200 Cybernetics Way, Newport News, VA 23693, United States
#41 of 41 hotels in Newport News
Guests' ChoiceBased on 295 hotel reviews
7.0Cleanliness
7.4
Comfort
7.4
Location
8.5
Facilities
7.2
Staff
8.2
Value for money
7.7
Free WiFi
7.3
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End of dialog contentReviewed: 2 October 2023
Scott
United StatesWorn down. Not very clean. People drink and smoking weed in parking lot. Couch look like it just came from an old yard sale.
Nice to have separate rooms for the kids
Stayed in October 2023
Reviewed: 28 September 2023
Glenn
United StatesThe night employee want on his post no towels the power went out . This was a step down from previous stays
Stayed in September 2023
Reviewed: 26 September 2023
Sandra
United StatesThis was my third time staying at this facility. If I have anything to do with it, unless I can't find anything else, this would be my last time staying here. The front desk staff was terrible & disrespectful and I had requested a deluxe 1 bedroom and it was anything but deluxe.
Stayed in September 2023
Reviewed: 15 September 2023
Erin
United StatesI didn’t like that the room had hair and cockroaches also it all felt wet like the floors and the bed it was overall nasty
Wasn’t clean at all no clean towels also their where people on drugs there
Stayed in September 2023
Reviewed: 14 August 2023
Emily
United StatesThey needed to update the hotel. It’s raggedy, the bathroom sink wasn’t working properly so we had to brush our teeth and wash our faces in the kitchen sink. For what we paid I just expected it to look better
I didn’t like the fact that they way the advertised breakfast was like we get an actual meal….literally just snacks.
Stayed in August 2023
Reviewed: 12 August 2023
Amanda
United StatesI liked everything
Everything
Stayed in August 2023
Reviewed: 5 June 2023
Phillips
United StatesI arrived at 5pm to be informed at checkout that my room was not cleaned or prepared, there were no linens or clean towels until 6:30pm. We were escorted to another room to get ready for our event.
The manager Dante did everything in his power to ensure my needs were met as Emmy family and I were pressed with time for an event.
Stayed in June 2023
Reviewed: 4 June 2023
Anthony
United StatesI had to go to the office to request utincels, glassware, etc
There was no breakfast. Location was great
Stayed in May 2023
Reviewed: 4 June 2023
Katina
United StatesRoom was not clean. Remote for tv in bedroom was missing.
Stayed in May 2023
Reviewed: 21 May 2023
Nicholas
United StatesEVERYTHING WAS GREAT
Stayed in May 2023
Reviewed: 15 May 2023
Stephanie
United StatesThe suite was not clean. There were boogers and spots all on the walls. Roaches were living there as well. The AC unit need dusting. There was a very bad smell. We left.
The entrance to the grounds (flower beds) were fine. However as soon as you continue to the parking lot, it was very dirty and unkept.
Stayed in May 2023
Reviewed: 28 April 2023
Pamela
United Statesbugs
location
Stayed in April 2023
Reviewed: 22 April 2023
Nakea
United StatesWe arrived st 2:30 pm, with check-in being at 3. We were told that we had to wait because they had to check the room to see if it was ready. This was not a problem, so we leave and come back. We get our keycard, which did not initially work., and get on the elevator which where there was tumbleweed sized dust balls mixed with hair all on the floor. we get to our room and the couch is covered in white dog hair. We go tell the front desk and they said they would notify house keeping, which was fine since we were about to leave for an event. Several hours later we return to find dog hair. I go back to the front desk and the gentleman tried to help me but found they locked the utility closet and they were not provided a key. I asked for extra sheets to at least cover the couch. I also asked about the gym but found that neither mine or his key card would not work. Before checking out the next day I returned to the front desk the room was discounted. I must state that the facilities are not very clean and are understaffed, but the staff that was there was pleasant and tried to accommodate.
The front desk staff was pleasant and tried to accommodate
Stayed in April 2023
Reviewed: 21 April 2023
Todd
United Statessomewhat light on parking
very clean. good facility.
Stayed in April 2023
Reviewed: 14 April 2023
Rogers
United StatesWe were booked for four nights in a suite and we were put in a room that had no running A/C for our first night. We notified the front desk and were told no one could come fix it and there were no other rooms available, so we had to try to sleep in our 80° room. The next day we were told they couldn’t fix the a/c in the room, but we could move to another room(that magically appeared) available. The rooms may have had clean sheets and towels, but other than that, were not very clean. Our room had a kitchen with stove, sink, and refrigerator, but there was nothing in the cabinets or drawers to use in the kitchen for making anything. We were also not impressed with the breakfast they had, not much selection or stocked well.
The location was good. Was credited for one night’s stay due to our room not having a/c.
Stayed in April 2023
Reviewed: 12 April 2023
Larry
United Statesbad smells in halls , could’ve been a lil cleaner, staff wasn’t people friendly , very warm and outdated furniture
location budget friendly
Stayed in April 2023
Reviewed: 11 April 2023
Brian
United StatesThe lighting on the property should be better. The hallways were not well kept, walls, stairwells, bannisters needed a good cleaning. The carpets in the corridors needed to be vacuumed. There was nothing in the kitchen, ZERO. No plates, cups, pots or pans. There was a sofa in the room but its' comfort life had expired. There was a table but no chairs. Maid service? We had to go to the office and request fresh towels, soap, shampoo and a hair dryer. One evening we returned a little later than usual (maybe 900 PM) to find the only available parking space left was next to a car where two young men were smoking copious amounts marijuana and were not even attempting to be discreet about it. The men themselves were no trouble, they were completely wasted but by by the time I got back to my room I was needing a hot dog. All kidding aside, it made for an uncomfortable situation.
Staff was very friendly and helpful where they were ale to do so. Location was good and access to where we needed to go was good. The room was clean for the most part. Having the larger refrigerator and working microwave was helpful for a multi-day stay. There were some families with children outside playing ball so that made for a pleasant atmosphere.
Stayed in April 2023
Reviewed: 3 April 2023
Steve
United StatesN/A
Location was great. Friendly staff!
Stayed in March 2023
Reviewed: 16 March 2023
Erica
United Statesthe visitors beside me slammed their doors all night
the property was great
Stayed in March 2023
Reviewed: 6 March 2023
Marelyn
United Statesthe breakfast it’s was poorly
Good location
Stayed in March 2023
Reviewed: 27 February 2023
Marquita
United StatesEverything
Stayed in February 2023
Reviewed: 22 February 2023
Ray
United StatesI didn’t like, and I know this isn’t under the control of the hotel, but people were loud, very loud, outside and inside. people were outside our rooms until midnight, drinking and smoking. There would be people laying or sitting in the hallways. The facility in general, made my grandmother and mother very uncomfortable.
the room was nice and clean, it was what I expected. really the only good thing about the place to be honest.
Stayed in February 2023
Reviewed: 15 February 2023
Christopher
United Statesthe staff didn't know nothing about making an reservation for booking. They are doing opposite.
it's so peaceful
Stayed in February 2023
Reviewed: 11 February 2023
Tracey
United Stateslack of dishes, pans, kitchen ware
clean, spacious, reasonable, safe location
Stayed in February 2023
Reviewed: 9 February 2023
Tammy
United StatesNothing
I love the cleanliness of the check in area the rooms never disappoint depends on the room you get a water view if your 207 this last time 208 had parking lot viee but loved the option for kitchen utilities and small living room and the bed was very comfortable where I didn't want to get up in the morning.
Stayed in February 2023
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