The size of the room was so small that having more than one person can make things difficult. There is very little space on one side of the bed as well as at the foot of the bed and nowhere to put your bags except in the way. The barn door to the bathroom is at the foot of the bed with the toilet literally within 3 feet. You could actually see the toilet while sitting in bed. There was a cleaning cart left outside our room for all 5 nights of our stay and with the hallways being so narrow, it required turning sideways to pass. The breakfast was absolutely nothing special. Everything seemed pre-made off site, including the scrambled eggs. Lots of things are served in the manufacturer packaging. After a couple days, we decided just to skip breakfast. Also, breakfast cuts off at 9:30 during the week and at 10:00 on weekends which is just too early for this traveler.

The location was excellent and several subway stations were nearby. The room was clean and we felt safe during our stay. The bedding was comfortable and we slept well.

Stayed in May 2024

The rooms are very small, almost claustrophobic. There was very little room to walk around the bed. You had to tilt to one side to pass by the TV on the wall. Bathroom was very small.

The location is great for my work. The property and rooms are clean and modern .

Stayed in May 2024

Air conditioning was very loud. Elevator was extremely slow to get downstairs although came often enough when you were waiting at the lobby to go up

Rooms although small were comfortable. Clever use of space. Beds were really comfortable and good shower. Liked that you could open the window to get fresh air. The kitchen was well fit out. Nice to be able to access hot water downstairs at reception 24/7

Stayed in April 2024

Location is perfect!!!

Stayed in April 2024

We liked everything.

Clean, modern, and close to Subway. The breakfast had many options.

Stayed in May 2024

long lines for breakfast and waited a long time for the elevator ((

Nice room, clean, comfortable bed, good view🫶

Stayed in April 2024

The breakfast can use an upgrade

The location is amazing

Stayed in May 2024

The hotel lobby is small and not comfortable, but in New York you have no time to waist sitting in hotel lobby.

The location of the hotel in Chelsea is the best for Manhattan. To most important places you can walk on foot. Metrostations are on the same street and busstops are near. The breakfast is good with small variations every morning, a bit more vegatables would make it better. The rooms are very comfortable with modern design.

Stayed in May 2024

Slow elevators at times

Staff was very friendly and room was clean

Stayed in May 2024

The lifts were terrible and I felt sorry for the people on the upper floors as they had no choice but to wait for them. We used the stairs to get to level 8 95% of the time.

Having the kitchenette was brilliant and saved us a lot of money as we could eat in. We also liked the included buffet breakfast

Stayed in March 2024

Awful breakfast.

Excellent location in the heart of Manhattan, perfect place to start exploring the city. Comfortable rooms. Helpful staff, shout out to Ashton from the reception.

Stayed in May 2024

Eentonig ontbijt.

Ligging

Stayed in May 2024

Room very small and tight. Cleaning cart right outside our room wasn’t pleasant. Floor 22 room 2210. Didn’t enjoy walking past it sideways and see all the dirty laundry and trash.

Cleanliness and staff was very personable and helpful

Stayed in May 2024

The long queues for an average breakfast.

Close to a lot of action. The rooms were well appointed. The housekeeping service was prompt and the staff very helpful.

Stayed in May 2024

Sometimes the breakfast was pretty crowded and they run put of coffee and other things. That said, it’s completely understandable since its a very big hotel.

The bed was very comfortable. The breakfast was pretty complete and the location was perfect.

Stayed in March 2024

Our room was located on the 15th floor and in order to go to breakfast, we sometimes had to ride all the way to the top. We would wait 5 minutes and it would always skip us, as guest were going in the opposite direction. Breakfast could use some improvements. Not once did I see vegetables served. Would have loved some pancakes or waffles over the weekend too. But the vegetable thing was a huge no. There was some fruit here and there, a banana or an orange. There was a selection of plain, vanilla and fruit yogurt at breakfast. Now, this was not always the case. Sometime it was all three, sometimes just vanilla for example. My mom asked if she could get plain, and this blonde lady (taller, I wanna say with a Eastern European accent, not sure) rudely replied no! Just no, and that's it. I mean, you cannot be out of stock. Do your calculations and see what guests are eating and serve that. Even if there's no left, she works in hospitality. The attitude was just wrong. She could check, reply with a nicer tone, few more words than no etc. Seconds after, I was standing right by, and there was an older gentleman who asked for soy milk. They'd sometimes have soy, sometime almond milk. And it was left where the cereal was I think. Again, he asked where he can find soy milk. I mean the milk jug label could've been turned the other way, it happened before. At first I did not notice it because of that. She said: NO SOY MILK TODAY. He stood there confused and asked again. Same answer. The man was speechless. She could've just answered there was almond instead and point him in the right direction. No idea who that employee was, but she should be visiting HR's office soon. Another thing, it would be nice if there were labels/cards where food was served, so we know what is what. At last, our trash was left next to our door once.

The hotel is clean & conveniently located couple of meters away from the subway. There are multiple places in the area where you can eat, drink coffee & go grocery shopping. Staff was always polite with the exception of one very rude lady (mentioned below). There is a good selection of snacks at reception if you're feeling extra hungry after you return. Kitchen was well equipped and the cleaning ladies always left our room spotless even though it was a big mess - not a lot of storage space. Noise wise - it's NYC. Ofc there is some noise, do people expect otherwise?

Stayed in May 2024

Sometimes, long wait for the elevators.

Location was great, loved the plant/flower market in the streets. Helpfull staff. Kitchenette in room.

Stayed in May 2024

We had to queue for breakfast but not for long as the staff were very efficient at managing the seating. Sometimes we had to wait for the lifts at busy times.

The staff were all very friendly and helpful ,we arrived early and they stored our cases for us until we returned for our check in time. The breakfast was acceptable, cooked and continental. Coffee and tea was available all day in the foyer. Our room had a little kitchen which was very well equipped it even had a dishwasher !

Stayed in May 2024

Breakfast area was busy and choice was very limited

Excellent location

Stayed in May 2024

The waiting times for the elevator

Breakfast was OK, room was not large but clean and silent (8th floor, courtyard side)

Stayed in May 2024

Breakfast

Location / Staff

Stayed in May 2024

Having asked for a high floor was very disappointed to only be on floor 4. There were 46 floors and waiting for a lift was sometimes annoying.

Breakfast was excellent and they even had take away packets for people to use.

Stayed in May 2024

Not enough elevators, very basic breakfast with long lines.

Location!

Stayed in May 2024

We need water on the room

Very central location, we walk and see everything in NYC

Stayed in May 2024