Room was missing hangers.

Very clean and comfortable. Cute mini-kitchen in our suite and a nice view of a park out of our window. Close to everything. Staff was very friendly and helpful. Breakfast was wonderful.

Stayed in April 2024

Nothing

Convenient to Carlsbad Caverns. It was a safe, comfortable place to get a nights sleep on our way to other areas of New Mexico. Staff was very friendly, breakfast was really good. A solid choice for visitors to the Carlsbad area.

Stayed in January 2024

Refrigerator froze all food. Lost $50 worth of groceries

Good location. Clean. Comfortable room and beds. Breakfast decent. Coffee always available

Stayed in December 2023

There were some signs of wear and tear in the room: - scrape marks on the wall from carts of some kind - the carpet was bunching up in a couple areas. The location was good, but the downside was road noise. Fortunately, the HVAC control has an 'ON' switch for the fan, which provides some helpful white noise background. Soft close toilet seats should be a given at any hotel :-). Hair dryer was a bit weak. I can never figure out why hotels only provide 1 luggage rack.

The front desk staff was very friendly and helpful. We enjoyed having the space provided by the studio king suite, in particular the extra large fridge, sink and toaster. Having 2 closets for clothes was also really appreciated. There were numerous drawers for putting things away during our 3-night stay, especially in the bathroom. The location was convenient.

Stayed in October 2023

The parking lot was odd. And I think (but I'm not sure) that it could be sign-posted a little better. I was unaware until I left that I could have parked facing the front of the hotel, but that additional lot was on the other side of a curb, so I didn't realize it was part of the hotel.

Let me count the ways - rarely do I ever rate exceptional. This place deserved it. Every staff member I met was amazingly nice and helpful. Room was really beautiful, and the kitchenette was a nice to have.

Stayed in September 2023

I was looking for some information in the hotel room, like I am used to seeing in other places I have stayed, is documentation providing information on the hotel, i.e., where is the ice machine, exercise facility, restaurants, etc. In the Carlsbad area is Carlsbad Caverns, the Living Desert, and other spots a visitor might be interested in visiting. Just a suggestion.

The location was close to where I was working. Very nice property, well manicured outside and taken care of, and very attractive building outside and close to restaurants. The staff all were friendly. Breakfast was also very good.

Stayed in September 2023

Clean, welcoming and the room was spacious and comfortable.

Stayed in September 2023

There could be better parking

Very clean

Stayed in July 2023

Our room did not have a working phone during our entire stay since it seems that it had been disconnected by the previous occupant and not properly reconnected. Once it was properly connected, it was slowly charging during our entire stay. The TV also would not work properly since it could not access any channels and, because we could not reach the front desk by phone, we had to go down to the lobby to explain the problem. However, the young woman at the front desk was very helpful and came to our room to unplug the TV and make some hook-up adjustments. Also, we did not have an internet connection using our chromebooks until we bluetoothed it by making our phone into the hotspot. We did not figure that out until the morning. For all the inconvenience, the rate was too high. The people at the reception desk, however, who were always pleasant and helpful.

Townplace Suites is in an excellent location off the main route that goes through Carlsbad and leads to Carlsbad Caverns. The room is a nice size with a small sofa/bed, king size bed, TV, and an adequately supplied full kitchen which is very convenient. Staff at the reception desk is very pleasant and helpful. Breakfast had a good selection and the pleasant attendant made sure everything was well-stocked. Nice large bathroom also.

Stayed in April 2023

Breakfast was excellent. The gal described the items — many freshly baked & made. French toast was very good, quiche, & fresh biscuits. For a hotel breakfast, thought was very good.

Stayed in February 2023

cleanliness and staff

Stayed in January 2023

Dirty windows, room cleaning every second day. No proper restaurant anywhere! No real reading lights.

Large room. Breakfast

Stayed in September 2022

no complaints.

easily nicest hotel in the area. close to Carlsbad caverns.

Stayed in September 2022

Great hotel we enjoyed the pool area great breakfast.

Stayed in May 2022

Stayed 3 nights. Staff were great, room comfortable, kitchen fully stocked. Nice hot breakfast options ..

Stayed in April 2022

The suite gave us a chance to relax as if at home, with our own kitchen and streaming our Amazon and Netflix shows on the TV. Staff were very friendly and helpful. Room was quiet and comfortable.

Stayed in April 2022

Breakfast was delicious, staff was very friendly

Stayed in April 2022

The breakfast was ok but not really that good, I was disappointed.

I did not think the breakfast was very good. Wish there was flavored coffee creamer. We were there for my father's funeral. Later we made use of the BBQ area and fire pit and had a few Family members join us it was great!

Stayed in March 2022

N/a

Decor and cleanliness

Stayed in March 2022

we had a queen comforter on a king bed which they quickly remedied.

this is an absolute gem. there are grills to use and the kitchens are well appointed. we stayed 3 nights to hike and visit the caverns. i would highly recommend this to people touring the parks or travel nurses. staff was fantastic!

Stayed in March 2022

Must have had a new cleaning lady bc our towels were the small towels. No big deal. More towels were provided on request.

Came to visit the caverns and climb Guadalupe. The room was clean and breakfast was probably the best hotel breakfast I've ever had. Will stay again in the future!

Stayed in March 2022

Outside sitting areas could use some upgrades along with a hot tub.

Fresh remodel. Functional kitchen. Marriott has standards. I think they met them easily. Breakfast was pretty decent with single serving items that are easy to get and get out of the way for other guest.

Stayed in March 2022

The road noise was awful

Was great for what we needed. The breakfast was wonderful

Stayed in October 2021

The noise from the traffic and motorcycles!

Great space and very clean!

Stayed in October 2021