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  5. Reviews of TownePlace Suites Houston Northwest

Reviews of TownePlace Suites Houston Northwest 3 stars

11040 Louetta Road , Houston, TX 77070, United States

#202 of 424 hotels in Houston

Guests' Choice

Review score

Based on 80 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.0

  • Location

    8.7

  • Facilities

    7.6

  • Staff

    8.6

  • Value for money

    8.0

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 21 May 2024

    7.0
    Over all good.
    • Business trip
    • Solo traveller
    • Queen Studio with Sofa Bed
    • Stayed 12 nights

    The only thing that i can complain about is that there was a funky smell in the room. After being in the room for a few minutes i didn't smell it anymore. The smell did leak into my clothes - even my clean ones. Other than that - it was good.

    The location worked well for me as I wanted to be somewhere with good groceries stores and restuarants. it also was nearby some nice places to walk and feel safe.

    Stayed in May 2024

  • Reviewed: 10 May 2024

    8.0
    Everything is good except they control the thermostat.
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    I got hot at night and tried to turn down the AC and turns out they control the thermostat. That was a big negative for me. Who doesn’t want to sleep comfortably at night.

    I love love their breakfast!

    Stayed in May 2024

  • Reviewed: 26 November 2023

    8.0
    It was fair.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    The place

    The price

    Stayed in November 2023

  • Reviewed: 19 November 2023

    9.0
    This is a quiet lil gem in NW Houston in the Vintage Park area. Access to downtown is relatively ez
    • Business trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 3 nights

    a lil run down, slow elevators.

    Quiet

    Stayed in October 2023

  • Reviewed: 2 September 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 3 nights

    I had to go to the front desk a total of four times to have the key changed. Every time we left the room I needed a new key. It was finally fixed on the second night of our four day stay. The worst experience was when I found a dead roach on the pillow. I don't know how long it was there because I hadn't moved the pillows but luckily that was my last nights stay any how because I probably would've relocated. Lesson learned to me to check the hotel linens before I get in the bed.

    Overall the room was clean and comfy and the staff was very friendly and helpful. Great price for the two bedroom suite we booked.

    Stayed in August 2023

  • Reviewed: 31 March 2023

    9.0
    Clean hotel, nice sized room, great for the price will stay again if traveling with a large group.
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    There were not enough towels/wash cloths for 4 people and instead of just providing additional, staff asked for dirty towels when we wanted more.

    Location was nor close to area we wanted to be but it was close to food and shopping so that was a plus.

    Stayed in March 2023

  • Reviewed: 23 November 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The TV was difficult to operate and the HDMIs were messed up and it was annoying but we got through it

    Stayed in October 2022

  • Reviewed: 21 November 2022

    9.0
    Rooms were very clean and comfortable. Will definitely stay here again!
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast time was a struggle for workers to keep up with due to the volume of guests that were there at one time. We arrived to breakfast at about 9:15 am and most items were empty. Employees were filling up sausage as we were leaving and there was no milk.

    We booked a two bedroom suite but was offered two adjoining one bedroom suites which worked out great due to having two bathrooms instead of one to share. Extremely pleased with this feature!

    Stayed in November 2022

  • Reviewed: 27 March 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    They Didn't Have My Reservation.

    Location/Clean

    Stayed in March 2022

  • Reviewed: 6 March 2022

    7.0
    They need a cook for breakfast!!!
    • Business trip
    • Solo traveller
    • Queen Studio with Sofa Bed
    • Stayed 7 nights
    • Submitted via mobile

    They need ALOT of help with breakfast options😭 Noted a few roaches when I checked into my room😱

    Liked that their mini kitchen was fully equipped with all the necessary kitchenware!!! Even with a full size stove!!!

    Stayed in February 2022

  • Reviewed: 21 February 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    easy to get to and comfortable

    pet friendly and clean

    Stayed in February 2022

  • Reviewed: 14 February 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    Couldn't watch the game in English only in Spanish, furniture could be updated.

    Great location to stores and restaurants only 30 min from downtown, staff very friendly, rooms very clean and comfortable. Rooms look exactly like the pictures online.

    Stayed in February 2022

  • Reviewed: 3 February 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    I didn't feel the parking was secure with parking my truck in the parking lot.

    The location, the shower was wonderful.

    Stayed in January 2022

  • Reviewed: 13 December 2021

    7.0
    Good enough for what we were there for. We’d stay again.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    We were told there was an extra roll away bed in the room. There was not. Also, the couch pull out bed had no sheets, or blankets with it. Also no extra pillows. The mattress on the sofa pull out was atrocious. You could feel every spring that poked you in the back. It was awful!

    The room was spacious enough for us all. We like the full fridge and the stove. We liked the breakfast in the morning too. Although your orange juice, even when a fresh container was put in tastes like it’s watered down tremendously. It’s gross.

    Stayed in December 2021

  • Reviewed: 16 August 2021

    7.0
    I was charged 3 times
    • Leisure trip
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    I stayed a week but I was over charged . They charged me 3 times. That’s $500 three times !! $1500!!!

    The place was really nice

    Stayed in July 2021

  • Reviewed: 3 June 2021

    7.0
    Ok
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The faucet in the bathroom face bowl was not working. Had to brush our teeth in the bathtub.

    Nice location and quiet.

    Stayed in June 2021

  • Reviewed: 15 May 2024

    6.0
    Adequate for our needs but will consider other properties next time. The staff were excellent !!!
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    The grounds were not manicured, our bathroom light was rusty and side of toilet was not clean, I cleaned it…. No bathroom vent so very steamy after showers. I would have liked a King bed…. My husband and I are tall….

    The breakfast was good, fresh and always stocked well. Coffee was delicious. I’d like to see honey offered

    Stayed in May 2024

  • Reviewed: 15 March 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    The pool was under construction

    Staff very friendly and accommodating. Room was big and comfortable. Excellent size for the price.Good area.

    Stayed in March 2024

  • Reviewed: 9 February 2024

    10
    Everything we needed was available
    • Couple
    • Queen Studio with Sofa Bed and Adapted Tub - Mobility and Hearing Accessible
    • Stayed 7 nights
    • Submitted via mobile

    Young people hanging out by dog area sometimes

    Stayed here actually 13 days, everything we needed while my house is being renovated. We stayed in Studio large fridge, stove, oven and lots of storage. There is an apt. Close by that don’t care to empty trash on road, perfect place for families with 2 bedrooms plus the price is almost 1/2 off other hotels! As an extra I have both my dog and cat with me.

    Stayed in February 2024

  • Reviewed: 7 January 2024

    10
    Gréât home away from home!
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    Nothing at the moment

    Gréât amenities. Pool , great breakfast included, laundry facilities. Free parking, spacious rooms. Kitchen

    Stayed in November 2023

  • Reviewed: 19 September 2023

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    The tv didn’t work the pool was green and no housekeeping staff

    The price and spaciousness

    Stayed in September 2023

  • Reviewed: 18 September 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The pool wasn’t usable and the internet kept going out

    The staff was awesome.

    Stayed in September 2023

  • Reviewed: 31 July 2023

    10
    Roomy and comfortable stay with delicious breakfast
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 1 night

    Can’t think of anything !

    The breakfast area was very clean and had a worker there the whole time making sure hotel guests were happy and always spot cleaning. The breakfast was impressive. Waffles, eggs, omelette, cereal, oatmeal, bagels, bacon, grits and on and on! Delicious coffee. Nice fruit basket. Front desk people were very kind. Really like the kitchenette in the rooms with plenty of space to move around. Great to have a pool.

    Stayed in May 2023

  • Reviewed: 25 July 2023

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Queen Studio with Sofa Bed
    • Stayed 4 nights

    Noted above

    Breakfast was great..Quality, temperature, preparation, variety . exceeded my expectations Room Fridge was noisy when compressor kicked in. My poor rating comes from the fact that I stayed 4 nights and my room was fixed (Cleaned and beds made by Housekeeping) only once. After the first day without cleaning, I complained and asked for it to be fixed. It was done, the following day but not the rest of the stay. The facility had no signage on the outside that would advise where the "Office-Front Desk" or "Registration" or "Lobby" was. Nothing. Just a US flag hanging outside. I commented to the from Office of this fact. You do not want to be walking about under a 100F weather to figure out which door leads to the Front Desk.

    Stayed in July 2023

Showing 1 – 25

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