Kitchen equipment is old and limited poor quality linens and pillows kept requesting additional blankets bc unit was cold never received them

Love that everything is basically walkable and unit has most things needed for cooking

Stayed in January 2024

Beds were too stiff, could use some updating.

Location, location, location!

Stayed in December 2023

The equipment around the rooms are out of date. Hope they can slowly replace some of them, at least the hair dryer with empty back.

I've been to this place for 4 times. It is right inside the white mountain area and this quiet town is so beautiful. And the foliage in the Waterville valley itself is worth a visit. We like the athlete club so u can enjoy some tennis, pool and shower.

Stayed in October 2023

The condo was a bit tired looking needing upgrades and a renovation. Condo it self was very clean, but as an example cracks in the walls, dirty/stained carpet gave the condo a not so pleasant feeling. Huge issue: No A/C in upstairs bedrooms, sweltering. Fans available but very loud making it hard to sleep with the sound; felt like a plane getting ready to take off :-). Could not open windows upstairs at all for a breeze as only 2 windows “down stairs” had screens. Last, the kitchen windows did not have any shades or window treatments to close and the sun streaming in the windows during the day just added to the heat of the condo and no privacy from outside guests at night with the lights on.

Condo staff very helpful and pleasant. Perfect location great facility and so much to do; loved and impressed with the gym and pool, very very clean! Staff there helpful in many ways including info on hikes, which we did take advantage of their suggestions. Thank you for the inclusion of the freedom pass, such a bonus to our time there!

Stayed in June 2023

It was a bit pricey. There were elevators up to the second floor but the next level to the condo we had to climb stairs. I think this was my only real complaint. I would of come back and recommend.

Location, wedding facilities, family place, it was great!

Stayed in June 2023

Lack of housekeeping, difficulty unloading belongings because elevator doesn't go to top floor and a mouse was in our room

Amenities and location

Stayed in June 2023

elevator didn’t go all the way up, cart had to block the hallway for others while

comfortable, shops and restaurants right on property

Stayed in November 2022

The unit inside was clean but the hallway had a horrible smell and roof/water leaks. The hallway carpet had mold/mildew stains. One night we saw a mice in the living room.

The location was excellent with a view to the gazebo and activities area. The rooms were decent size. The staff was great and allowed us little more check out time.

Stayed in September 2022

a bit rundown. no AC in unit we were booked for. was able to upgrade to unit with somewhat noisy AC unit, but for an added charge. missing some basic items in the kitchen, if you are planning to cook. you never saw anyone from the resort walking around the property.

great setting in a valley surrounded by mountains. great resort setup with commercial spaces on lower floors and rooms above. good size of 3-bedroom unit. nice pools, but a 10 min walk. you can drive or wait for a shuttle.

Stayed in July 2022

grocery store closed even though says it’s open online. stores close too early

comfortable beds, friendly staff

Stayed in July 2022

The sofa in our condo didn't look very clean

Beautiful location with convenient food and activity options

Stayed in July 2022

both tvs and both hair dryers didn’t work.

loved the location

Stayed in June 2022

Food at the lodge was good. The bathrooms were clean and nice.

Stayed in March 2022

Walls are too thin. Very noisy as you can hear all that’s going on at the neighbors room… people don’t follow set no noise rule from 8pm-7am.

Spacious room. convenient location. nice staff. good value for money.

Stayed in February 2022

I know that staffing is a problem everywhere right now and the shops and restaurants at Waterville are no exception.

Perfect location for our stay during our sons hockey tournament.

Stayed in January 2022

There was NOTHING decorated for the holidays, which led to a loss of revenue for shops and disappointment for all guests. Covid is an excuse for Santa not coming indoors, but not for putting any effort into making the Town Square festive with decorations and events. Rooms were great, but bedrooms need more lights. They were very dark.

The location itself is great because it’s located right near everything in Waterville.

Stayed in November 2021

When the toilet overflowed, it was awful 😖

Location, friendly staff, cleanliness

Stayed in October 2021

I would have liked more cooking utensils, large serving bowl and tea kettle. Also, there isn’t an elevator that goes to the floor the condo is on so my elderly or disabled friends couldn’t visit.

Large and right in the town square making it easy to get to things.

Stayed in July 2021

too many stairs

Stayed in August 2021

Comfortable and great area!!

Stayed in October 2023

Nothing

Great location with lots of of amenities

Stayed in October 2023

There was a weird smell and it was very stuffy in the condo. The couches were gross and the beds were very uncomfortable. I woke up with some bumps on my shoulder and I'm not sure if they are bug bites or from something else there. I would never stay there again.

The towels were good.

Stayed in October 2023

No elevator directly to the room floor.

Location was perfect. Views were amazing!

Stayed in July 2023

Our first unit did not have A/C upstairs. That was my fault for not noticing it was not included. They moved our unit which we appreciated. However I planned to cook our meals. There was very sparse kitchen gear. I had to flip an egg with a tablespoon - no spatula. Very few pots/pans. They also did not come to the room with towels or toilet paper. They said it was because covid but its June 2023 - Covid restrictions are turned off. We ran out of toilet paper. Even though we could get some from the front desk it was hard to catch someone at the exact moment you needed them.

There was no breakfast and it wasn't expected to be either - not sure about this question.

Stayed in July 2023