140 West 28th Street, Chelsea, New York, NY 10001, United States
#198 of 414 hotels in New York
Guests' ChoiceBased on 2345 hotel reviews
8.1Cleanliness
8.7
Comfort
8.7
Location
9.3
Facilities
8.1
Staff
8.7
Value for money
7.9
Free WiFi
8.0
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End of dialog contentReviewed: 14 May 2024
Marielle
NetherlandsSometimes, long wait for the elevators.
Location was great, loved the plant/flower market in the streets. Helpfull staff. Kitchenette in room.
Stayed in May 2024
Reviewed: 14 May 2024
Mary-jane
United KingdomWe had to queue for breakfast but not for long as the staff were very efficient at managing the seating. Sometimes we had to wait for the lifts at busy times.
The staff were all very friendly and helpful ,we arrived early and they stored our cases for us until we returned for our check in time. The breakfast was acceptable, cooked and continental. Coffee and tea was available all day in the foyer. Our room had a little kitchen which was very well equipped it even had a dishwasher !
Stayed in May 2024
Reviewed: 14 May 2024
Linda
IrelandBreakfast area was busy and choice was very limited
Excellent location
Stayed in May 2024
Reviewed: 14 May 2024
Andreas
AustriaThe waiting times for the elevator
Breakfast was OK, room was not large but clean and silent (8th floor, courtyard side)
Stayed in May 2024
Reviewed: 13 May 2024
Stefan
United KingdomBreakfast
Location / Staff
Stayed in May 2024
Reviewed: 12 May 2024
Elaine
SpainHaving asked for a high floor was very disappointed to only be on floor 4. There were 46 floors and waiting for a lift was sometimes annoying.
Breakfast was excellent and they even had take away packets for people to use.
Stayed in May 2024
Reviewed: 12 May 2024
Przemyslaw
PolandNot enough elevators, very basic breakfast with long lines.
Location!
Stayed in May 2024
Reviewed: 12 May 2024
Gokhan
TurkeyWe need water on the room
Very central location, we walk and see everything in NYC
Stayed in May 2024
Reviewed: 11 May 2024
Giulia
ItalyWe had problem with the check-in: the key didn’t work, I required it three times. This took about 30 minutes.
Clean and safe. Subway just around the corner. Breakfast was delicious and the staff was very polite! The view from the room was amazing, breathtaking.
Stayed in April 2024
Reviewed: 10 May 2024
Tiffany
United StatesRoom 1304 had a consistent noise. The first time we told the cleaning team about it they said it was something to do with the fire alarm system, and all the rooms had the noise. The next time when we approached someone at the front desk, a maintenance guy came and replaced an HVAC hose, and quickly which we liked. The next time the noise happened, and btw, every time it was repeatedly, the person working the night desk at 6 am said he could either send a maintenance guy right now or I would need to talk to a manager once they came on duty at 8 AM. My husband was still sleeping so I didn’t want the maintenance guy right then. I asked if he could have the manager contact me and he said it would be best if I followed up. That seemed less than ideal to me.
Great location and enjoyed the breakfast.
Stayed in May 2024
Reviewed: 10 May 2024
Sylvia
Hong KongWe have to wait at least 5 - 10 minutes before getting into the escalator / lift during peak hours.
Room is extremely small but clean and comfort.
Stayed in May 2024
Reviewed: 9 May 2024
Anja
FinlandHad to wait for the elevators to get down especially in the mornings. Rooms are small and not enough closet space.
Location was perfect. Complimentary breakfast was good. Lot of people for the breakfast but their system worked well and not too much waiting in line. Beds were comfy.
Stayed in May 2024
Reviewed: 9 May 2024
Qinghua
NetherlandsWe had to wait a long long time for the elevator. There were also not enough spaces for breakfast so people had to wait till there was a free space to eat.
The rooms were clean and the cleaned well. The kitchen had everything
Stayed in May 2024
Reviewed: 7 May 2024
Melissa
United StatesThe elevators were slow. I took the stairs but my husband needs to ride. Maid service was a bit in consistent. You need to be up and out early if you want maid service.
Superior location. Just a few blocks from Hudson Yards, Pier 57, the Little Island and many great restaurants. Just a two to three stop subway ride to Lincoln Center.
Stayed in April 2024
Reviewed: 6 May 2024
Huan
Taiwanbreakfast, windows view
clean, good location
Stayed in May 2024
Reviewed: 4 May 2024
Anastasiia
RussiaWaiting time for the elevators in the morning is very long. Breakfast os very crowded and not that good.
The location of the hotel is great, one more bonus - it is walking distance from the PEEN Station. The room was perfectly cleaned every day. Very helpful staff at the reception.
Stayed in April 2024
Reviewed: 3 May 2024
Cecilia
SpainIf you are on top floors, lift takes a while on rush hours (breakfast) . Easier to walk down the stairs ;)
Great location. Comfortable room with small perfect kitchen - all amenities required for cooking or just having a tea. Fridge , dishwasher , kettle , coffee machine, cutlery and all you need to do it yourself! Very comfortable bed and good shower / bathroom . Silent room as we requested with beautiful city views. Breakfast served daily with choice for healthy or not so healthy meal, up to you ! Staff : reception desk 7/10 , cafeteria 8/10 cleaning service 10/10
Stayed in February 2024
Reviewed: 2 May 2024
Irene
United KingdomVery good
Stayed in April 2024
Reviewed: 1 May 2024
Maria
ColombiaToo many people in breakfast but we were able to manage
Location, coffe station, the accomodation the kitchinette
Stayed in April 2024
Reviewed: 1 May 2024
Rowena
AustraliaLifts were so slow and a nightmare - had to take the stairs a couple of times.
Great location, supplied breakfast was a bonus
Stayed in April 2024
Reviewed: 30 April 2024
Edda
AustraliaA great location, close to transport and a laundromat. . The breakfast was generous, and we enjoyed the fitness facilities. Staff were always friendly.
Stayed in April 2024
Reviewed: 29 April 2024
Simona
ItalyNothing! But it would be convenient to have some wall hangers or hooks in the room to hang you coats on!
The location is perfect! Right outside of Penn station. It’s on the 28st, a road full of flowers shops so it was quite during the night. We attended the convenient complimentary breakfast at 6.30-7.00 am as it was started getting busy but never had to wait in line, anyway there’s someone from the staff managing the tables and the flux of people, they’re doing their best to offer a smooth breakfast experience. The room with the Kitchenette was sparkling clean every day and had everything you need to cook. They offered luggage storage, which was very convenient on our check out day.
Stayed in April 2024
Reviewed: 28 April 2024
Elizabeth
United StatesI purposely moved to this hotel to have coffee available and the hotel was out of regular coffee packets for the rooms. Thankfully there was coffee available in the lobby much of the time. Very small room. Just a small corner of lobby to sit in.
Breakfast was good and well managed. Great location, central for everywhere we wanted to go in Manhattan. Dog friendly.
Stayed in April 2024
Reviewed: 23 April 2024
Jenni
FinlandBreakfast was super busy.
Location was great.
Stayed in April 2024
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