Reviews of TownePlace Suites by Marriott Billings 3 stars
2480 Grant Road, Billings, MT 59102, United States
#8 of 52 hotels in Billings
Guests' ChoiceReview score
Based on 65 hotel reviews
8.8Score breakdown
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Cleanliness
9.3
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Comfort
9.4
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Location
9.1
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Facilities
9.1
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Staff
9.2
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Value for money
8.5
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Free WiFi
7.8
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Showing 1 – 25
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Reviewed: 31 December 2023
Reggiejf
United States8 reviews8.0“Largge rooms look at per day deposit requirements with this facility”- • Business trip
- • Group
- • Queen Suite
- • Stayed 1 night
- • Submitted via mobile
There was also someone who was having a problem checking in they had reservation problems. My reservation went quickly and easily. But I felt that they needed to put attention on the decor of the lobby
Overall this is a nice facility but the lobby area needs some updates. When checking in they still had up what looked like Fall / Halloween decorations when it was Christmas. That gives the appearance of being understaffed. The hallways also need a bit of sprucing up. The rooms were very nice oversized nicely cleaned and excellent beds and pillows. With a little care to the lobby they could be a top-rated hotel.
Stayed in December 2023
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Reviewed: 6 September 2023
Gary
United States7 reviews1 helpful vote8.0“Okay stay, in a great location.”- • Leisure trip
- • Couple
- • Queen Suite
- • Stayed 1 night
Poor quality breakfast.
Breakfast was the bare bones. Location was great. Front desk was friendly and helpful.
Stayed in September 2023
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Reviewed: 22 August 2023
L
United States14 reviews1 helpful vote10“Very comfortable and fun for the family.”- • Leisure trip
- • Family with young children
- • Queen Suite
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Comfortable large spacious room the staff and breakfast.
Stayed in August 2023
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Reviewed: 5 July 2023
Katherine
United States21 reviews4 helpful votes10“Clean, friendly, and quiet”- • Leisure trip
- • Family with young children
- • Two-Bedroom Suite
- • Stayed 1 night
- • Submitted via mobile
Nothing
Nice and clean, rooms had space, welcoming staff, quiet location, and good breakfast
Stayed in July 2023
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Reviewed: 19 May 2023
Randi
United States6 reviews1 helpful vote9.0“Ali and Jackie were very kind and helpful, especially with directions to property when GPS got us lost at night. We lov”- • Leisure trip
- • Family with young children
- • One-Bedroom Suite
- • Stayed 2 nights
- • Submitted via mobile
Elevator was a little slow but we did ask for top floor! We loved our super quiet room and although property was pet friendly, we didn’t hear one barking dog. Nothing to dislike about our stay.
Cleanliness, great shower,great quiet and comfortable rooms,two separate bedrooms. Friendly and helpful staff. Provided us with top floor room as requested.
Stayed in May 2023
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Reviewed: 23 January 2023
Paige
United States20 reviews2 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Two-Bedroom Suite
- • Stayed 1 night
- • Submitted via mobile
very clean and staff is friendly
Stayed in January 2023
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Reviewed: 2 January 2023
Jwilson12180ooo
United States13 reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • Queen Suite
- • Stayed 1 night
- • Submitted via mobile
The room was large and very clean. The hotel is close to I-90, but you can't hear the traffic.
Stayed in December 2022
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Reviewed: 5 November 2022
Jamie
United States7 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Two-Bedroom Suite
- • Stayed 1 night
- • Submitted via mobile
Love the 2 bedroom suite.
Stayed in November 2022
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Reviewed: 1 August 2022
Mary
United States2 reviews9.0Superb- • Leisure trip
- • Couple
- • Queen Suite
- • Stayed 2 nights
- • Submitted via mobile
Location wasn't the best. No place to walk the dog and not close to highway
The staff was very friendly and gave good suggestions. Our dog had been bitten by a snake and they inquired about him
Stayed in July 2022
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Reviewed: 10 July 2022
Lucie
United States35 reviews3 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Queen Suite
- • Stayed 1 night
- • Submitted via mobile
Nice hotel and conveniently located to many restaurants and shops.
Stayed in July 2022
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Reviewed: 23 June 2022
Heather
United States3 reviews8.0“will stay again.”- • Leisure trip
- • Solo traveller
- • King Suite
- • Stayed 1 night
- • Submitted via mobile
could be updated a bit. breakfast had decent options but was super tight area.
location was great. Easy to get to in and out of, also food amenities close by.
Stayed in June 2022
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Reviewed: 6 June 2022
Paige
United States20 reviews2 helpful votes10“great place to stay”- • Leisure trip
- • Family with young children
- • Two-Bedroom Suite
- • Stayed 1 night
- • Submitted via mobile
breakfast ran out pretty quick.
staff was great and room was great and clean
Stayed in June 2022
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Reviewed: 4 June 2022
Celeste
United States92 reviews8 helpful votes10“Kind and helpful staff, clean room, good location.”- • Leisure trip
- • Family with young children
- • Queen Suite
- • Stayed 1 night
- • Submitted via mobile
I have addressed this on a different Towneplace location. I assume it was a design choice by the architectural firm not to use a drive through portico for loading and unloading luggage on your properties. Although it was not raining on this occasion it could cause problems for guests in the future. It’s just a suggestion for future locations. I can’t believe it would be that much more expensive to build and is very helpful if someone arrives or leaves in a downpour.
Great staff, delicious breakfast, good location. I especially liked the fact you offered a bath mat for the shower for my 81 and 86 year old parents to use to keep them from falling.
Stayed in June 2022
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Reviewed: 19 January 2022
Tuning
United States2 reviews9.0“We loved our stay and would happily stay there again.”- • Family with young children
- • Queen Suite
- • Stayed 1 night
- • Submitted via mobile
We were bummed there was no hot tub.
We loved the rooms with the little kitchenettes, the laundry and the pool was awesome!
Stayed in January 2022
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Reviewed: 27 December 2021
Cassidy
United States4 reviews8.0Very good- • Leisure trip
- • Family with young children
- • King Suite
- • Stayed 2 nights
- • Submitted via mobile
Your front desk receptionist Jasmine was very rude to her coworker in front of 9 guests in the continental breakfast area. The gentleman working the breakfast area handed out goodie trays on Christmas to guests, and she called him stupid and said he wasn't to do that in front of everyone eating. You could see his christmas cheer instantly deflate, and he hid in the back the rest if the 40 minutes we sat in the area.
Great atmosphere and clean!
Stayed in December 2021
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Reviewed: 25 November 2021
Karen
United States12 reviews9.0“great hotel in Billings”- • Leisure trip
- • Couple
- • Queen Suite
- • Stayed 1 night
- • Submitted via mobile
clean and well appointed room
Stayed in November 2021
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Reviewed: 30 October 2021
Renate
United States38 reviews10“travelled through”- • Leisure trip
- • Couple
- • King Suite
- • Stayed 1 night
- • Submitted via mobile
clean, quiet, easy on off to freeway. good bed.
Stayed in October 2021
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Reviewed: 3 October 2021
Thomas
United States6 reviews8.0“Wonderful spot to stay for a few days or a week or more.”- • Leisure trip
- • Group
- • Two-Bedroom Suite
- • Stayed 1 night
- • Submitted via mobile
Everything was good. Nothing to complain about.
Beds were super comfy. Shower was nice
Stayed in September 2021
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Reviewed: 23 August 2021
Kelly
United States15 reviews10“Awesome hotel!”- • Leisure trip
- • Family with young children
- • Two-Bedroom Suite
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Laundry, pool, kitchen and king size beds were great! Very comfortable facility!
Stayed in August 2021
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Reviewed: 15 July 2021
Mary
United States23 reviews10“Excellent place to stay!!”- • Leisure trip
- • Family with young children
- • Two-Bedroom Suite
- • Stayed 1 night
- • Submitted via mobile
That my trip only allowed one night in this gem!!
Everything!! I was only able to stay one night but if I needed a longer term place to stay, I would absolutely love to stay here. It was clean, comfortable and equipped well with all the basics for small apartment living if needed. The staff were friendly and helpful and breakfast was awesome!!
Stayed in July 2021
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Reviewed: 10 July 2021
Catherine
United States1 review10Exceptional- • Leisure trip
- • Couple
- • Queen Suite
- • Stayed 4 nights
- • Submitted via mobile
Nothing.
It was in an excellent location. The staff were very courteous and friendly. The room was spacious and very comfortable. They had lots of information on local attractions. I would definitely stay again.
Stayed in July 2021
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Reviewed: 8 July 2021
Monte
United States9 reviews10“I like TownePlace Suites and rate it as my favorite Hotel in Montana State.”- • Leisure trip
- • Family with young children
- • Queen Suite
- • Stayed 1 night
The luggage carts could use upgrading but they still work.
Staff made us feel welcome. Maids did a great job of cleaning the rooms. Hotel is located in a great location close to Dinning, shopping, and gas stops. Breakfast was will served, room had HBO options for movies. My kids that are Adults all like their rooms. We like the Kitchen setup refrigerators, Microwave, Stove, Sink, all we needed to relax.
Stayed in July 2021
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Reviewed: 7 July 2021
Connie
United States6 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Two-Bedroom Suite
- • Stayed 1 night
Great Location for what we needed.
Stayed in June 2021
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Reviewed: 4 July 2021
Colleen
Ukraine2 reviews10“Relaxing”- • Leisure trip
- • Family with young children
- • Queen Suite
- • Stayed 2 nights
- • Submitted via mobile
Wifi access
Excellent room with comfortable beds. Very clean and comfortable hotel and pool. Friendly staff
Stayed in July 2021
Showing 1 – 25
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