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  5. Reviews of TownePlace Suites by Marriott Provo Orem

Reviews of TownePlace Suites by Marriott Provo Orem 3 stars

873 North 1200 West, Orem, UT 84057, United States

#4 of 11 hotels in Orem

Guests' Choice

Review score

Based on 54 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    8.9

  • Facilities

    8.6

  • Staff

    9.1

  • Value for money

    8.5

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Showing 1 – 25

  • Reviewed: 17 February 2024

    10
    Exceptional
    • Business trip
    • Solo traveller
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Proximity to freeway can't help that

    Great staff, early check in was no problem

    Stayed in December 2023

  • Reviewed: 28 July 2023

    9.0
    A nice stop on the road to national parks
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Very close to the freeway - some background noise, but does not prevent from sleeping

    Wide room with a full kitchen and space to suspend clothes for drying Swimming pool and hot tub Personnel caring for guests

    Stayed in July 2023

  • Reviewed: 18 April 2023

    9.0
    Overall great.
    • Business trip
    • Solo traveller
    • King Studio with Sofa Bed
    • Stayed 12 nights
    • Submitted via mobile

    TV placement in the room. It was on the side of the bed.

    Good. I would have liked to have seen a few more choices for the two weeks.

    Stayed in April 2023

  • Reviewed: 10 April 2023

    10
    Exceptional
    • Business trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Pool was was.clean. Room was spacious

    Stayed in April 2023

  • Reviewed: 7 April 2023

    10
    Excellent
    • Leisure trip
    • Family with young children
    • Queen Suite
    • Stayed 3 nights
    • Submitted via mobile

    Nothing negative to say. Love the stay.

    Breakfast is great. Location is great.

    Stayed in April 2023

  • Reviewed: 25 March 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Suite
    • Stayed 7 nights
    • Submitted via mobile

    Staff was amazing

    Stayed in March 2023

  • Reviewed: 21 March 2023

    7.0
    nothing special but room layout was convenient
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    extended hours keep pastries juices coffees out longer

    closed too early missed it

    Stayed in March 2023

  • Reviewed: 7 November 2022

    7.0
    Good
    • Leisure trip
    • Group
    • Queen Suite
    • Stayed 4 nights
    • Submitted via mobile

    the room had a musty smell and was a bit run down.

    the queen suite was spacious and exactly what we needed for our stay.

    Stayed in November 2022

  • Reviewed: 18 July 2022

    7.0
    Clean, well maintained hotel, in a safe neighborhood.
    • Couple
    • Queen Studio with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Traffic noise was noticeable at times, but the hotel itself was pretty quiet and restful.

    it was close to the family we were visiting. Easy access to I 15 and other restaurants and stores. The breakfast was good. Well lit parking lot and the neighborhood seemed safe.

    Stayed in July 2022

  • Reviewed: 22 May 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    we stayed three nights we only saw housekeeping on the hall. ran out of toilet paper and we were not the only ones

    Stayed in May 2022

  • Reviewed: 4 April 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    For the price and how nice the hotel was the breakfast was a disappointment. Need more options and better tasting food.

    Stayed in April 2022

  • Reviewed: 21 March 2022

    7.0
    Good place to stay with friendly and helpful staff.
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    We asked for a room with a view of the mountains but staff was a little disoriented and we ended up with a view of the freeway.

    I enjoyed having the breakfast available. Plenty of choices and good time range.

    Stayed in March 2022

  • Reviewed: 31 January 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    I have no complaints or issues with this hotel

    EVERYTHING!!!! Amazing staff who were very helpful, professional and understanding. Would definitely recommend this hotel to friends and family.

    Stayed in January 2022

  • Reviewed: 25 January 2022

    8.0
    nicely done
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 5 nights
    • Submitted via mobile

    Beds need refresh/replace…

    Very convenient. clean property.

    Stayed in January 2022

  • Reviewed: 3 January 2022

    8.0
    Very good
    • Couple
    • Queen Studio with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Small TV, no USB ports

    The complimentary coffee and tea The exercise equipment worked

    Stayed in January 2022

  • Reviewed: 8 December 2021

    8.0
    it was a great stay overall with cleanliness and great staff
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    the only thing that I didn’t like was that the building looked old…but other than that it was great.

    it was clean, friendly staff, good breakfast.

    Stayed in December 2021

  • Reviewed: 9 August 2021

    8.0
    We were very happy and comfortable with our stay here for 2 nights with our dog.
    • With a pet
    • Leisure trip
    • Couple
    • Queen Studio with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Looked like the interior halls might need a paint job.

    Location was good for access to I -15. Restaurants and grocery store nearby. Put us on bottom floor for easy access to outdoors with our dog. Nice area outside for dog.

    Stayed in August 2021

  • Reviewed: 30 July 2021

    7.0
    good,
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night

    no comment

    no comment

    Stayed in July 2021

  • Reviewed: 25 July 2021

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    I thought I had booked a larger room…..called the desk and the gal on duty…... Said she could not upgrade our room because it was a third party reservation…she said I had to go back through booking Looked at my paperwork and it said if I canceled after 4 pm I was going to be charged my first nites price..I didn’t want to do that. The desk was no help…she didn’t offer any other advice….except to say it would be $250 a nite more…. I have used Booking for years. Not happy with some of the problems we have ran into….like….the BW in Brigham city. No where could I find information on the hotel not having an elevator…after reading my information about the TownPlace Suites….it said the payment and any changes in the booking would be handled by the hotel..they weren’t much help…vacation is over for this year….but….next year I might have to change companies…

    The convenience of the hotel

    Stayed in July 2021

  • Reviewed: 23 June 2021

    10
    More than expected
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    From the moment we stepped into the hotel we were welcomed. Our room had a lovely kitchenette. It was clean and very comfortable. I would highly recommend.

    Stayed in June 2021

  • Reviewed: 8 June 2021

    8.0
    I’m confused
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The property was great the cost is what throw me off. I was told one price and the bill had that price but my card had a different price. Much more. So confused.

    Stayed in June 2021

  • Reviewed: 7 June 2021

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds
    • Stayed 1 night

    The breakfast was great. We were there for a funeral and the location was fairly close to every where we needed to be.

    Stayed in June 2021

  • Reviewed: 4 February 2023

    5.0
    time for an update!!
    • Leisure trip
    • Family with young children
    • Queen Suite
    • Stayed 2 nights
    • Submitted via mobile

    outdated, gross rooms. needs total overhaul

    location is good, staff was friendly.

    Stayed in January 2023

  • Reviewed: 11 September 2022

    6.0
    probably wont spend an extra $100 on a hotel thats not worth the extra $100 next time
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast for what i paid for the room was not equivalent. The bun was soggy not to mention the ingredients on the back of the sandwiches given was scary to read. I could’ve gotten better breakfast from Mcdonald’s which I call Mc Nastys if that gives you and idea. Also our room stunk like Indian food or something, also i paid to have a mountain view. Not the back side of another building view. If we’re going to go by being able to see parts of the mountain I could’ve rented a room anywhere in salt lake area with view of the mountains. The bed was not comfortable and the next day I was so tired at the wedding I was miserable. I traveled from Oklahoma to here camping 90% of the time on an air mattress, it was more comfortable than that bed.

    Hot tub was clean and the pool, our bathroom was clean and the tub was great but not long enough for anyone over 5’7”. The Iron was nice to have but not usable as it had black crud melted to it and the steam function didn't work right and shot boiling water out onto my foot.

    Stayed in September 2022

Showing 1 – 25

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