helpful. The room was clean and comfortable. We ate at the restaurant next door which was both good and convenient.
Stayed in October 2023
Reviewed: 30 October 2023
Bart
CanadaThe TV was difficult to operate and the channels were very limited. We couldn't watch Monday night football.
The location was good for traveling and the room was adequate. The parking was convenient.
Stayed in October 2023
Reviewed: 24 October 2023
Tom
United Stateslocation and cleanliness
close to mount Saint Helens
Stayed in October 2023
Reviewed: 24 October 2023
Tamara
United StatesThe only thing is that the carpet is pretty worn, especially at the entrance to the room.
Good price, comfortable bed. Clean room.
Stayed in October 2023
Reviewed: 20 October 2023
Sherry
United StatesClean room and easy parking
Stayed in September 2023
Reviewed: 20 October 2023
Derk
NetherlandsStandard American motel
Stayed in October 2023
Reviewed: 15 October 2023
Joshua
United StatesBed was super soft
Stayed in October 2023
Reviewed: 27 September 2023
Larry
United StatesFree breakfast!?!?!
Staff was very nice, room was quiet, parking was in front of room, just about perfect.
Stayed in September 2023
Reviewed: 25 September 2023
Huw
United KingdomNothing
Staff were exceptionally helpfull.
Stayed in September 2023
Reviewed: 17 September 2023
Cynthia
United StatesCarpet needs replacing
Very clean. Comfortable mattress. Friendly and efficient staff.
Stayed in September 2023
Reviewed: 8 September 2023
Christine
United StatesA few of the electrical outlets did not work. We told the office and I am sure that problem will be fixed in no time. COMFORTABLE BEDS.
The location was great for us as we were visiting Mt St Helens that day.
Stayed in September 2023
Reviewed: 26 August 2023
Tracey
United StatesLock on bathroom door would be a nice feature. Not many options for vending machines. Kids were disappointed.
Everything was updated and clean! We loved the size of the family style room.
Stayed in July 2023
Reviewed: 26 August 2023
Brenda
Hong KongInternet could not be connected whole night
Clean and spacious
Stayed in August 2023
Reviewed: 22 August 2023
Jon
United StatesBudget hotel at five-star hotel prices.
Location.
Stayed in August 2023
Reviewed: 14 August 2023
Michelle
United StatesMattresses were pretty hard
Clean, location , staff very friendly
Stayed in August 2023
Reviewed: 5 August 2023
Anne
United KingdomNo complsints
Heman, on duty at Reception, was exceptionally friendly and helpful.
Stayed in July 2023
Saint Petersburg, Russia
Vnukovo, Russia
Mestre, Italy
Johannesburg, South Africa
Walchsee, Austria
Singapore, Singapore
Gibraltar, Gibraltar
Nottingham, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content